Andrea Stokes

PROFESSIONAL SUMMARY

Well qualified leader and results oriented Finance and Banking Professional with 15 years’ experience in the banking industry. Skilled analyst with strong organization and communication abilities. Proven ability to build strong relationships with members and co-workers. Proficient in MS Office, Outlook Express, Microsoft Windows XP Professional, and Vista.

Proven expertise in:

Branch Management

Finance

Conflict Resolution

Customer Service

Problem Solving

Teller Operations

Client Engagement

Regulatory Compliance

Reliable

Loan/ Account Originator

Staff Training

Leadership

TECHNICAL EXPERIENCE

Software/Databases: MS Office, Outlook Express,

Operating Systems: Microsoft Windows XP Professional, and Vista

Others: Branch Management, Problem Solving, Teller Operations, Client Engagement, Regulatory Compliance, Reliable, Loan/ Account Originator, Staff Training, Leadership

PROFESSIONAL EXPERIENCE

Walmart Vestavia AL Jan 2021 Present

Cashier (Part Time)

Process payment by cash, cheque and Credit Card.

Worked as a cashier, a self-checkout associate and customer service desk associate. Skilled at working with customers and retail experience.

As a cashier I followed appropriate procedures for cash handling also provided exceptional customer service to everyone.

As a Walmart cashier I gained experience dealing with a large volume of customers checking out. I worked as a regular cashier.

Helping customers and making sure I meet there needs to anything they need helping in and stocking food etc.

I was a cashier at Walmart. I was always on time and had a great work ethic.

Answered customers' and guests' questions, greeted customers, assisted customers in finding items, Assisted customers with returns and exchanges •

HOME INSTEAD SENIOR CARE VESTAVIA AL 03/2019 PRESENT

Care Giver

• Provide Companionship and Conversation

• Prepare meals

• Assisting with bathing

• Assisting with toileting and incontinence issues

• Providing medication reminders and appointment reminders

• Transport client to and from appointments.

GAP DUE TO TAKING CARE OF HER FATHER

LEGACY COMMUNITY FEDERAL CREDIT UNION, Birmingham, AL 05/2017 – 06/2018

Financial Service Officer II

Train branch staff on credit union policies and procedures.

Develop and implement staff goals, strategies, and budgets.

Conduct performance evaluations for direct reports.

Facilitate weekly sales and operations training meetings.

Approve and deny loans, address member requests/inquiries, and ensure regulatory compliance.

Open and close Accounts.

Balance ATM and vault daily.

Boost customer satisfaction, from 25% to 88%, by maximizing staff performance.

Spearhead strategies to lead frontline staff to surpass monthly sales goals by over 25%.

Surpassed company objectives for new memberships, deposits, and credit card production.

Recognized as a leading loan officer.

Exceed monthly loan projections by more than 100%, executing loan origination and underwriting.

LEGACY COMMUNITY FEDERAL CREDIT UNION, Birmingham, AL 06/2013- 06/2017

Branch Manager

Overseeing the approval of loans and lines of credit, marketing, building rapport with the community to attract business and assist with customer relations.

Directing all operational aspects including distribution, customer service, human resources, administration and sales.

Providing training, coaching, development and motivation for staff.

Audit branch monthly, open and close branch, process debit cards, weekly sales and operations training meetings.

Consistently surpassed monthly loan goals by $120k.

Exceeded sales goals by 25% through effective management and employee engagement strategies.

Accomplished quarterly goals for sales, revenue, and customer satisfaction.

Achieved a 100% operational effectiveness score; increased Branch Manager/incentive scorecard each quarter.

Andrea Stokes.

LEGACY COMMUNITY FEDERAL CREDIT UNION, Birmingham, AL 01/2009- 02/2013

Assistant Branch Manager

Process loan and credit card applications.

Assist Branch Manager in coaching and training.

Develop and motivate staff.

Audit and balance branch monthly.

Meet monthly sales goals.

Balance ATM and vaults daily.

Open and close accounts.

Answer multi phone lines, and handle member complaints.

LEGACY COMMUNITY FEDERAL CREDIT UNION, Birmingham, AL 11/2006- 12/2009

Financial Service Officer

Open and close accounts.

Process loan applications and meet monthly sales goals.

Coach and train all new employees.

Process debit cards and debit card disputes.

Make sure staff was able to explain our products and services.

Balance Atm and Vaults.

Resolve problems within my approval.

LEGACY COMMUNITY FEDERAL CREDIT UNION, Birmingham, AL 09/2003- 10/2009

Member Service Representative

Maintain and Balance a cash drawer daily.

Process cash, and check deposits and withdrawals.

Process loan and credit card npayments.

Meet monthly sales goals.

Handle cash advances and sold money orders, cashier checks and bank checks.

Ordered member checks and open and close accounts.

EDUCATION

Diploma

Parker High School 1984- 1988

Studied Legal Secretary

Lawson State Community College 1990- 1992

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