Raphael Mwangi Wambugu, MBA, CBAP, CSPO,

Houston - Texas

Mobile: 936-***-****

ad2jey@r.postjobfree.com

www.linkedin.com/in/raphael-wambugu

Product Owner Business Analyst

PROFESSIONAL SUMMARY

An experienced Business/System Analyst and SAP FICO Consultant with over eight years of working experience with in-depth experience in all phases of the Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), and project life cycle, including requirements gathering, analysis, design, implementation, configuration, testing, deployment, and release. Adept in both Agile-SCRUM and Waterfall implementation. In-depth knowledge of Oracle Cloud implementations, SAP FI/CO, and SAP S4 HANA implementations with emphasis on Business process analysis, including BRD, FSD, and Business Blueprint documentation with 3+ Full Life Cycle Implementation Projects. A Champion in change management, process improvement, and mainstreaming.

TECHNICAL EXPERTISE

·Methodologies: Agile–scrum, Waterfall model, and Hybrid

·Documentation/ Artifacts: A subject matter expert in Use Case documentation, UML diagrams, product backlog, User Story, Test Plans, Test Cases, Traceability Matrix, Test Summary Report, Risk Analysis, Cost/Benefit Analysis, As-Is Analysis, To-Be Analysis, Gap Analysis, Writing Business Requirement Documents (BRDs) and, Functional Requirement Documents (FRDs)

·Modeling, Testing, and Management Tools: Familiarity with Mainframe Environments, MS Visio, Drawio, Jira Confluence, CRM, ERP Software, Azure DevOps, Adobe Creative Cloud Ms Project, Oracle Cloud (Saas,), Power BI, MS Excel, Sharepoint, Power Automate

·Skills: Project management (Prince 2 Certified), Market Research and Risk Assessment, Relationship Management, Standard Operating Procedures, and Policy Development, Preparation of Dashboards and Crystal Reports, Excellent written and verbal communication skills, Good understanding of Relational Databases,

·Requirements Gathering: Experienced in eliciting and documenting business requirements from stakeholders using 1 on 1, Interviews, Focus groups, JAD Sessions, and workshops and writing BRD

PROFESSIONAL EXPERIENCE

Legacy Consulting and Financial Services LLC.

Lead Business Analyst

September 2022-To Date

Project: Implementation of SAP FICO -Client (Software District)

·Benchmarked the client’s payment system, identified workflow drawbacks & bottlenecks, and improved the workflow.

·Perform, elicit, analyze, and document requirements in support of system, business, stakeholders, and users.

·Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems

·Support SAP FICO configuration, including gathering complex business requirements, analysis, system configuration, testing, training, and documentation.

·Coordinate with cross-functional teams to design, develop, and maintain complex business intelligence reporting and analytical solutions using business Objects tools and techniques.

·Configure sub-modules of FICO and SAP S4 HANA such as GL, AP, AR, CCA, PCA, CO-PC, CO-PA, Project System, and Asset Accounting.

·Work with business owners and team leads to decompose large epics into manageable features and user stories.

·Provide training sessions for end-users on SharePoint functionalities and best practices, reducing support tickets and fostering a more self-sufficient user community.

·Create business analysis documentation including use cases, process flows, data dictionaries, requirements traceability matrices, design documents, and project schedules.

·Develop and maintain complex business intelligence reporting and analytical solutions using various Business Objects tools and techniques.

·Develop mock-ups/wireframes, use cases, system requirements specification documents, user guides, and other functional documents to support reviews and software release delivery.

·Manage backlog, roadmap, and priorities and engage product and stakeholder teams to move toward a common vision.

·Identify, track, monitor, and communicate project-related issues, scope changes, variances, and contingencies that arise during the implementation of projects.

·Identify acceptance criteria and assist in Pre UAT and UAT testing as needed.

·Train and mentor team members and stakeholders on the business functions and features of the system as needed to support delivering the best solutions to meet user needs.

·Foster a culture of collaboration by leveraging SharePoint Online features such as co-authoring, commenting, and real-time editing, promoting teamwork and knowledge sharing.

·Participate and /or Lead in Agile/Scrum team meetings.

