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Customer Service Team Member

Location:
Lubbock, TX
Posted:
January 07, 2024

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Resume:

**** **** ******

Shallowater, Texas *****

Cell 806-***-****

ad2je3@r.postjobfree.com

Kimberly A. Kleinman-Hall

Objective

Obtain a Property Management position with an aggressive company in the multi housing industry which instills a strong work ethic, motivates, and values their employees.

Experience

2008-Current JTI Management Company Lubbock, TX

Regional Supervisor

Manage 152-unit Apartment Community as well as:

Lead, supervise and motivate a staff of 15 employees and 900 units in Lubbock to ensure that each team member is successfully trained and current in customer service skills and fair housing laws.

Compile and maintain budget and work with vendors in scheduling and invoicing specific tasks.

Have continued to increase GPR and improve vacancy factor annually.

Successfully create and implement marketing and leasing plans.

Exceeded all goals prior to deadline.

2005-2008 Ambling Management Lubbock, TX

& Woodlark Companies Waco, TX

Regional Property Supervisor

Led and supervised 2 student housing communities totaling over 1,600 beds. Successfully created and implemented marketing and leasing plans for each community. Maintained 25% lead over market for three years. Exceeded all goals prior to deadline.

Supervised and motivated a staff of twenty employees. Insured that each team member was successfully trained and current in Customer Service skills and Fair Housing Laws.

Compiled and managed budget for both communities and increased GPR and improved vacancy factor annually.

Maintained and managed overall appearance of each community

2002–2005 Sterling University Housing Lubbock, TX

Property Manager

Led and supervised 3 new start communities.

Weekly meetings with construction maintaining good communication and insuring construction deadlines were met. Performed interior and exterior punch lists prior to property completion date insuring that property is in peak condition prior to move-in.

Successfully created and implemented marketing and leasing plans for each new. Maintained 25% lead over market for three years. Exceeded all goals prior to deadline.

Supervised and motivated a staff of thirteen. Insured that each team member was successfully trained and current Customer service skills and Fair Housing Laws.

Obtained overall market analysis including all competitor information in conjunction with University enrollment projections and admissions. Conducted weekly market surveys monitoring competitor activity and new development projects.

1999–2002 JTI Properties, Bear Creek Apartments Lubbock, TX

Property Manager

Maintained and successfully leased a 200-unit property.

Monthly reports

Supervised maintenance and contract work.

Responsible for monthly collection of rent.

1998–1999 McDougal Properties Lubbock, TX

Assistant Property Manager

Coordinated all leasing efforts in a 200-unit property.

Handling and monitoring all monetary aspects, including Rent Collection, Daily Deposits, and Security Deposit Statements.

Trained and delegated responsibilities to individual staff members.

Professional Memberships and Accreditations

NALP Designation with Lubbock Apartment Association.

Received the “Tommy Award” in 2003 from the Dinerstein Companies for the most valuable cost cutting idea.

Received certificate of completion after attending and successfully completing three extensive training seminars created by Sterling University Management.

100,000 Club Member- recognition for sales of over $250,000

Lubbock Apartment Association Board of Directors 2016-Current

Accomplishments

3 new construction lease ups to successfully reach 100% occupancy on move-in.

Implemented highly successful leasing and marketing plans on each new community.

Developed and implemented effective tactics to increase revenue and decrease cost.

Proficient in App folio, Yardi and Onesite software

Mentored, trained, and motivated highly successful teams to exceed objectives.

Executed SUH Cares resident retention program to reach the maximum potential renewal percentage. Held highest renewal percentage out of 36 properties in 2003.

Knowledgeable in all aspects of new development properties.

Consistently able to increase rental rates and perform above budgeted NOI.



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