Joanne Khtou

Customer service

Kissimmee, FL ****3

ad2jbp@r.postjobfree.com

+1-407-***-****

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize

customer dissatisfaction and increase customer loyalty.. Customer service) committed to addressing customer concerns

with speed, accuracy and professionalism.

Highlights

High customer service standards

Employee relations specialist

Call center management experience

Conflict resolution proficiency

Strong problem solving ability

Telecommunications knowledge

Troubleshooting skills

Proficient in customer account software

Employee relations specialist

Call center management experience

Authorized to work in the US for any employer

Work Experience

GSA

Spirit Airlines - Orlando, FL

June 2022 to Present

1. Check guests in, gate agent full service

GSA

Alaska Airlines - Orlando International Airport, FL Present

Amazon Associate

Whole Foods Market - Orlando, FL

August 2018 to December 2019

Am a trainer -

Solver

Customer service

Stream Global - Watertown, NY

April 2010 to December 2013

Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer

service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate

fashion.Maintained up-to-date records at all times.Collected customer feedback and made process changes to exceed

customer satisfaction goals.

Education

Technical certificate in Travel

Mid-Florida Tech - Orlando, FL

May 2003 to June 2004

Technical certificate in Hospitality Management

O-TEC Mid Florida Tech - Orlando, FL

January 2003 to June 2004

Skills

• Customer Care

• Call Center

• Customer Support

• Customer Service

• Software Troubleshooting (2 years)

• Telecommunication

• Employee relations

• Talent acquisition

• HR sourcing

• Analysis skills

• Computer Networking

• Help Desk

• Microsoft Windows

• ATS

• Technical Support

• Communication skills

• Sales

• Guest Services

• Desktop Support

• Customer service

• Live chat

• Hospitality

• Google Suite

• Google Docs

• Guest services

• Hotel experience

• Recruiting

• Guest relations

• Conflict management

• Training & development

• Supervising experience

• Windows

• Telecommunication

• Front desk

• Help desk

• Computer networking

• Human resources

• Typing

• Upselling

• Oracle

• Desktop support

• Test-driven development

• HR sourcing

• Software troubleshooting

• Technical support

• Negotiation

• Typing

• Sales

Certifications and Licenses

Hospitality Managment

June 2004 to Present

Food Handler Certification

K300432665430

May 2021 to February 2030

Assessments

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

September 2021

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

September 2021

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Warehouse safety — Proficient

May 2022

Using safe practices in a warehouse setting

Full results: Proficient

Security guard skills — Proficient

September 2021

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Basic computer skills — Proficient

April 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Customer service — Proficient

April 2022

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

May 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient April 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Retail customer service — Proficient

December 2022

Responding to customer situations in a retail setting Full results: Proficient

Front desk agent (hotel) — Proficient

September 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Work motivation — Proficient

July 2021

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Travel degree

Contact this candidate