Kim Alterini

Chicago, IL/ ad2jd0@r.postjobfree.com • 312-***-**** • Linkedin.com/in/kimalterini

Summary of Qualifications

High-achieving Showroom Manager and Sales Advisor with 10+ years proven track record in building long term relationships to foster brand loyalty.

Areas of Expertise

Showroom Management Customer Service Budgeting and Event Planning

Consultative & Solution Selling Membership Sales

Client Satisfaction & Loyalty Negotiation Prospecting Merchandising

Microsoft Word, Excel, POS, Power Point, Outlook, NetSuite, Sales Force, Concur

Middleby Residential – Merchandise Mart, Chicago, Illinois- June -November 2023

Showroom Experience Coordinator for Luxury Residential and Commercial Appliance

Provided excellent customer service by greeting and assisting customer walk-ins as well as incoming calls.

Assisted Account Managers to attain their sales goals through training and coaching.

Responsible for learning 15 appliance manufacturers owned by Middleby.

Worked closely with Corporate Chefs in planning an average of 3 events per month.

Inventory stock and reorder when inventory drops to a specific level.

Ability to stay organized and multitask in a fast-paced retail environment.

Walking, standing, and lifting for extended periods of time as customer and company needs dictate.

Dacor Kitchen Theater-Merchandise Mart, Chicago, Illinois – March 2019 –June 2023

Showroom Manager, Event Coordinator for Luxury Residential Appliances

Building brand awareness and cultivating strong relationships by hosting creative showroom events for Designers, Architects, Consumers, Builders, Influencers and Real Estate Brokers

Budgeted and planned monthly lunch and dinner demos for consumers and the trades for the Midwest.

Assisted with Showroom Associate on all walk-in clientele and website appointments.

Working closing with the Corporate Chefs on choosing recipes for Lunch and Dinner events

Building a strong customer base by maintaining good relationships with all walk-in traffic and appointments increasing sales in 2020 by 42%, 2021 by 46%, and 2022 by 48%.

Maintaining a showroom that is well kept with all appliances in good working order to include merchandising and rearranging product and décor.

Proficient in sending out Spec books quotes through our CRM system to all clientele interested in Dacor with steady follow-up.

Miele-Merchandise Mart, Chicago, Illinois –January 2017- March 2019

Showroom Associate, Event Coordinator for Luxury Residential Appliances

Strengthening customer loyalty through consultative sales, training and outreaching of luxury appliances in a showroom environment

Impacting sales significantly by educating consumers, designers, architects and builders on the features and benefits of Miele against its competition through class education and special events

Successful in using Sales Force to create marketing promotions, invitations to events, class training, appliance quotes and customer relation follow-ups.

Reached team yearly sales goal on appliances sold in the Midwest Region surpassing previous year by 22%

Assisted in scheduling, planning, preparing, setting up, merchandising, and training consumers using the latest technologies on a weekly basis increasing traffic and awareness by 30% from previous year.

Trollbeads Jewelry-US, Inc. Midwest Region, and Texas– Jan 2014– Jan 2017

Territory Sales Manager

Cultivated strong business-to-business relationships with 55 independent jewelry and specialty gift stores and Department stores in a 10-state region.

Increased sales by 18% and reached $2M in annual sales.

Implemented marketing strategies and forecasted monthly sales projections. Consulted with retailers to create a competitive advantage in the marketplace by use of social media, trunk shows and creative local advertising.

Executed consumer and shopper driven marketing strategies with business partners to increase in store sales revenue and negotiating with retail partners to increase case space inside store to increase sales and creative showcase merchandising.

Scheduled quarterly meetings to include in depth training sessions with over 100 sales associates boosting in store sales up to 15%

Concord Watch, Midwest Region – Feb 2012–Jan 2014

Midwest Territory Manager

Expanded market share through diligent prospecting, developed and managed relationships, merchandising, leveraged coop advertising and business strategy to further develop product awareness.

Secured 15 new accounts by prospecting across 12-state region, gained increased revenue by 35%

Partnered with independent retailers and major department stores (Nordstrom and Saks Fifth Ave) on methods that assisted customers in effectively winning with consumers and end-users through creative business solutions.

Created, managed, and executed strategic territory coverage and sales plan into key accounts, with a focus on achieving revenue goals consistently on a quarterly and annual basis.

Additional Work Experience:

Peninsula Spa and Fitness Club-Club-Membership Sales Director at the Peninsula Hotel, Chicago

@properties-Condominium Specialist, Chicago

Baird and Warner- Leasing Agent, Chicago

East Bank Club-Aerobics Instructor and Membership Sales, Chicago

Volunteer Involvement:

Member of 30 East Elm Condo Board Association and Interior, Landscape Designer, March of Dimes fundraising committee, 2x Chicago marathon runner and 2x Biathlon Competitor.

EDUCATION

Bachelor of Arts in Communication/Voice/Theatre/Augustana College

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