·Conduct training programs to enhance organizational awareness of risk management principles and empower teams to proactively identify and address potential risks.

·Work closely with other supporting roles, including Design, Solution Architects, and Quality Assurance to achieve the best outcome. For application build

·Develop and implement security strategies for SAP S4 HANA cloud environments, ensuring the secure deployment and configuration of the modules.

·Analyze large, complex, or Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations

·

Project: Implementation of SAP FICO- ( Client -Oil and Gas)

·Created artifacts such as process maps and wireframes to communicate interface and workflow needs to our team and clients.

·Led cross-functional workshops to map existing business processes and identify bottlenecks, and requirements

·Collaborated with IT teams to translate business requirements into technical specifications and user stories, ensuring accurate development.

·Conducted user acceptance testing (UAT) to validate software functionality against business requirements, ensuring high-quality deliverables.

·Assisted in the training and onboarding of employees on new processes and systems, ensuring smooth transition and user adoption.

·Facilitated meetings, workshops, and discussions with the project team and clients to find balance between user needs, client needs, technical level of effort, and timelines.

·Identified business requirements (e.g., needs, objectives, functions, features, input, and output).

·Collaborated with cross-functional teams to integrate Remedyforce into existing systems, streamlining IT service management processes.

·Conducted training sessions for team members on Power Automate best practices, empowering them to independently create and manage automated workflows.

·Analysed and assessed the impact of change on end users, and developed plans to address emerging issues.

·Implemented continuous improvement initiatives within the risk management framework, refining processes based on lessons learned and evolving organizational needs.

·Developed and tested disaster recovery and business continuity plans, ensuring the organization's ability to recover critical systems and data in the event of a disruption.

·Facilitated change management workshops

The University of Texas, Rio Grande Valley

Business Analyst

August 2021 – August 2022

Projects: Implementation of Grants and Contracts Document Management System

Implementation of SAP FICO Module

·Interfaced with clients and end-users to identify challenges and opportunities for improvement in existing processes and solutions.

·Prepared materials in support of design reviews, feature reviews, product design sessions, and sprint reviews, as needed.

·Collaborated with cross-functional teams in the development of custom workflows and document classifications tailored to business requirements, improving content organization and retrieval.

·Successfully led the integration of FileNet and Captiva to the document management system, ensuring compatibility with new features and improving system performance

·Participated in the functional configuration of SAP ECC 6.0 components such as Organizational structures, General Ledger, AP, AR, APP, Asset Accounting in FI, and Profit center and Cost center Accounting, Internal order and Product costing in the CO module.

·Analyzed and evaluated stakeholder requirements and converted these requirements into business need statements, system specifications, and integration technical specifications.

·Facilitated meetings, workshops, and discussions with the project team and clients to find a balance between user needs, client needs, technical level of effort, and timelines.

·Assisted in the planning and execution of User Acceptance Testing (UAT) including communicating outcomes and integrating feedback into the agile sprint process.

·Communicated shared vision for product quality throughout the product life cycle by writing requirements or user stories with clear acceptance criteria and advising or preparing test plans/scenarios when necessary

·Led scrum meetings and scrum ceremonies.

·Defined Stories and prioritized the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the scrum team.

Kenya Revenue Authority

Business Analyst Business Transformation Lead

July 2017 – July 2021

Project- Implementation of Oracle CRM (Saas), and Cisco CCMS for the Contact Centre

Implementation of SAP ERP software -Procurement, FICO and Human Capital Management –( Client -National Oil of Kenya)

·Planned, elicited, captured, analyzed, and validated business, functional, and technical requirements for Oracle Service cloud, Social Cloud and Marketing cloud.

·Conducted and/or facilitated user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

·Created artifacts such as process maps and wireframes to communicate interface and workflow needs to our team and clients.

·Scripted the Cisco ACD Call Routing plans.

·Collaborated with designers, and/or developers on research activities, strategy sessions, ideation, design, and product testing.

·Applied knowledge of SDLC processes to include system process flows, team reviews of analysis, design, code, test, and deployment, as well as relevant Agile ceremonies for all assigned products.

