Name: Tina Kimball, Email: ad2jce@r.postjobfree.com Phone: 210-***-****

Summary of Skills

Logistics

Technical Solutions

Coaching/Mentoring

Sales/Marketing

Analytical and Critical Analysis

Customer Relations

Time Management

Leadership

Conflict Resolution

Detail Orientation

Work Experience

Domino’s Pizza Corp. 10/2021 – Present

McKinney, TX.

Driver/Customer Service

Delivering product by vehicle from the store to the customer in a safe and courteous manner

Maintaining a clean and organized work environment from customer's viewpoint

Maintain a professional appearance at all times in compliance within the Domino's Pizza Grooming Standards

Provide high standards of customer services at all times

Provide solutions to customer concerns and or complaints

CornerStone Staffing Solutions Inc. 03/2020 – 04/2020

Dallas, TX.

Thyssenkrupp Elevator Dispatcher

Receive incoming calls, text messages, and emails from field technicians from branch operations management

Utilized dispatch, ticket management systems to provide work to appropriate mechanic

Provide internal customer service

Resolve Disputed work tickets

Utilize GPS location tool to pinpoint location of active technicians on the job

Communicate directly with customers and followed up to provide status of service jobs

A-Line Staffing 09/2019 – 02/2020

San Antonio, TX

CVS Coverage Authorizations and Appeals Analyst

Utilization of multiple software systems to complete medical case reviews

Met and exceeded government mandated timelines

Complied with turnaround time. Productivity, and quality standards

Conveyed resolution to beneficiary or providers via direct communication

Responsible for review the denial of insurance claims for the company.

Insight Global 12/2016 – 04/2019

San Antonio, TX

Hewlett Packard Enterprise Dispatcher

Responsible for quality control and customer service dispatch for multi million dollar clients (JP Morgan Chase, Facebook, Salesforce, Walmart, Ford, General Motors)

Communicated with Engineers in the field and Residents parts, and shipped to customers, or as parts in the warehouse locations

Utilized Salesforce, Click and looked at the severity of cases next steps per HPE guidelines and contracts

Dispatched service tickets based of off client cases and requests within time demands of 6hrs, 4hrs or 2hrs

Assisted in training new hires

Kiolbassa Provision Company 01/2016 – 03/2017

San Antonio, TX

Sales Advisor

Interact with customers to offer guidance, point out products, and assist them in making purchasing decisions

Maintain in-depth product knowledge to provide customers with the best, most accurate information possible

Utilize persuasion techniques when necessary to close sales

Handle customer phone calls and emails in a polite, professional, and prompt manner

Take product orders from customers over the phone, via email, and in-person

Oversee product shelves to maintain organization, adequate inventory, and initiate restocking when necessary

Receive customer complaints and suggest necessary solutions and changes to address issues

Operate a cash register or payment system to collect payments and process transactions for customer purchases

Ensure cleanliness of all customer-facing areas to maintain a positive business reputation

Behave respectfully and professionally to reinforce and elevate the business reputation and brand

Volt 03/2016 – 10/2016

San Antonio, TX

Technical Support Specialist AT&T

Provided troubleshooting and resolution to active customers of cable and voice services

Behave respectfully and professionally to reinforce and elevate the business reputation and brand

Provided recommendations of AT&T products and services

Resolves tickets representing staff-generated technical requests or problems

Consistently met sales and productivity goals monthly

Bond Auto Sales 01/2011 – 09/2016

San Antonio, TX

Collections/Customer service

Answered inbound calls and made outbound calls related to sales opportunities for staff

Serves as a liaison between the dealership and its customers

represents the dealership at various public relations events

Informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety

Assisted customers with payment arrangements as needed

Handles payment scheduling related to new car purchases

Education

Chester County High School: Certificate of Graduation (GED)

Computer Skills

2016 Microsoft Suite

Social Networking (Facebook, Twitter etc.)

Salesforce

Click Schedule

Military Service

Honorably Discharged

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