ZAMANTUNG
WA
KHUMALO
ad2jbs@r.postjobfree.com
ADDRESS:
Johannesburg
PERSONAL PROFILE
I have been in the travel and tourism
Industry for 12 Years now. During this
time I have been exposed to and
worked in different companies which
have helped me to become the
person that I am today with the
experience gained, I am a person
who is prepared to achieve the
desired goals for the job description. I
consider myself an enthusiastic,
hardworking individual. I like to
interact with other people, and I can
adapt easily to all kinds of
environments. I am also passionate
about problem-solving. I am eager to
learn and grow as a person, not afraid
of new challenges.
EDUCATION AND COURSES:
Grade 12
Estcourt Senior Secondary School
Internal courses
Amadeus
Galileo
Fresh desk Solution
Online booking Tool (Travel IT)
Quick Trav/ AGM accounting system
Power Voice Programme – The Communicator
Go Travel Products
Telephone skills
Sales
External courses
National Diploma completed – Travel and tourism management. Bachelor's Degree in Administration – completion/graduation 2024 currently awaiting results left with 6 modules
Certificate: International fares and Ticketing (Beginners, Intermediate) Certificate: Amadeus Super user training
MS Office: Word, Excel, PowerPoint
Certificate Call Centre Communication -Speed, accuracy, typing, and data capturing
Gauteng Tourism Authority
Certificates received for: (Available on request)
Service Excellence for FIFA
Tourism Volunteer Programme
South African Host
Company Job Title Responsibilities Duration
Flight Centre
Travel Group
FCM Travel
Europe
(Germany)
Senior Travel
Manager (Japan
Tabacco
International,
Mars, Procter
and Gamble)
Booking of flights
accommodation
and car hire
(International,
Regional &
Local),
Assisting clients
with queries
Invoicing
Basic
accounting
Servicing clients
Assisting clients
from all countries
(USA, Europe &,
Africa).
May 2022 to
date
Previous Positions
Company Job Title Responsibilities Duration
Baroque
Medical
Travel and
events
coordinator
Processing
Company and
doctor travel
requests (flights,
car hire,
accommodation
, shuttle or
transfers) and
issuing necessary
travel
documents e.g.
Tickets and
vouchers
Processing
invoices for
tickets issued
and service fees
Processing
refunds for
unused tickets
Processing
payment to
suppliers for
bookings
Assisting with
passport and
visas
requirements
Handling and
advising the
company with
travel-related
queries
Maintain service
level agreement.
Liaising with
clients and
suppliers
Provide order
numbers for
September 2019
to June 2020 due
to COVID 19
Events and
Courses for the
company
Arranging and
attending
meetings with
suppliers.
Monitoring
register list for
Health
conferences and
courses
Register
company
delegates for
Health
conferences and
courses
Arranging
meetings, taking
minutes, and
distributing
minutes for travel
meetings to the
company
Updating the
travel tracker
Sheet for the
company
Updating travel
agreements and
policies for the
company and
submitting to HR
Dept.
Admin work,
filing, scanning
and answering
phone calls at
the reception
Egencia
Corporate Travel
a Division of
Thompsons
Travel
Senior Corporate
Travel Consultant
Processing
customer travel
requests (flights,
car hire,
accommodation
, shuttle or
transfers) and
issuing necessary
travel
documents e.g.
Tickets and
vouchers
Processing
invoices for
tickets issued
and service fees
Processing
refunds for
unused tickets
Assisting with
passport and
visa
requirements
March 2019 -
September 2019
Handling
customers travel
related queries
to my ability
Maintain service
level
agreement
Follow up on the
previous day’s
work
Liaising with
clients and
suppliers
Pulling ECM
report
Admin work,
filling, scanning,
and answering
phone calls
Wings Travel
Management
Tourvest Travel
Services
Senior Corporate
Travel Consultant
Senior Corporate
Travel Consultant
Booking of flights
accommodation
and car hire
(International,
Regional &
Local),
Assisting clients
with queries
Booking of flights
accommodation
and car hire
(International,
Regional & Local
Booking of flights
accommodation
and car hire
(International,
Regional &
Local),
Assisting clients
with queries
Booking of flights
accommodation
and car hire
(International,
Regional & Local
October 2017 to
February 2019
May 2012 to May
2017
REFERENCES
Flight Centre Travel Group Marcia Simelane +27 83 274347 – Team Manager
Egenicia/Thompsans Sibongile Thabethe +27-65-895-**** Wings travel management Collen Sebothoma +27-78-372-**** Tourvest Travel Services Andries Bambo +27-83-688-****