Customer Service Executive Assistant
Resume:
Chasidy McWright
Dallas, TX *****
*******@*****.***
Work Experience
Pharmacy Driver
Pharmacy - Dallas-Fort Worth, TX
February 2019 to Present
Pay attention to details of all deliveries Stats and blood samples are top priority arriving on time is a must Office Manager/Executive Assistant to the President RVL Tax Services - Dallas, TX
January 2011 to Present
Manage all aspects of client services, including scheduling, email correspondence and follow-up status.
• Answer heavy phone volume and provide accurate responses to client complaints and concerns in a professional manner.
• Arrange meetings, compile information, organize and update client records.
• Maintain the integrity and confidentiality of all files (audit ready).
• Data entry and filing alpha and numeric file maintenance.
• Monitor the daily implementation schedule by maintaining master calendar.
• Provide support to clients in completing tax forms and other required documents.
• Extend daily, friendly, helpful and genuine customer service. Library Assistant
Update Library Services - Dallas, TX
January 2008 to December 2011
Responsible for correspondence, reference materials and case books distribution for two major law firms.
• Provided support to attorneys such as filing, sorting, storing, delivering and retrieving reference materials.
• Replaced legal books in shelves, stacks or files according to identification number.
• Maintained records of books, periodicals and other publications in designated holding and storage areas.
Retail Associate and Manager
Eye Masters - Dallas, TX
2007 to 2008
Served customers well by establishing rapport, provided merchandise and superb customer service.
• Managed up to 12 employees and responsible for training, and other administrative functions.
• Maintained the stability and reputation of the store by knowledge of products, policies and procedures of the company.
• Coordinated and monitored in-store promotional deals, discounts and coupons to boost sales. Documented the results.
• Verified vision insurance for eligibility and benefits.
• Involved in the quality assurance and control issue meetings. Receptionist/Administrator for Marketing and Sales The Jarrell Company - Dallas, TX
January 2006 to December 2007
Responsible for answering heavy phones and other administrative duties, including internal correspondence.
• Provided daily assistance to vendors and customers. Handled multiple diverse projects simultaneously as assigned.
• Coordinated the service delivery and petty cash management. Receptionist/Administrator for Major Gift and Membership Team North Texas Public Broadcasting, Inc - Dallas, TX
January 2003 to December 2006
• Managed multiple high volume phone lines and voice mail system.
• Handled complex customer issues and effectively de-escalated irate callers by using specific tactics.
• Interacted and communicated with many affluent Dallas philanthropists, Board of Directors, Volunteers, and well-known radio and television personalities.
• Updated and maintained database and performed other generalist projects.
• Coordinated tele-funding events with volunteers and staff. Education
B.A in Continuing Education
Richland College - Washington, DC
1987 to 1989
Hudson Middle School
Skills
• customer service. (6 years)
• Office Manager (6 years)
• Receptionist (10+ years)
• Retail (1 year)
• RETAIL SALES (6 years)
• Driving
• Van driver (10+ years)
• Accounts Payable
• Event Planning
• Library Services
• Personal Assistant Experience
• Driving
• Heavy lifting
• Cash handling
• Customer service
• Sales
• Live chat
• Marketing
• B2B sales
• Retail sales
• Software troubleshooting
• Quality assurance
• Front desk
• Quality control
• Cash management
• Office management
• Medical terminology
• HIPAA
• Tax experience
• Business development
• Outside sales
• Negotiation
• Windows
• Banking
• Cash register
• Personal assistant experience
• Accounts payable
Certifications and Licenses
TWIC Card
November 2023 to November 2034
CDL
June 2020 to August 2030
Driver's License
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