Customer Service Call Center
Resume:
Joanne Khtou
Customer service
Kissimmee, FL ****3
***********@*****.***
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty.. Customer service) committed to addressing customer concerns
with speed, accuracy and professionalism.
Highlights
High customer service standards
Employee relations specialist
Call center management experience
Conflict resolution proficiency
Strong problem solving ability
Telecommunications knowledge
Troubleshooting skills
Proficient in customer account software
Employee relations specialist
Call center management experience
Authorized to work in the US for any employer
Work Experience
GSA
Spirit Airlines - Orlando, FL
June 2022 to Present
1. Check guests in, gate agent full service
GSA
Alaska Airlines - Orlando International Airport, FL Present
Amazon Associate
Whole Foods Market - Orlando, FL
August 2018 to December 2019
Am a trainer -
Solver
Customer service
Stream Global - Watertown, NY
April 2010 to December 2013
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer
service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate
fashion.Maintained up-to-date records at all times.Collected customer feedback and made process changes to exceed
customer satisfaction goals.
Education
Technical certificate in Travel
Mid-Florida Tech - Orlando, FL
May 2003 to June 2004
Technical certificate in Hospitality Management
O-TEC Mid Florida Tech - Orlando, FL
January 2003 to June 2004
Skills
• Customer Care
• Call Center
• Customer Support
• Customer Service
• Software Troubleshooting (2 years)
• Telecommunication
• Employee relations
• Talent acquisition
• HR sourcing
• Analysis skills
• Computer Networking
• Help Desk
• Microsoft Windows
• ATS
• Technical Support
• Communication skills
• Sales
• Guest Services
• Desktop Support
• Customer service
• Live chat
• Hospitality
• Google Suite
• Google Docs
• Guest services
• Hotel experience
• Recruiting
• Guest relations
• Conflict management
• Training & development
• Supervising experience
• Windows
• Telecommunication
• Front desk
• Help desk
• Computer networking
• Human resources
• Typing
• Upselling
• Oracle
• Desktop support
• Test-driven development
• HR sourcing
• Software troubleshooting
• Technical support
• Negotiation
• Typing
• Sales
Certifications and Licenses
Hospitality Managment
June 2004 to Present
Food Handler Certification
K300432665430
May 2021 to February 2030
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
April 2022
Responding to customer situations with sensitivity Full results: Proficient
Warehouse safety — Proficient
May 2022
Using safe practices in a warehouse setting
Full results: Proficient
Security guard skills — Proficient
September 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Basic computer skills — Proficient
April 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
April 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Proficient
December 2022
Responding to customer situations in a retail setting Full results: Proficient
Front desk agent (hotel) — Proficient
September 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Travel degree
Contact this candidate