Kevin Jones

**** ****** ****

Jacksonville, Fl. 32246

904-***-****

ad2jb1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

As a Field Engineer and Technician, I'm adept at supporting hardware, software, and network

systems. I have an extensive knowledge of providing telephony and desk-side user support. I

have an extensive technical communication and media background. Proven ability to resolve

hardware, software issues as first line of support. Resourcefully skilled in analyzing, solving

problems, customer service, reporting skills with an excellent trouble shooting ability. I have

over fifteen plus years' experience working on varied IT disciplines. Also coupled with twelve

plus years working with structured cabling Cat3, Cat5, Fiber and Cat6 cables.

PROFESSIONAL EXPERIENCE

Samsung TWS (RF Field Engineer III) Mar. 2021 – Present

As part of the Network Operations team, I support to multi-functional teams

of Core Networking, RF Engineering, Transport and Technical/Training Support to fulfill multi-technology wireless network deployments and installations across customer markets.

Analyze construction drawings, site surveys, photos, RFDS and other RF information, etc. to determine materials and services needed to construct a site as specified by the customer.

Create/Review the COP specific to the tasks to complete the job

Working with customer Data Bases, including but not limited to SPMS, One Vizion and FUZE to get information and upload document.

Accountable for leading field integration testing efforts of all 4G/5G key features with customers, including test plan development, reviewing test plan with customers, driving cross-functional teams to execution, review of test results, issue identification and analysis and quality proofing until software acceptance is achieved.

Responsible for handling deep technical discussion with team members and leading to right direction.

On-Site Field Support, technical work, installations, testing, and troubleshooting.

Install, Integrate, and commission Samsung equipment to Samsung standards.

Install, Commission, and integrate Cisco CSR routers to manufacturers and Samsung specifications.

Support troubleshooting of all T-1, ATM backbone, microwave backhaul transmission methodology.

Support RMA process tracking and documentation for MMBS equipment.

Responsible for hands on analysis of network performance issues (i.e. air interface, call processing, etc.) and creating solutions to meet network optimization expectations.

Adapt to changes in a dynamic business environment, support management initiatives, and guide other engineers.

Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions and results.

Present ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings.

Work with the Network Engineering and Operations Teams on the cell site’s antenna and RF equipment configuration and database parameters.

Peer training and direction.

Work market (IT Field Specialist) Aug. 2019 - Present

Work Market is a company that provides an online ticket platform and marketplace for businesses to manage freelancers, contractors, and consultants. As a Professional Technician I use Work Market’s dashboard to manage current assignments about 2 to 10 tickets per week. I work with various companies installing pertinent network and telecommunications equipment as needed. AV, Routers, Switches, Servers, Cameras CCTV, VoIP, PC repair & upgrade, Media players, POS, Telephony, UPS, WAPS, extend circuits, RPD for Engineers, troubleshoot devices, rack & stack, and cable drops end to end test plus certify.

Samsung (RF Field Technician) Jan. 2018 – Jun. 2019

As part of the Network Operations team, I provided field support to multi-functional teams

of Core Networking, RF Engineering, Transport and Technical/Training Support to fulfill multi-technology wireless network deployments and installations across customer markets.

Installation of Samsung equipment in Samsung end-customer facility.

Support troubleshooting of all T-1, ATM backbone, microwave back haul transmission methodology. Data Servers, Switches, Routers, Repeaters, Bridges, Gateways, Multiplexers, Transceivers, and Firewalls

Support RMA process tracking and documentation for MMBS equipment.

Inside wiring at local CO and DAS sites (per Samsung requirements and MOP).

Operate and follow standard industry installation, wiring, cabling protocols for cable routing and wall penetrations.

External and internal installation of equipment per standard installation protocols and Samsung guidelines.

Management of all assigned Samsung equipment inventory in the field (includes spare equipment).

