Amanda Coffee

Greenup, KY *****

ad2jb7@r.postjobfree.com

+1-606-***-****

Authorized to work in the US for any employer

Work Experience

Merchandiser

SPAR, Inc. - Ashland, KY

August 2021 to August 2023

• Plan and develop merchandising strategies that balance customers’ expectations and the company’s objectives

• Analyse sales figures, customer reactions, and market trends to anticipate product needs and plan product ranges/stock

• Collaborate with buyers, suppliers, distributors, and analysts to negotiate prices, quantities, and time- scales

• Maximise customer interest and sales levels by displaying products appropriately

• Produce layout plans for stores and maintain store shelves and inventory

• Forecast profits/sales and plan budgets

• Monitor stock movement and consider markdowns, promotions, price changes, clearouts, etc

• Build constructive customer relationships and team with channel partners to build pipeline and close deals

• Remain up to date with the industry’s best practices Caregiver

Self Employed - Greenup, KY

December 2009 to November 2018

• Assisted individuals who are unable to care for themselves due to illness, injury, or disability.

• Administered medication.

• Assistied with personal care, such as bathing, grooming, and dressing.

• Provided companionship.

• Prepared meals.

• Performed housework.

• Providied transportation.

• Monitored the individual's overall health.

Peer Mentor

Hope Center Recovery Program for Women - Lexington, KY December 2011 to October 2013

• Ensured the safety and well-being of a community household.

• Assisted program participants in the development of skills, confidence, and relationships as they resume independent living

• Facilitate groups in an open and welcoming environment

• Provided direct peer counseling based on your own lived experiences

• Helped participants understand and employ recovery strategies. Call Center Agent

Lesters Telecommunication - Greenup, KY

December 2002 to October 2008

• Hire, onboard, and train call center personnel.

• Coach call center staff through challenging customer service issues.

• Analyze call center data and prepare reports for upper management.

• Evaluate staff effectiveness and performance annually or on an at-need basis.

• Lead team meetings and give presentations to executives.

• Develop monthly, quarterly, and annual call center goals and action plans.

• Prepare work schedules to ensure sufficient coverage.

• Create personnel and supply budgets for approval. Customer Service Represenitive

Kroger - Wheelersburg, OH

August 2000 to November 2002

1. Cashier

2. Check cashing

3. MoneyGram

4. Western Union

5. Bill Pay

6. Answered incoming calls and directed them to the appropriate department. 7. Resolved customer issues and concerns

8. Nightly reports

9. Ensured that all incoming currency was recorded and prepared for next-day deposit. Education

Some College in Human Resource Management

Post /university - Waterbury, CT

March 2021 to March 2025

Some College in Human Services

Post University - Waterbury, CT

March 2021 to March 2025

Skills

• Merchandising

• Employee Evaluation

• Telecommunication

• Interviewing

• Gardening

• Presentation Skills

• Pricing

• Negotiation

• Caregiving

• Recruiting

• Account Management

• Food Preparation

• Store Management Experience

• Process Improvement

• Research

• Budgeting

• Vital Signs

• Home Care

• Management

• Conflict Management

• Computer Networking

• Supervising Experience

• Laundry

• Microsoft Powerpoint

• Sales Management

• Medication Administration

• Payroll

• Meal Preparation

• Purchasing

• Planograms

• Problem Solving

• Quality Assurance

• Logistics

• Communication skills

• Customer service

• Windows

• Databases

• Computer skills

• Customer support

• Typing

• Outbound calling

• English

• Mac OS

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