Nancy Garcia

*** **** * ******

Colton, CA *****

Cell 281-***-****

Professional Experience

General Service Worker II/ Griage Lead/ Logistics Coordinator/ Office Assistant III

(Supervising Office Assistant)/ Health Service Assistant I/ SPOC Rotating Manager/Regional Mobile Manager (Program Coordinator): Department of Public Health/ OES- San Bernardino County 06 /2020- Current

• Plan, organize and manage, through subordinate supervisors, a comprehensive program of Department of public health and the COVID response; direct operations to ensure optimum organizational performance and compliance with federal and state program requirements. Assis in the organization of upcoming and future vaccine programs.

• Assess program needs including assist with the review of operational policies and procedures; assist in establishing operational and performance goals; make recommendations regarding needed changes; ensure implementation of new policies, systems and procedures; provide guidance regarding policies and procedures to subordinate staff as needed.

• Determine staffing requirements, and make recommendations regarding staffing needs and resources; participate in personnel decisions, including review of staff evaluations, disciplinary actions, and promotions; write and sign performance evaluations for those directly supervised. Interview and promote employees for various positions throughout the COVID response.

• Monitor program costs and ensure expenditures stay within budget; make recommendations regarding facilities, equipment and supplies. Track hours for managers and make sure they do not exceed amount of hour permitted due to budget.

• Analyze and interpret comprehensive management and statistical reports; make recommendations regarding actions needed to improve organizational performance.

• Represent the department when interacting with the public and other governmental entities regarding issues related to Department of public health and the emergency response

• Provide guidance to lower level supervisors regarding sensitive or difficult case problems.

• Prepare, or oversee the preparation of, a variety of correspondence and reports.

• Provide vacation and temporary relief as required.

• Run various SPOC (Specimen Point of Collection) locations

• Training for MPOD locations and procedures for Vaccines

• Manage a group of 40 or more employees

• Brief and Debrief staff at the beginning and ending of shift

• Implement ideas and best testing arrangements and availability

• Create incident reports as needed

• Manage end of day reports

• Make sure Nurses have proper training and licenses

• Receive and manage inventory

• Make sure we are requesting the correct amount of COVID-19 Test kits

• Train staff to check in and use Fulgent system

• Assist SPOC Director in daily task

• Create deployments for mobile SPOC Teams

• Preform On-Site Assessments for upcoming testing events

• Create reports for Directors

• Keep track of Mobile Team

• Cover for Managers in several sites

• Drive County car to do Assessments and or Cover for Managers

• Support for HR when needed

• Griage lead, supervise a group up to 10 people

• Greed and assist customers with check in process at SPOC location

• Fill out lab slips for customers

• Sanitize customers

• Check in customers

• Logistics coordinator, create inventory list in and out

• Create daily list & labels for customer list and check in

• Complete and make sure 214 forms are filled out correctly

• Make sure lunches & breaks are recorded correctly in sign in sigh out sheet

• Create GCF order forms for inventory

• Set up and break down of SPOC

• Cover breaks and lunches as needed

• Assist SPOC manager as needed

• Check in walk in customers

• Prepare test kits for Specimen Collectors

Media and Public Relations/ Outreach & Reception:

Department of Child Support San Bernardino County 07 /2019- 6/2020

• Coordinate events for Outreach team

• Oversee the planning and implementation of outreach strategies

• Assist Outreach Manager and Supervisor

• Create reports of customer served in events

• Notate accounts when customers drop off documents

• Providing customers with customer in lobby and over the phone

• Enter in to multiple screens and systems used by the department

• Submit Service/ Supply/Equipment Requisitions for department needs also known as 003

• Assisted Reception when in need of help

• Answering telephone calls and transferring the calls to the relevant person

• Taking telephonic messages and distributing them

• Greeting visitors on arrival

• Providing visitors with refreshments while they wait

• Receiving, sorting and distributing incoming mail

• Preparing outgoing mail

• Faxing

• Photocopying

• Scanning

• Filing

• Typing reports, documents and letters

• Sending emails

• Making travel arrangements by reserving county vehicle

• Assisting with event planning

• Scheduling and arranging meetings and appointments

• Ensuring that office equipment are maintained and serviced

• Run work-related errands

• Keep office area neat and tidy

• Keep track of office supplies and order when supplies run low Controller/HR Manager/Account Manager/ Inside Sales Manager/General Manager/Purchasing/Logistics:

a.d. R & R/ JMD Group (Procarsa & SIMEC)/ My Icebox/ IPS 11 /2016- 06/2018

• Notary Public for the State of Texas

• Notarize new projects for a.d. R&R for subcontractors, contractors, and the city

• Start up on 2 of the 4 companies

• Negotiate prices with customers

• Controller for 4 companies

• Managed Payroll for 3 out of the 4 companies

• Manage Accounts payable & receivables for all companies

• Perform all HR duties for a.d. R&R and JMD Group

• Inside Sales Manager

• Production Manager

• Account Manager

• Managed Quick Books

• Assist Outside Sales Reps and handle their accounts

• Send out reports on customer intake and tons sold

• Send out Report monthly for all steel sold

• Check weekly CRU price from the AMM

• Invoice for all companies as well as receive invoices

• Communicate with Mexico and Los Angeles location for updates on Logistics

• Communicate with Mexico for updates on manufacturing of material

• Travel to meet with customers & new prospects

• Travel to mill to get updates on new materials

• Make adjustments on accounts

• Providing customers with Quotes and Sales Orders

• Enter in to multiple screens and systems used by various companies

• Deal with different areas in each of the 4 companies being managed by me

• Submit Claims for Quality

• Submit Credit/ Debit memos

• Submit Invoices

• Test out new systems for companies

• Request payments from customers

• Send Customers Invoices, MTR’s, and Quality certificates

• Create Invoice corrections

• Train new employees

• Taking in bound calls, e-mails, and Fax

Senior Sales Support: Prolamsa 03/2009- 10/2016

• Taking in bound calls, e-mails, and Fax

• Negotiate prices with customers

• Assist Account Managers and cover for them in their absence

• Assist Outside Sales Reps and handle their accounts

• Send out reports on customer intake and tons sold

• Send out Report monthly for the HSS and MSCI

• Submit Scrap/ Secondary orders

• Check weekly CRU price from the AMM

• Invoice Material from Consignment program

• Communicate with Mexico and Bryan location for updates on Logistics

• Communicate with Mexico and Bryan location for updates on manufacturing of material