New Site Builds (NSB), including all necessary elements; installation, integration, testing, transport, alarm, power, ground

The installation of wire rack, halo and small cell wiring, and related equipment at cellular sites, in Central Office and other Telecom environments.

Green Link Communications (IT Field Engineer) June 2010 – Dec. 2017

Work with various companies installing pertinent network and telecommunications equipment as needed. Routers, switches, servers, cameras, PC, and UPS (Vertical phone system, Cisco 800 modem, Catalyst 2960, 2950, Cisco 2611 and 2811 routers, HP G7 server, Orbit 500, NSA240 Firewall, APC 2000, 3000 smart batteries) etc. Call testing and E911 call testing.

Provide maintenance, technical support and troubleshooting of desktop computers, printers, telephones and other devices to ensure effective use of technology resources.

Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed as well as finding and eliminating malicious applications

Familiarity with Internet/Intranet coding tools and scripting (e.g., PowerShell, Putty, TCP/IP, etc.)

Help Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives

Site administration of move add and changes of telephony equipment as needed. Cisco, Avaya, Toshiba.

Install data and telecommunication cables cat5e, cat6, twisted pair, fiber SC/LC cables, punch down of 66 and 110 blocks.

Sprint/Ericsson (RF Field Engineer I) Sept. 2012 – Nov. 2015

Receive assignments and deploy to cell site locations to install, commission, and integrate Ericsson UMTS & LTE equipment.

Service Assurance work on all radio interface network elements inside CO and DAS and small cell site. Interpret alarm conditions using Ericsson RBS Element Manager on the network to proactively identify and implement repairs and restoration plans ensure minimal service disruption and impact to customer.

Responsible for installing equipment such as DC power systems batteries, rectifiers, inverters, UPS Systems, and associated infrastructure used in telecommunications networks, also the installation of electrical conduit, cable, AC/DC wiring, and related equipment.

Provide Service Delivery work installing new cell site equipment from channel card elements up to complete new cell site installs.

Complete site inspections of various RBS equipment, SP210, 310, Hybrid cables, RRU 25 & 26, DUL’s, XMU and other LTE devices that run on 3G and 4G at cell site using MField Works applications.

Using laptop and specialized software, load software and scripts in order to perform configuration as directed by Remote Integration Center.

Provide support to Remote Integration Center to troubleshoot system upon request or emergency.

Accountable to pick-up OEM equipment from customer or company warehouse location and care for, scan and report on equipment disposition.

Adept in the use of Ericsson RBS Element Manager (EMAS), internet explorer, Ericsson Smart-Laptop testing, and TEMS pocket test phone software, Vortex, Mini Craft and GPS Commander.

Performed Pre-site integration and troubleshoot 6100 series cabinets and rack mounted equipment for integration to determine if cell site is ready to be turned up.

Complete and deliver site completion report within deadline.

Nettech Consultants-Bank of America (Lead Migration Technician) April 2011 – Jan. 2012

Successfully lead technician team in the installation of POS equipment in over 110 plus banks in the state of Florida.

Responsible for managing the inventory of $48,000 worth of equipment every night. Manage the installation of new bank equipment such as, HP G5/G7 servers, HP desktops and laser printers, Magtek check readers, Ingestico smart card terminals, Epson telecheck printers, also a host of other peripherals need for running cashier station.

Responsible for contacting backing center managers arranging installation schedule on daily basis.

Responsible for setting up work schedule and turning in time for technicians for the week.

Responsible for training new technicians.

Skybridge Resources-Pepsico (RF Assembly Technician) Nov. 2010 – Jan. 2011

•Worked in team environment to assist in developing ideas to custom build on site mobile RFI antenna harnesses for various shipping forklifts.

•Assisted in setting up and deconstructing mobile electronic work bench to solder antennas and other electronic devices together.

•Built serial RS232, RG6, and RJ45 connectors and cables to custom lengths.

•Tested various voltage requirements using voltmeter.

•Test antennas and alien router for proper identification of RFI-tags using laptop program.

