Territory Manager Customer Service

Brewer Heath

****B Northview Ave - Nashville, TN 37216

*************@*****.*** - 252-***-****

https://www.linkedin.com/in/brewer-heath-65ab921a/

Sales & Marketing Professional with 15 years’ experience in Marketing, B2B sales, communication production in Distribution, manufacturing, box retail/vendor industries - Excellent oral and written communication skills, as well as customer service and presentation abilities - Sharply honed problem-solving abilities and negotiation skills

PROFESSIONAL EXPERIENCE

Nashville Compressor LLC. 11/2018-current

Branch Sales Manager

Primary owner of Branch operations & Customer Relationship:

●Developed new and existing customers, Maintained growth of relationships with customers. maximized profitable sales; made sales presentations to customers on weekly basis.

●With partnerships of vendors/manufacturers properly designed engineered compressed air systems for customers. New and existing.

●Conducted Air audit studies, air leak studies for customers to show the importance of efficient, correctly sized units and equipment.

●Managed deliveries of units and parts sold working directly with our Service department; handled any problems that occurred during the order process (e.g., delivery, stock-outs etc).

●Source, interview and hire new Technicians for the branch.

●Managed Technician staff with any projects before and on job sites.

●Equipment Sales Goal was set at $650,000 my first year. I exceeded that to $850,000. Sold and Placed 40 air compressor units within the first year.

●Branch Goal (sales and service) was 1million, I exceeded that to 1.2million.

Focused on selling, and engaging customers:

●Researched customer business needs and developed mix of products and service to meet needs.

●Answered customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customer personnel.

●Stayed informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.

●Developed new business; identified prospective customers by utilizing BI market databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

●Participated in division activities (e.g., sales meetings, Industry standard training and certification programs) to promote sales, increase product knowledge, and maintain good customer relations.

●Leveraged Business Solutions Specialists, Vendor reps for several aftermarket and OEM products, to promote account penetration and new account acquisition and development.

Training and Certifications:

●CAGI Data Institute Training

●Piping Installation certification

●Mikropor Dryer Training

●Leadership training weekly(Self growth-one new book a week) and offsite retreats with leadership team.

AIM Power & Fluids-Nashville Tn 10/2017-11/2018

Sales Engineer (Industrial air compressors)

Working in this role, I developed a deeper knowledge, understating and respect for the Distribution and Manufacturing Industry. As well for Distributors that serve them.

Primary owner of Customer Relationship:

●Developed and growing existing customers, maximized profitable sales; made sales presentations to customers on consistent basis.

●Managed deliveries of units and parts sold working directly with our Service Technician department; handled any problems that occurred during the order process (e.g., delivery, stock-outs etc).

Focused on selling, and engaging customers:

●Researched customer business needs and developed mix of products and service to meet needs;

●Answered customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customer personnel.

●Stayed informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.

●Developed new business; identified prospective customers by utilizing BI market databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

●Participated in division activities (e.g., sales meetings, Industry standard training and certification programs) to promote sales, increase product knowledge, and maintain good customer relations.

●Leveraged Business Solutions Specialists, Vendor reps for several aftermarket and OEM products, to promote account penetration and new account acquisition and development.

Training and Certifications:

●CAGI Data Institute Training

●TransAir Piping Installation certification

US Foods - Nashville, TN 2/2016 - 7/2017

Territory Manager

Primary owner of Customer Relationship:

●Developed and growing existing customers, maximized profitable sales; made sales presentations to all customers on consistent basis.

●Managed deliveries to the routing schedule published by the transportation department; handled any problems that occurred during the order process (e.g., delivery mispicks, short on loads, stock-outs).

●Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.

Focused on selling, and engaging customers in value-add activities:

●Researched customer business needs and developed mix of products and service to meet needs; evaluated market trends, recommended products to customers, and utilized sampling and product cuttings, based on business needs and goals.

●Answered customers' questions about products, prices, availability, and product uses. Provide product information and practical training to customer personnel.

●Stayed informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.

●Developed new business; identified prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

●Participated in division activities (e.g., sales meetings, food shows, promotion programs) to promote sales, increase product knowledge, and maintain good customer relations.

●Worked closely with Customer Solutions Coordinators and Sales Coordinators to reduce time on administrative tasks (e.g., special orders) and order-taking, processing credits and pick-up requests.

●Leveraged Business Solutions Specialists, New Business Managers, Business Development Managers/Specialists, and Culinary Specialists, to promote account penetration and new account acquisition and development.

●Performed Marketing & Administrative duties, such as preparing sales budgets and reports, maintaining sales records, preparing price quotes and menu suggestions, and filing reports.

Costa Farms, LLC - Nashville, TN 3/2013 - 11/2014

Field Sales Representative

Managed Product Placement-60 Box Retail Lowes accounts across five Districts in: TN, KY, MS, VA, GA

●Led Marketing and line promotion efforts for products and rollouts

●Inventory management and sales in 20 live nursery product lines.

●Managed and advised Box Retail Employees, on product placement & inventory control.

●Grossing over 60million dollars in POS sales.

●Proved successful in increasing sales and market share over two seasons.

●Exceeded Budgeted sales goal of 4% in both seasons (2013-7%) (2014-17%)

●Built and maintained strong interpersonal relationships with Lowes regional executive operators internal and external.

●Self-motivated starter; successfully established the TN Market, exceeding Goals for both parties.

●Conducted Training meetings, presentations in product development and PK for accounts.

Scotts Miracle Gro, Inc. 4/2009 - 3/2013

Sales Merchandiser/Supervisor

Oversaw Merchandising & Marketing in 30+ Lowe's, Home Depot & Wal-Mart stores

●Increased in store and company sales, through product placement and counseling

●Executed training of all new merchandisers/counselors.

●Set up and conducted Product knowledge classes for Retail employees and customers

●Set up and broke down displays, marketing signage material, and products.

EDUCATION

The University of North Carolina at Wilmington - Wilmington, NC

BA: Communication Studies(concentration in Psych negotiation/broadcast journalism/Campaign politics)

●Delta Tau Delta Fraternity, Social Chair

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