Tatiana Miller

Customer Service Representative

Phoenix, AZ 85040

ad2je5@r.postjobfree.com

+1-623-***-****

Seeking a customer service position with a reputable agency. Offering excellent communication and multi-tasking skills.

Authorized to work in the US for any employer

Work Experience

Escalation Support Specialist

DoorDash - Phoenix, AZ

February 2023 to May 2023

• Assisted merchants with account updates/changes

• Handled between 50-70escalated calls from merchants a week

• Processed and monitored payment escalations

• Worked with merchants via phone and email

• Handled issues including delivery complaints/blocking dashers Server/Entertainer

Hooters - Phoenix, AZ

August 2022 to December 2022

• Entertained guests

• Took orders

• Properly served customers (food,drinks)

• Cleaned workstation and tables

• Guaranteed customers were satisfied with their visit Customer Service Representative

Select Blinds - Tempe, AZ

September 2019 to September 2022

Data entry

Take 60+ calls a day

Works with Selling product

Escalations supervisor

Frequently De-escalating customers

Speaks to customers via phone, text, email, and chat system Caregiver/Manager

Tungland Corporation - Phoenix, AZ

October 2018 to July 2019

• Managed team

• Assigned roles/duties

• Prep meals for clients

• Provide clients with correct medications

• Assist clients with hygiene

• Accurately document information on clients

Customer Service Representative

Iqor Inc - Phoenix, AZ

May 2017 to February 2018

• Serviced between 40-50 customer service calls daily

• Accurately documented customers interaction

• Utilized de-escalation skills for irate calls

• Answered/Resolved customers questions and concerns per call

• Assisted customers with the completion of their Verizon phone applications Team Member

Jack in the Box - Phoenix, AZ

June 2016 to September 2016

• Provided customer service by accurately noting customers food orders

• Answered questions about policies, services and food items

• Handled cash and counted drawer at the end of shift

• Ensured food items were properly restocked daily

• Cleaned and sanitized the workstation area and store Panda Express

Service Team Associates - Phoenix, AZ

January 2015 to July 2015

Phoenix, AZ 85043 January 2015 - July 2015

• Assisted customers by reviewing the menu and taking orders

• Explained combo meals and prepared special orders

• Handled cash, counted drawer and provided update to the supervisor

• Maintained a clean, sanitized and safe workstation

• Restocked the workstation with needed items

Education

Medical Assistant

Arizona College - Mesa, AZ

September 2018

High school diploma or GED

Skills

• PROBLEM SOLVER (Less than 1 year)

• TIME MANAGEMENT (Less than 1 year)

• DEPENDABLE

• MULTI-TASKING

• Customer service

• Cash handling

• Serving

• Leadership

• Conflict management

• Team management

Assessments

Sales skills — Proficient

April 2022

Influencing and negotiating with customers

Full results: Proficient

Administrative assistant/receptionist — Proficient April 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Problem Solver/Conflict Resolution

• Excellent Communicator

• Multi-task

• Time Management

• Dependable

Contact this candidate