Antoinette Cook-Keith

Phone: 215-***-**** Email: ad2jel@r.postjobfree.com Cell: 267-***-****

SUMMARY

I am a highly organized administrator & Mental Health professional, with ten years of experience in Healthcare, Promotionm and Marketing communications. Dedicated office administrator with excellent written and verbal communication skills, effective time management development implemented in office raising productivity. I am devoted to my work ethic and leadership to influence team building, team player, putting the client first at all times, and treating everyone around me with the utmost respect. Very effective communicator to management and co-workers, which we are all on the same team.

Summary

SKILLS & EXPERTISE

Project Management • Building Relationships • Interpersonal Skills • Excellent Customer Service

Event Management • Outlook, Word, Excel, PowerPoint • Search Engine Optimization (SEO) • Public Relations

• Social Media Marketing • Account Receivable • Critical Thinking • Problem Solving • Date Entry

• Effective Communicator • Remote Work Customer Service • Crisis Counselor • Behavior Health Advocate

E X P E R I E N C E

Omni Health Services, Inc. Upper Darby, PA 2019

BHRS Coordinator

The BHRS Coordinator is responsible for oversight of the day-to-day administrative operations of Omni Health Services Wrap Around services.

Direct the day to day operations of the BHRS program.

Secure cases in line with current and future staffing.

Assign staff to cases, taking into consideration the client’s and family’s needs.

Schedule re-evaluations with families and notify appropriate staff as to appointment and documentation requirements.

Implement and supervise procedures for handling internal and external communications for the team.

Verifies client’s insurance eligibility and intake and prior to each appointment.

Processes billing of services, ensures filing of documents, medical coding using Magellen System.

General office duties include copying, faxing, filing for Clinician Director.

SIMPSON HOUSE Philadelphia, PA

Senior Marketing Coordinator 2015 – 2018

Simpson House is a continuing care retirement community where you can enjoy an active, independent lifestyle and services for rehabilitation, skilled nursing.

Oversaw social media initiatives that elevated the division’s profile as a stand-alone brand.

Partner with internal teams to ensure marketing deliverables meet timeline and compliance requirements.

Assemble and mail marketing/Promotional materials.

Assistant to the Vice President of Marketing and Sales that involved a variety of administrative tasks.

Represent the brand in all press interviews, industry panels, and corporate communications initiatives.

Strategic marketing initiatives across event coordination, branding, public relations, and business development.

Managed budgets ranging from $3M to $5M.

Keep a log of guest and guest speakers to work schedules to coordinate events.

Allocated GL codes to outside vendors check request invoices, bookkeeping.

Entered data into the REP software, entered the client's demographic, scheduled appointments maintaining daily work schedules, and facilitated an efficient office environment. Assistant to seniors, marketing sales team, Vice President, vendors. Excellent customer service skills, interpersonal skills and building relationships.

Community Council Philadelphia, PA

Administrative Assistant/Advocate Counselor - 2015

Community Council Health Systems provides comprehensive mental health and anger management services.

Provides outpatient, assessment, education and counseling services to adults with a history of substance abuse and mental illness.

Advocate and empowered the participants and veterans with mental health issues and sexual and crime assault.

Coordinate with Recovery Specialist, Certified Peer Specialist with physical and behavioral care, for victims of serious illness

Answer incoming calls to the agency and route to the appropriate department, provided front desk coverage.

Recordkeeping, generated reports assisted upper management with decision-making.

Run EVS welfare system, to verify insurance, complete check requests, contingency accounts.

Input in RIM, PHMC, E-requestor, Credible and Outlook, Word, Excel, Power Point systems

Serve as a liaison for clients Logistic Care Service for transportation.

Scheduled appointment for Psychiatrist, Directors and Case managers. Crisis Counselor

Empowered individuals LGBTQ community along with night shift/on call

Customer Service Remotely

Eric Shore Law Firm Philadelphia, PA 2006 - 2007

Legal Assistant

Eric Shore Law Firm provides Wrongful Termination, Harassment, Discrimination and Social Security Disability Claims.

Successfully enhanced attorney effectiveness by managing the day –to –day practice administrative duties.

Screened calls, interviewed clients and responded to clients inquiries regarding their social security disability claims.

Compiled and maintained referral reports.

Scheduled appointment for attorney and clients, medical providers.

Case management, monitor calendar, documentation, inputting information into the database software.

Developed cases by maintaining contact with clients involved in their cases, scheduling depositions, preparing and forwarding summonses and subpoenas.

Enhanced trial proceedings by organizing evidence, preparing exhibits, scheduling witnesses, ensuring that witnesses are ready when needed, and taking courtroom notes.

Office of Hearing and Appeals-Social Security Philadelphia, PA 2003 - 2006

Hearing Reporter

OHO directs a nationwide field organization of administrative law judges who conduct impartial hearings and make decisions on appeal determinations involving retirement, survivors, disability insurance and supplemental security income benefits.

Assisted Administrative Judge in Social Security Disability Hearings.

Serve as liaisons between the medical experts and attorneys, client and interpreters.

Receives requests from court officials, lawyers, the public, police department, and prison officials as related to court operations.

Developed cases by maintaining contact with clients involved in their cases, scheduling depositions, preparing and forwarding summonses and subpoenas.

Enhanced trial proceedings by organizing evidence, preparing exhibits, scheduling witnesses, ensuring that witnesses are ready when needed, and taking courtroom notes.

Sort and file legal documents, case folders and other papers according to the filing system.

Data input of pertinent court outcome information from the courtroom.

Prepared court lists, obtaining the necessary case records for Administrative Law Judges.

Conduct in-person and telephone interviews with litigants and attorneys to obtain updated cases and demographic information into the system.

Assisted inside of the hearing room with judges to record additional supportive data pertaining to case histories and summarizing case dispositions, entering coding and depositions.

Roxborough Memorial Hospital Philadelphia, PA 1998 – 2000 Human Resource Assistant

Roxborough Memorial Hospital-Human Resources Department healthcare needs of their employees patients.

Responsible for obtaining employees files, entering data entry in the HRIS system.

Maintain human resources records, making sure employees are compliant with necessary training.

Verify job candidate’s background and contacting references.

Helping with orientations, and document packets together for the event.

Assist employees by explaining benefit programs.

Maintained employees confidential information private at all times.

Excellent interpersonal skills, detail - oriented works well under pressure.

Excellent organizational skills and the ability to work with confidential information.

Team player for the rest of the HR team and Director and a professional demeanor.

Barber National Institute Philadelphia, PA 1996 - 1997 Human Resource Assistant

The Barber National Institute provides day program services for adults with developmental disabilities.

Responsible for obtaining, recording, forwarding and explaining human resources information.

Maintain human resources records, including applications, resumes, and applicant logs.

Verify job candidates background by contacting references

Enrolls new employees by issuing forms and applications and is responsible for verifying completion.

Assist employees by explaining benefit programs, and avoid legal challenges by complying with legal requirements.

Maintained employees confidential information private at all times.

Detail- oriented and has excellent organizational skills and the ability to work with confidential information.

HRIS database system, and a professional demeanor with a customer service focus and team player.

Ability to multitask, prioritize and work effectively under pressure.

E D U C A T I O N

UNIVERSITY OF PHOENIX – Psychology & Criminal Justice Philadelphia, PA 2016

Bachelor of Science, Psychology

Associates of Arts, Criminal Justice

Honors & Activities: Seal of the House of Representatives of Pennsylvania/ CO-Founder, Children in Need Association

Founder of The Real Conversation Podcast, Empowerment of Women

Member of PhIlly Connection

Awards The House of Representatives

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