Brittany Moore

Houston, TX *****

ad2jhx@r.postjobfree.com

+1-713-***-****

• Customer Service Rep. with over 5+ years of experience in telephone C. service, including tech support, transportation, and customer care.

• Familiar with resolving solution via phone, email, and chat.

• Aiming to use my proven skills with major customer service operating company systems to fill the managerial role.

Authorized to work in the US for any employer

Work Experience

Customer Service Technician II

Omni Interactions, Inc. (WFH) - Remote

April 2018 to Present

• Maintains the integrity and confidentiality of client files and records.

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.

• Help resolve patient insurance claims or questions related to medical care and benefits information, and direct patients to the proper resources for further assistance with their issues.

• Collects and enters orders for new or additional products or services

• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.

• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

• Performs other related duties as assigned.

• Ensures that appropriate actions are taken to resolve customers' problems and concerns. Data Entry/Customer Service Representative

ARISE - Remote

May 2015 to April 2018

• Self-Motivated and results-oriented.

• Capable of prioritizing and meeting deadlines.

• Respond to chats, emails, and calls from customers.

• Solve problems in a creative way.

• Fraud experience in card operations preferred.

• Participate in department initiatives to improve efficiencies.

• Must stay up-to-date on changing fraud trends.

• Document details of calls & customer interactions in the appropriate systems • Computer navigation and operation skills.

• Detail-oriented with good organizational skills.

• Ability to manage multiple tasks, work both independently and in a team environment, maintain confidentiality.

Customer Contact Representative

ADW (Automotive Distribution Warehouse) - Houston, TX October 2010 to May 2015

• Handles customer service inquiries and problems via the telephone, recording consistent problem areas

- may respond to e-mail inquiries.

• Navigate multiple systems, programs, and screens at the same time.

• Strong interpersonal skills in dealing with a diverse population.

• High customer service orientation.

• High level of integrity, honesty, and judgment.

• Math/statistics and computer proficiency.

• Ability to respect and ensure strict confidentiality of customer data.

• Demonstrated multi-tasking capability and proven success in fast paced environment.

• Strong attention to detail and desire to follow procedures.

• Strong verbal and written communication skills.

• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly.

• Solve problems in a creative way.

• Document details of calls and customer interactions in the appropriate systems. Education

Associate's in Business Administration

American InterContinental University - Houston, TX, US November 2021 to Present

General educational development in Chemistry

Houston Community College - Houston, TX, US

August 2008 to June 2010

Skills

• Linux (6 years)

• Computer networking

• Communication skills (7 years)

• Warehouse distribution (4 years)

• Google Docs (6 years)

• Customer support

• Merchandising (5 years)

• Network Support

• Microsoft Outlook (7 years)

• VPN (4 years)

• Workforce Management

• Operating systems (7 years)

• Technical support

• Proofreading (10+ years)

• Computer skills (5 years)

• Administrative experience (7 years)

• Salesforce

• Live chat

• Time management (5 years)

• Data entry (10+ years)

• Remote access software (5 years)

• Computer networking (6 years)

• Insurance verification (5 years)

• Computer literacy (7 years)

• computer service (5 years)

• Windows (5 years)

• ServiceNow

• Help Desk

• Microsoft Office (7 years)

• WAN

• Medicare (4 years)

• Typing (7 years)

• LAN

• CRM software (7 years)

• Software troubleshooting

• Medical coding

• Transcription

• Citrix

• Troubleshooting

Contact this candidate