Sharon A, Cleeter

**** ** ******* **

Aurora, Indiana 47001

513-***-****

Objective: To work in a part time position that involves communications, customer service and establishing personal relationships with co-workers and the public,

Education: Dillsboro Public School, Dillsboro, Indiana, 1968 graduate

Continued Education and Certifications:

GAP, Incorporated—Training and Development Classes

MS Word, Excel and PowerPoint

Diversity Education

Communication and Management Training

Employment History:

St, Elizabeth Physicians- Vevay, Indiana (November 2022 thru April 20230)

Patient Service Assistant (PSA II)

Worked with: incoming patients, Doctors, Insurance Companies and Pharmacies

Set up patient appointments, collected payments, files with Insurance Companies and end of day banking.

Highpoint Health St. Elizabeth Dearborn (November 2021 thru September 2022)

Meeting all safety precautions for the public as directed by the Center For Disease Control and the Dearborn County Health Department

After Covid-19 restrictions were lifted, the Screener/Transporter position

was assigned to Guest Information Assistance at the Hospital Front Desk,

Dearborn Co, Hospital/Highpoint Health/St, Elizabeth-Dearborn (March 24, 2017 thru

August 24, 2021)

Position: Telecommunications Operator: Position involved taking all incoming

calls, placing outgoing calls, and directing calls to appropriate personnel.

Communicate all emergency calls through Intel-Messaging and Overhead

Paging. Manage all incoming and outgoing mail, while following the HIPPA

Laws and regulations in regards to Patient Privacy.

Ripley Crossing Assisted Living, Milan, Indiana (May 2011 thru October 2016)

Position: Front Desk/Receptionist/Office Assistant. Duties included all

telephone communications and assisting residents, family members and guests.

Assisted the Business Office Manager and the Human Resources Department

including overseeing the Orientation Program for new employees. The position

also involved assisting residents during activities, day to day issues and

transporting as needed.

GAP Incorporated, Erlanger, Kentucky (October1999 thru August 2007

Position: GAP Call Center/Communications Specialist

Duties included providing superior customer service by initiating proactive

communications regarding delivery issues to 3000+ retail outlets (GAP,

Old Navy and Banana Republic). Documented all calls and transactions in

GAP Database, Researched and resolved delivery issues reported from Retail

Outlets. Partnered with Field, District and Regional Managers, Distribution

Centers, Third Party Service Providers and Corporate Planning/Operations

to help support the retail outlets in both foreign and domestic markets.

RHC Construction Company, Aurora, Indiana: (1980 thru 1999) Position: Co-Owner/Office Manager. Duties included all business activities,

Honors and Accomplishments:

GAP Incorporated: ABC Recognition Award-Recognized for a leadership role on the

Logistic Communication Board GAP Incorporated. Received recognition for providing

needed input to the Performance, Planning & Assessment Committee .This was

accomplished by receiving feedback from business partners and retail outlets in

regards to excellent customer service.

Represented GAP Incorporated at the Fresno, California Distribution Center by

training Communication Specialist for the West Coast Operations. This allowed our

Team to provide better coverage and services to our Retail Outlets on the West Coast.

Represented GAP Incorporated Transportation Team on the Northern Kentucky

Diversity Committee.

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