Tech USA-Bright House Network (VOIP Field Engineer) Feb. 2010 – Nov. 2010

•Work closely with the Business Solutions Sales Team to assist in integration and installation of VoIP systems into 170 schools in Pinellas County.

•Work directly with customer PBX vendors to determine voice solutions for enterprise customers.

•Performed accurate and complete site surveys to complete customer design and insure proper installation of voice solutions.

•Technical installation, of MP124, MP 118, 114 VoIP switches and (ONU) Optical Network Unit, DS0, OC1, and testing of packet/circuit-based voice deployments at Customer premise.

•Interpret site equipment layout and cabling diagrams, punch down cable pairs to 66 ethanol block and trouble shoot any issues that may arise doing number porting.

PM Telco (Avaya Remote Helpdesk) Jan. 2009 – July 2009

•Provide remote backup administrator telephone and desk- side support for end users. Respond to issues and resolve in ticketing system.

•Maintain Intuity G3 switch using Avaya Site Administrator software.

•Administrate AUDIX Message MRG and program IP phones.

•Maintain ACD, PBX, call routing, DID, automatic dialers, call recorders and IVR equipment.

Telovations (VoIP Field Technician) Aug. 2007 - Sept. 2008

•Determine customer’s equipment requirements after the sale is made by conducting site survey of premises.

•Install customer premises equipment such as Cisco 7941, 7960, 7940, Polycom 430, 500, 501, 601, IP Phones, Edgewater Routers and Ethernet Switches to support turn-up of new phone service utilizing such protocols as STP, SS7 protocols.

•Installation, termination, and testing of Integrated Access Devices (IADs) and DSL devices that works with PBX and Key-System vendors Cisco, Adtran, Netopia ect.

•Connect customer’s equipment to the Telovations Real Time network Install, terminate and test Category 5 and 6 distribution components.

•Install customer premise telephony equipment including patch panels, wall and free-standing racks, data and voice jacks as well as both 66 and 110 blocks.

•Troubleshoot LAN/WAN equipment through preventive maintenance and trouble calls.

•Program hardware and Broadsoft Suite features based on customers’ requirements.

IBM - Mercedes Benz (Telecom Helpdesk Support) Feb. 2003 – Jun. 2007

•Provide administrator telephone and desk- side support for over 4,200 end users. Responded to 20 calls per day on average. Track issues and resolve in ticketing system.

•Maintain Intuity G3 switch using Avaya Site Administrator software.

•Administrate AUDIX Message MRG plus maintain and program IP phones.

•Troubleshoot, repair and install Avaya, and Lucent phones in requested locations.

•Maintain Polycom, Picturetell, Tandenberg video conferencing equipment, and LCD projectors.

•Maintain ACD, PBX, call routing, DID, automatic dialers, call recorders and IVR equipment.

•Install and administrate voice and data circuits technologies such as T1, DS3, CDMA and ISDN

•Knowledge of data network design and technologies including OSI Model,

•UTP cabling, network and fiber optic cabling technologies.

EDUCATION

•BFA Motion Picture, Television and Sound Technology, Florida State University

Tallahassee, FL. (1999)

•ASc “Electronic Engineering Technology”. Tallahassee Community College Tallahassee,

FL. (1997)

•Certificate of Completion "Interior Communication Electrical Technician". UNITED STATES

NAVY, Military "A" School. San Diego, CA. (1992)

TRAINING

Certifications: Microsoft Training Associate: Operating System Fundamentals-Certified 2020

Microsoft Training Associate: Networking Fundamentals - Certified 2020

Microsoft Training Associate: Security Fundamentals - Certified 2020

Certificates: CompTia A+, Network +, Security+, MTA OS, MTA Net, MTA Sec, CYSA, CEH. *Continued training towards certifications at New Horizons Computer Learning 2020

TWS University: Field Tech - 4G/5G Bronze Certification (2021)

Construction Manager - 4G/5G Bronze Certification (2021)

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