Diana M Gonzales

Bilingual Youth Care Worker

San Antonio, TX

ad2jgo@r.postjobfree.com

210-***-****

Seeking a full-time position where my administrative, computer and management skills can be utilized.

Experience in providing high-level administrative support by conducting research, preparing statistical reports, handling information requests, performing clerical functions, and arranging conference calls and meetings.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Youth Care Worker Coordinator-Bilingual

Insight Global - San Antonio, TX

April 2021 to May 2021

Hired as a Youth Care Worker Coordinator- In complete charge of children who immigrated to the U S to be placed under our care until a relative in the U S can be vetted. Responsible for their hygiene, getting them tested for Coved every three days, escorting them to and from the cafeteria for their three meals and a snack. Playing games with them, teaching them english when possible, Making sure they were in bed at the assigned time at night.Project ended at this location. Team Member/clerical

Salvation Army Mission Church - San Antonio, TX

January 2021 to April 2021

• Hired to help organize a multitude of clothing, toys, and shoes for distribution to people that had been affected by Covid 19. We as an organization assisted the general public with everyday essentials for their household. Food, water, blankets etc.

Census Enumerator, Interviewers, Except Eligibility and Loan U S Dept of Commerce - Irving, TX

June 2020 to October 2020

Responsible for going door to door to complete the 2020 United States Census. Able to speak both in English and Spanish, able to enumerate all information on to a case management hand held computer. Keep track of all mileage, able to travel to different counties and towns in a timely manner. Administrative Assistant (Admin Assistant)

Water Conditioner Inc. - Poteet, TX

January 2018 to October 2019

Responsible for servicing water problems and installing new and refurbished water conditioners. Responsible for answering phones, taking notes, scheduling appointments for repairs and installments. Responsible for procurement of all parts, and researching all discrepancies. Bi-lingual Customer SVC Rep.

FEMA /MANPOWER STAFFING - San Antonio, TX

May 2017 to May 2017

- Responsible for taking inbound calls to help people affected by hurricanes Harvey and 11/2017 Maria. Responsible for navigating through several case management systems.in order to file a proper claim We had to be able to be fluent in both English and Spanish. COPE Records Management Support Associate

Goodwill Industries - RAFB. TX, TX

August 2014 to November 2014

Worked out of a Case Management System, duties involved working with electronic records transfers, and updating tickets.. Scanning physical documents and upload to the Personnel Automated Records System.and finally providing daily production statistics, this involved using Microsoft Office, Word, Excel, and Outlook.

Wire Transfer Clerk

Peyton Resource Group - San Antonio, TX

January 2012 to March 2012

Temporary work assignment at USAA. High volume call center, contracted to do

• Domestic Wire Transfers for members calling in. Responsible for servicing members wire transfers in a professional and timely manner. Attention to detail and accuracy very important. Problem solving, researching, and efficiency mandatory for this position. Temporary assignment to end in 2012.

On Line Customer Service Banker II

Wells Fargo Bank - San Antonio, TX

June 2011 to October 2011

Responsible for helping customers navigate on line with their bank accounts.

• Responsible for helping customer with going on line and transfer monies, help customer pay their bill on line, responsible customer could access their bank account on line, make sure customer would be transferred to correct department. Job was very sales aggressive and metrics had to be met and sales quota was of the essence as well.

Seasonal Member Specialist Rep. IV

USAA - San Antonio, TX

March 2011 to March 2011

: Seasonal Member Specialist Representative IV- Call Center environment. Responsible for answering any all questions pertaining to members accounts, such as auto, rental deductibles, order Identification Cards, Change Vehicles, Add Lienholders, etc.

Assignment will end in September 2011.

Customer Service Representative

CVS/CAREMARK INC. - San Antonio, TX

May 2008 to June 2009

We also trouble shoot the account and do extensive research on the products being sent out. If the customer is inquiring about the actual medication or side effects a decision is made to forward to the correct division. Customer Service skills are of the essence. Provided internal and external customer support. Responsible for answering any and all questions customer had in regards to their account. Responsible for tracking customer's product and providing excellent customer service at all times.

Customer Service Rep.

Aerotek Staffing Agency - San Antonio, TX

December 2007 to February 2008

Service accounts for members that needed their prescriptions filled over the phone. I was

- working at Caremark Rx a prescription benefits company.Answered any and all inquiries 02/2008 in order to provide excellent customer service in a professional and timely manner.This job mandated being able to handle calls from very irate customers. Problem solving was of the essence. This was a call center environment with a very high call volume. Customer Service Representative

Providian Financial - San Antonio, TX

February 2003 to January 2004

change address, and troubleshoot account when needed. Provide customer with excellent service. Answer all inquiries regarding customer account. Responsible for explaining all regulations, and terms of conditions on credit card agreement. Responsible for taking care of all complex issues pertaining to customer account. Excellent customer service skills were mandatory. Scanner, Lead Tech

USAA - San Antonio, TX

February 1992 to February 2002

and coordinated special mailings for a group of 25 employees. Assisted supervisor with recruiting, interviewing and hiring of temporary employees. Assisted Supervisor with resolving customer complaints and problems in an efficient and effective manner. Responsible for maintaining policies and procedures for P&C Fulfilment. Compiled data and extracted data for presentation in reports. Responsible for arranging and coordinating meetings and conferences for supervisor and office staff. Posted out for job with USAA FEDERAL SAVINGS BANK, Deposit Sales and Service.

Human Resource Service Ctr Rep

Manpower Staffing - San Antonio, TX

Responsible for troubleshooting and researching employee payroll. Responsible for confidential information dealing with w-2,w-4, holiday pay, pto, and personal information in general Attention to detail and accuracy is very important. Responsible for servicing accounts in a professional and timely manner. Customer Service Representative

J P Morgan Chase - San Antonio, TX

Excellent customer service. mandatory. Expected to explain policies, rules and regulations, terms and conditions of credit card agreement. Responsible for solving complex issues dealing with customer accounts. Expected to handle all issues in a professional and timely manner.Upselling credit card products was a very integral part of this position. .

Education

High school diploma

University of Incarnate Word - San Antonio, TX

December 2005

Palo Alto College - San Antonio, TX

September 1999

St Phillips College - San Antonio, TX

October 1998

High school diploma in Academic

Brackenridge High School - San Antonio, TX

August 1970 to May 1972

Skills

• Microsoft Word

• calulator

• printer

• scanner

• fax 10-key by touch

• Outlook

• Internet Browser

• Mozilla Firefox

• Internet Explorer PeopleSofe

• 360 Human Resource Help Desk used for payroll.

• Good Listening Skills, Good Oral and written communication skills in both English and Spanish

• Door-to-Door Experience

• Order Entry

• Case Management

• Banking

• Research

• Fluent in both English and Spanish, (10+ years)

• Records Management

• Technical Support

• Fluent in English and Spanish

• Upselling

• Computer literacy

• Spanish

• English

• Customer service

• Phone etiquette

• Child protective services

• Experience with children

• Childcare

Languages

• English -Spanish - Fluent

Certifications and Licenses

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