Customer Service Representative
Resume:
Tatiana Miller
Customer Service Representative
Phoenix, AZ 85040
***************@*****.***
Seeking a customer service position with a reputable agency. Offering excellent communication and multi-tasking skills.
Authorized to work in the US for any employer
Work Experience
Escalation Support Specialist
DoorDash - Phoenix, AZ
February 2023 to May 2023
• Assisted merchants with account updates/changes
• Handled between 50-70escalated calls from merchants a week
• Processed and monitored payment escalations
• Worked with merchants via phone and email
• Handled issues including delivery complaints/blocking dashers Server/Entertainer
Hooters - Phoenix, AZ
August 2022 to December 2022
• Entertained guests
• Took orders
• Properly served customers (food,drinks)
• Cleaned workstation and tables
• Guaranteed customers were satisfied with their visit Customer Service Representative
Select Blinds - Tempe, AZ
September 2019 to September 2022
Data entry
Take 60+ calls a day
Works with Selling product
Escalations supervisor
Frequently De-escalating customers
Speaks to customers via phone, text, email, and chat system Caregiver/Manager
Tungland Corporation - Phoenix, AZ
October 2018 to July 2019
• Managed team
• Assigned roles/duties
• Prep meals for clients
• Provide clients with correct medications
• Assist clients with hygiene
• Accurately document information on clients
Customer Service Representative
Iqor Inc - Phoenix, AZ
May 2017 to February 2018
• Serviced between 40-50 customer service calls daily
• Accurately documented customers interaction
• Utilized de-escalation skills for irate calls
• Answered/Resolved customers questions and concerns per call
• Assisted customers with the completion of their Verizon phone applications Team Member
Jack in the Box - Phoenix, AZ
June 2016 to September 2016
• Provided customer service by accurately noting customers food orders
• Answered questions about policies, services and food items
• Handled cash and counted drawer at the end of shift
• Ensured food items were properly restocked daily
• Cleaned and sanitized the workstation area and store Panda Express
Service Team Associates - Phoenix, AZ
January 2015 to July 2015
Phoenix, AZ 85043 January 2015 - July 2015
• Assisted customers by reviewing the menu and taking orders
• Explained combo meals and prepared special orders
• Handled cash, counted drawer and provided update to the supervisor
• Maintained a clean, sanitized and safe workstation
• Restocked the workstation with needed items
Education
Medical Assistant
Arizona College - Mesa, AZ
September 2018
High school diploma or GED
Skills
• PROBLEM SOLVER (Less than 1 year)
• TIME MANAGEMENT (Less than 1 year)
• DEPENDABLE
• MULTI-TASKING
• Customer service
• Cash handling
• Serving
• Leadership
• Conflict management
• Team management
Assessments
Sales skills — Proficient
April 2022
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Problem Solver/Conflict Resolution
• Excellent Communicator
• Multi-task
• Time Management
• Dependable
Contact this candidate