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Call Center Administrative Assistant

Location:
Chicago, IL
Salary:
70,000
Posted:
January 07, 2024

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Resume:

MICHELLE S.

LUCIUS

ad2jeh@r.postjobfree.com

*** – 420 - 3316

OBJECTIVE

To secure an executive position with a prominent company which allows professional growth and

development and utilizes my management experience and skills.

SKILLS

Perform filing, data management, drafting and editing short office memos.

Assist with all other office administrative duties.

EXPERIENCE

Secretary of State, Chicago, IL

(Administrative Assistant II) Physical Service Department, 2005 - Present

Consults with and advises management staff regarding various situations and/or problems concerning personnel, management, employee and labor relations, operations as well as office policies and procedures. Assist in resolving far-reaching management problems and handles sensitive administrative details for supervisor. Daily reports, making work schedule, employee evaluation. Shipping and Inter- Office to different facilities, answer phones and clerical work.

Secretary of State, Chicago, IL (Administrator), CIL Call Center, 2000 - 2005

Customer service answers phone calls for the SOS facilities. Oversaw employees for the call center

Departments vehicle services, Driver services. Analyzes abstracts of driving records, insurance documents, and court document. Provides routine technical information to the genre public, Initiates the update of driving or vehicle registration records to enter or clear suspension, revocation.

Oak Park Police Department, Oak Park, IL

Parking Department, 1998 - 1999

Served as a coordinator between department heads, Village of Oak Park, guidelines for restrictions and visitor parking. Keeping a log of the overnight and daytime parking. Also make sure that the guests pass where identify properly in the system. Processing all checks that came thought the department, with permits, handicap placard, expended parking etc...

EDUCATION

Associates of Science, 1998

Harold Washington College Chicago, IL

VOLUNTEER EXPERIENCE OR LEADERSHIP

PROJECT EDUCATION PLUS, Chicago, IL Cabrini Green Base (Volunteer) (2000 – Present)

B.U.I.L.D. Inc., Chicago, IL Board of Directors (2001 – 2012)



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