• Travel to meet with customers

• Travel to different branches for the company for Trainings for other areas in the company

• Make adjustments on accounts

• Providing customers with Quotes and Sales Orders

• Enter in to multiple screens and systems used by Prolamsa

• Certified A500 & A513

• Deal with different kinds of accounts such as OEM and service centers

• Submit Claims for Quality

• Submit Credit/ Debit memos

• Submit Virtual and Real Returns

• Test out new systems for new location

• Request payments from customers

• Send Customers Invoices

• Request revised Invoices for specifications on material

• Create Invoice corrections

• Train new employees

• SAP training

• Notarize documents when needed

• Notary Public for the State of Texas

• Filing

Receptionist/ Bookkeeping/ Dispatching: DuPar 01/2008- 02/2009

• Taking in bound calls & e-mails

• Dispatching

• Scheduled drives and plotted out routes for Home Depot & GE department

• Notate accounts on changes requested by customers

• On call on weekends, taking calls for changes on accounts

• Bookkeeping for Divers

• Payroll for warehouse employees

• Take applications and submit to HR department

• Request documentation to be able to run background check for new employees

• Multi-tasked controlling multiple phone lines and coordinating office duties as well as scheduling appointments

• Filing

Production Supervisor: NCO/ Crown Staffing 03/2006-10/2008

• Taking in bound calls

• Production Supervisor

• Had 26 Agents under my supervision

• Make adjustments on accounts

• Notate accounts on changes made

• Enter in to multiple screens fishing, to get a onetime resolution

• Certified bilingual

• Create work plan for weekly training

• Coach Agents one on one

• Fill out time cards and sign them for Temp agents

• Interview new applicants for call center

• Certify new agents for Bilingual

• Tec Support

Clerical: “Select” Temp Agency 05/2002-04/2005

• Various front desk and receptionist positions

• Multi-tasked controlling multiple phone lines and coordinating office duties as well as scheduling appointments

• Handled incoming and outgoing mail, incoming faxes, and sorting out for Account managers

Medical Assistant: Dr. Hector Perez 04/2000-12/2002

• Assembled and received orders of medical supplies

• Coordinated appointments and phone calls

• Billed patients and coordinated co pays with insurance companies

• Coded insurance billing and worked with outside companies

• Take patients vitals

• Give shots to both infants and adults

• Run various test such as Hemoglobin A1C, Sugar, Urine, Pregnancy, Cancer for men and women, etc.

• Stock up patient rooms

• Administer medication as requested by Doctor or Nurse Practitioner

• Help Translate between patients and staff

• Helped in billing department

• Helped to cover frond desk

• Assist Doctor and Nurse Practitioner

• Trained new employees

Nurse: Culver West Convalescent Center 04/1998-12/2000

• Worked directly with patients who were mostly elderly

• Prepared and controlled doses of medicine

• Placed and received orders for supplies and controlled general inventory

• Gave shots, took vital signs

• Reported directly to supervising doctors

• Trained new employees

Customer Service/Data Entry: La Marche Molding Company 09/1996-04/1998

• Answered multi-line phone system and assisted customers with product replacement

• Entered orders received via phone and fax

• Systems utilizing MSDOS

• Accounts payable

• Received checks and post them on accounts

• Sent customers balances and statements

• Quality inspection when needed to ensure customer satisfaction

• Filled in receptionist position during breaks and lunch Cashier Supervisor: Ampco System Parking 03/1996-04/1999

• Create work plan for weekly training

• Controlled cashier cash flow and balances

• Completed incident reports

• Worked directly with corporate management to manage employee schedules and compensation

• Worked way up in the company from a valet attendant to supervisor in less than 6 months

• Supervised and trained new employees

Education

Avignon Academy

High School Diploma

AA in nursing

Santa Monica College & Career Development Institute in West Los Angeles Bachelors in International Business & Minor in Criminal Justice University of Houston-Downtown - Houston, TX

August 2012 to May 2018- in process of finishing

Certifications/Licenses

Notary Public State of Texas

January 2016 to January 2020

Notary ID# 130501688

Fire Safety

May 2016 to May 2021

CNA

August 1998 to August 2010

Skills

Quick books, SAP, Office Management, Account Management, Negotiation, Word, Excel, Office Administration, Customer Service, Purchasing, Staffing, Speaks, reads and writes fluent Spanish, Purchasing, Sales, Customer Service, HR, Sales Manager, Accounting, Notary Public, & Steel A500, A513, A53, HSS, and API. Have outstanding organizational skills. Good in planning, have problem solving abilities, presentable, friendly and approachable, good written and spoken skills, have an eye for details, flexible, reliability, able to prioritize tasks, able to work under pressure, computer and Internet skills, numerical skills, meticulous, have knowledge of administrative procedures, and have working experience of office management systems.

Additional Information

Experience in several different industries, created a well-rounded employee with great follow- through. Hard worker that cooperates well with other employees as well as supervisors and the public. Motivated and family-oriented individual. Fluent in Spanish and English

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