·Identified business requirements (e.g., needs, objectives, functions, features, input, and output).

·Designed and deployed approval workflows using Power Automate for purchase orders and project proposals, improving decision-making processes and reducing approval times

·Utilized performance measurements and indicators to identify areas for improvement, and developed process improvement plans for each performance indicator or area identified.

·Developed and oversaw project plans and roadmaps that outlined preventative and corrective actions necessary to remediate control deficiencies, maximize effectiveness, and mitigate future exposure.

·Evaluated and monitored risks associated with third-party vendors, implementing risk mitigation strategies to safeguard the organization's interests and continuity of operations.

·Developed test plans, test criteria, scenarios, and documentation; ensure acceptance of delivered solutions.

·Led and facilitated Sprint Planning, Daily Scrum, Sprint Retrospective, Scrum of Scrums, and demos.

·Conducted Focus Group Discussions with various stakeholders in the National Oil and Gas suppliers and vendors in order to gather and document requirements for SAP ERP system.

·Developed and implemented change management strategies and plans that maximized employees adoption and usage of implemented systems.

·Developed and maintained change management tools,templates and initiatives.

Standard Chartered Bank, Kenya

Business Process Analyst

May 2014 – June 2017

Project-Video Banking and Call Centre Migration

-Implementation of Oracle CEMS CRM

·Collecting and analyzing customer data, identifying trends and patterns, ensuring data integrity, and making recommendations for improving the effectiveness of the company's Oracle CRM strategy.

·Partnered with Product Owner(s) as a primary point of contact for system-related questions and requirements, with the ability to guide and escalate across product delivery team(s) as necessary.

·Understood the strategic direction of product features and related system and business processes, impacts of changes across the entire application, and the priorities of backlog.

·Applied knowledge of business and system capabilities to anticipate needs, address issues that arise, and deliver value to our customers.

·Created and managed development artifacts (use cases, user stories, process flows, diagrams, requirements, technical specifications, high-level approaches, as needed)

·Participated with clients in testing system changes and enhancements.

·Participated in targeted technical support, issue troubleshooting, and resolution.

·Produced timely and high-quality requirements-related work products, including requirement specifications, process flows, mock-ups, and wireframes.

·Collaborated with cross-functional teams to identify automation opportunities, leading the successful implementation of Power Automate solutions that enhanced inter-departmental collaboration.

·Developed and implemented risk mitigation plans, outlining proactive measures to minimize potential negative impacts on project timelines, budgets, and objectives.

·Performed gap analysis on our solutions to recommend consolidation, increased adoption, updates, and additions to simplify the technology footprint for our employees and members.

·Facilitated Change Control Board meetings and created and maintained metrics and process documentation.

·Developed policies/ procedures for implementing changes to the production IT environment, including risk analysis/mitigation, technical documentation, communication plans & implementation / back-out plans.

·Managed backlog, facilitated communications, and gained consensus from IT teams

·Experienced in initiating, planning, executing, monitoring/controlling, and closing projects.

·Coordinated tasks among IT resources, management, and customers, tracked IT production changes, and reported on completion rate, success rate, resources required, and production outages.

·Managed a diverse portfolio of enterprise Programs and Projects within a Corporate IT PMO responsible for multi-million-dollar capital and operational project budgets.

Junior Business Analyst

Standard Chartered Bank, Kenya

Jan 2012 – April 2014

Project: Implementation of Avaya Call Centre Management

·Assisted senior analysts in conducting market research and competitive analysis to support strategic decision-making.

·Created and maintained Excel spreadsheets to track and analyze sales data, identifying growth opportunities.

·Participated in brainstorming sessions to generate innovative ideas for product development and market expansion.

·Conducted data validation and quality assurance to ensure the accuracy of reports and presentations.

·Assisted in the preparation of executive-level presentations, summarizing key findings and insights.

EDUCATION & CERTIFICATIONS

University of Texas, Rio Grande Valley

Masters in Business Administration (MBA).

May 2023

Maseno University

B.Sc in Hotel and Institution Management

December 2006

Business Analysis Professional Certification (CBAP)

Certified Scrum Product Owner (CSPO)

REFERENCES

Available upon request

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