Angela Torelli

Customer Service Representative

Email: ad2jfh@r.postjobfree.com

Phone: +1-516*******

Address: ** ******** **** ****, ********, NY, United States Zipcode: 11709

Industry: Food & Beverages

Qualification: None

Availability: Immediately

To secure a challenging position with a growth-oriented company utilizing my extensive experience, medical office administration skills, and strong work ethic that would be an asset to any company. EDUCATION

Diploma

Business Administration at Hunter Business School - Levittown, United States February 2010 to Present

EXPERIENCE

Customer Service Representative

Southern Glazer's Wine & Spirits - Syosset

October 2013 to May 2022

Southern Glazer's Wine & Spirits, Manage large amounts of incoming phone calls* Generate sales leads* Identify and assess customers needs to achieve satisfaction* Build sustainable relationships and trust with customer accounts through open and interactive communication* Provide accurate, valid and complete information by using the right methods/tools* Meet personal/customer service team sales targets and call handling quotas* Handle customer complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution* Keep records of customer interactions, process customer accounts and file documents* Follow communication procedures, guidelines and policies. Experienced in cash applications, credit and billing, accounts receivable, collections and New Accounts. Executive Assistant to President of Company

Scibelli - Westbury

January 1998 to January 2013

* Resolving customer service requests and issue escalations* Scheduling all customer appointments* Managing the Accounts Payable and Receivable processes including: customer invoicing, budgeting and collections with emphasis on optimizing cash flow* Purchasing and maintaining inventory of office supplies as well as parts and materials* Facilitating tax, financial audits and preparing all financial, and operational reports* Processing billing insurance claims and managing vendor contracts* Writing detailed estimates for current and potential customers* Creating correspondence, memos and flyers by using MS Word SKILLS

l Complaint Handling (Master)

l Customer Satisfaction (Master)

l Customer Service (Master)

l Interpersonal Skills (Master)

l Problem Solving (Master)

l Accounts Payable (Proficient)

l Accounts Receivable (Proficient)

l Cash Flows (Proficient)

l Electronic Medical Records (Proficient)

l Microsoft Excel (Proficient)

l Microsoft Office (Proficient)

l Microsoft PowerPoint (Proficient)

l Microsoft Word (Proficient)

l Audit (Competent)

l Budgets & Budgeting (Competent)

l ICD-9 (Competent)

l Medical Transcription (Competent)

l Tax (Novice)

l Taxation (Novice)

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