ZAMANTUNG

WA

KHUMALO

+27-78-370-****

ad2jbs@r.postjobfree.com

ADDRESS:

**** ******** ****** ********

Johannesburg

PERSONAL PROFILE

I have been in the travel and tourism

Industry for 12 Years now. During this

time I have been exposed to and

worked in different companies which

have helped me to become the

person that I am today with the

experience gained, I am a person

who is prepared to achieve the

desired goals for the job description. I

consider myself an enthusiastic,

hardworking individual. I like to

interact with other people, and I can

adapt easily to all kinds of

environments. I am also passionate

about problem-solving. I am eager to

learn and grow as a person, not afraid

of new challenges.

EDUCATION AND COURSES:

Grade 12

Estcourt Senior Secondary School

Internal courses

Amadeus

Galileo

Fresh desk Solution

Online booking Tool (Travel IT)

Quick Trav/ AGM accounting system

Power Voice Programme – The Communicator

Go Travel Products

Telephone skills

Sales

External courses

National Diploma completed – Travel and tourism management. Bachelor's Degree in Administration – completion/graduation 2024 currently awaiting results left with 6 modules

Certificate: International fares and Ticketing (Beginners, Intermediate) Certificate: Amadeus Super user training

MS Office: Word, Excel, PowerPoint

Certificate Call Centre Communication -Speed, accuracy, typing, and data capturing

Gauteng Tourism Authority

Certificates received for: (Available on request)

Service Excellence for FIFA

Tourism Volunteer Programme

South African Host

Company Job Title Responsibilities Duration

Flight Centre

Travel Group

FCM Travel

Europe

(Germany)

Senior Travel

Manager (Japan

Tabacco

International,

Mars, Procter

and Gamble)

Booking of flights

accommodation

and car hire

(International,

Regional &

Local),

Assisting clients

with queries

Invoicing

Basic

accounting

Servicing clients

Assisting clients

from all countries

(USA, Europe &,

Africa).

May 2022 to

date

Previous Positions

Company Job Title Responsibilities Duration

Baroque

Medical

Travel and

events

coordinator

Processing

Company and

doctor travel

requests (flights,

car hire,

accommodation

, shuttle or

transfers) and

issuing necessary

travel

documents e.g.

Tickets and

vouchers

Processing

invoices for

tickets issued

and service fees

Processing

refunds for

unused tickets

Processing

payment to

suppliers for

bookings

Assisting with

passport and

visas

requirements

Handling and

advising the

company with

travel-related

queries

Maintain service

level agreement.

Liaising with

clients and

suppliers

Provide order

numbers for

September 2019

to June 2020 due

to COVID 19

Events and

Courses for the

company

Arranging and

attending

meetings with

suppliers.

Monitoring

register list for

Health

conferences and

courses

Register

company

delegates for

Health

conferences and

courses

Arranging

meetings, taking

minutes, and

distributing

minutes for travel

meetings to the

company

Updating the

travel tracker

Sheet for the

company

Updating travel

agreements and

policies for the

company and

submitting to HR

Dept.

Admin work,

filing, scanning

and answering

phone calls at

the reception

Egencia

Corporate Travel

a Division of

Thompsons

Travel

Senior Corporate

Travel Consultant

Processing

customer travel

requests (flights,

car hire,

accommodation

, shuttle or

transfers) and

issuing necessary

travel

documents e.g.

Tickets and

vouchers

Processing

invoices for

tickets issued

and service fees

Processing

refunds for

unused tickets

Assisting with

passport and

visa

requirements

March 2019 -

September 2019

Handling

customers travel

related queries

to my ability

Maintain service

level

agreement

Follow up on the

previous day’s

work

Liaising with

clients and

suppliers

Pulling ECM

report

Admin work,

filling, scanning,

and answering

phone calls

Wings Travel

Management

Tourvest Travel

Services

Senior Corporate

Travel Consultant

Senior Corporate

Travel Consultant

Booking of flights

accommodation

and car hire

(International,

Regional &

Local),

Assisting clients

with queries

Booking of flights

accommodation

and car hire

(International,

Regional & Local

Booking of flights

accommodation

and car hire

(International,

Regional &

Local),

Assisting clients

with queries

Booking of flights

accommodation

and car hire

(International,

Regional & Local

October 2017 to

February 2019

May 2012 to May

2017

REFERENCES

Flight Centre Travel Group Marcia Simelane +27 83 274347 – Team Manager

Egenicia/Thompsans Sibongile Thabethe +27-65-895-**** Wings travel management Collen Sebothoma +27-78-372-**** Tourvest Travel Services Andries Bambo +27-83-688-****

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