James Townsend

Houston, TX

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Machine Operator

Medline Industries - Katy, TX

September 2020 to Present

Operate heavy machinery safely and cautiously and ensure appropriate follow-up procedures are met. Conduct personnel training while displaying a professional manner with other employees in a team- centered environment.

Analyze productions schedules to determine timely transportation of materials and products. Follow strict procedures and maintain safety guidelines, policies, and regulations. Customer Service

Delta - Atlanta, GA

February 2020 to November 2020

Processed customer service transactions; refunds and other service issues following company policy. Quickly and effectively solved customer challenges to include following up to ensure remediation. Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross-culture teams.

Maintained quality control seeking new ways to improve customer service. Machine Operator

Southwire - Carrollton, GA

January 2018 to February 2020

Produce copper wire for residential and commercial use. Material Handler/Forklift Operator

Martin Brower - East Point, GA

October 2017 to January 2018

Transported materials between loading, unloading, processing, and storage areas. Served as a safety leader and instructor to peers; ensured 5s duties are carried out with each associate. Maintained forklift equipment to ensure the proper functioning of the equipment. Assisted in materials loading and unloading on platforms and lifting devices. Weigh materials and recorded weight and other production data on tags. Material Handler

Menlo - Lithia Springs, GA

November 2012 to June 2015

Picked orders for international and domestics customers and performed data entry and cycle counting for different GPN.

Investigated and resolved issues and complaints regarding operational matters and handled all queries professionally.

Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.

Enforced safety procedures in accordance with facility policies, and government regulations. Shipping and Receiving Associate/ Mixer

Publix Bakery - Atlanta, GA

January 2010 to October 2012

Mixed and made dough for the production of pies. Performed mixing duties in the roll line, dough room, and kettle room.

Made every pie a selling pie with limited waste and kickbacks, operated at 90 to 100% at all times.

Drove the standup forklift to load stuff up in the kettle room and assisted the line operator whenever needed.

Served as Safety and Quality Leader, ensured excellent customer service to increase customer satisfaction.

Shipping and Receiving Clerk

Southeastern Mills - Rome, GA

July 2004 to January 2010

Woodfruitticher - Trussville, AL

February 1998 to February 2003

Verified and kept records regarding incoming and outgoing shipments, picked products from all 5 lines. Unpacked and examined incoming shipments, reported damaged items to supervisor. Served as Safety and Quality leader and gave PowerPoint presentation once a month for O.S.H.A. Certified C.P.R/First Aid and assisted 2 coworkers with first aid training, also served on hiring and evacuation committees.

Machine Operator

Shaw - Cartersville, GA

March 2003 to March 2003

Operated, programmed, and maintained various types of heavy machinery/equipment daily in an orderly workplace and in a safe team environment with accurate and high-quality work skills. 25 years

Highly motivated and diligent professional with over 25 years of experience optimizing productivity, efficiency, and performance. Adept at streamlining operations to create competitive production volume, schedules, and standards.

Identifies waste and inefficiencies to implement targeted improvement strategies. Skilled in overseeing cross-functional teams, production levels, work assignments, and scheduling. Dedicated leader with demonstrated ability to train, manage and motivate team members to achieve organizational objectives. Focused and dedicated with a solid commitment to the company’s core values, exceptional in driving results and exceeding expectations. Strong work ethic and commitment to compliance with professional codes, regulations, and company policies. Sound ability to plan, direct, and assign workforce to meet production/operation requirements Strong working knowledge of regulatory policies and their impact on business Adept at providing training to assigned production employees and following all Quality standards

Proven ability to supervise and monitor performance and provide constructive feedback Skilled in problem-solving and conflict management to ensure smooth workflow Strong written & verbal communication skills for documentation and correspondence Great team player who loves to establish trust and a collaborative work environment Exceptional organization & interpersonal skills with sound time management expertise A Adhere strictly to safety and security procedures, including accurate and safe pallet placement in racking.

Ran three machines and was responsible for shipping and receiving while working for Southwire. Picked orders for international and domestic customers while working for Tyco. Ran a machine that twined thread into the various color of the carpet and drove a pole and squeezes camp forklift to move bundles from machine to warehouse while working for Shaw. Leadership Award

May 1991 to May 1991

Taking control of my peers leading them away from a potential danger in shop class. Education

High school diploma

Bibb Graves High School - Millerville, AL

June 1989 to May 1992

Skills

• Proficient in Computer System and MS Office Suite (Word, Excel, PowerPoint, etc.) Tyco

• Relationship management

• Leadership

• Materials handling

• Training & development

• Project management

• Forklift

• Maintenance

• Forecasting

• Supply chain

• Quality assurance

• Customer relationship management

• Budgeting

• Logistics

• Microsoft Office

• Warehouse experience

• Microsoft Word

• Shipping & receiving

• Microsoft Powerpoint

• First aid

• Machining

• 5S

• Time management

• Load & unload

• Conflict management

• Customer service

• Microsoft Excel

• Communication skills

• Quality control

• Data entry

• Production planning

• Supervising experience

• Warehouse supervisor experience

• Inventory control

• Warehouse management

• Warehouse management system

• CMMS

• Assembly

• Typing

• Lean manufacturing

• Stamping press

• Data collection

• E-commerce

• MRP

• Windows

• Analysis skills

• SAP

• Manufacturing

• Lean

• Computer Networking

• ERP Systems

• Merchandising

• ISO 9001

• Production Management

• Procurement

Certifications and Licenses

Adult and Pediatric First Aid/CPR/AED

August 2023 to August 2025

Certificate ID:01AOUP9

Contact this candidate