Call Center Service Associate
Resume:
Zamar Davenport
ad2j9q@r.postjobfree.com
Denver, CO 80247
ad2j9q@r.postjobfree.com
EXPERIENCE
Walgreens
Denver, Co — Pharmacy technician
January 2022 - July 2022
Assisted in making prescriptions by selecting suitable pharmaceutical from supply. I did not work directly with the company I was a temporary agent for Iconma staffing. Maintained and refilled up-to-date inventory of medicines, prescriptions and pharmaceutical add-ons. Performed cashiering functions and used basic aseptic techniques. Identified standard dose series and notified medical staff. Packaged, shipped, and inventories prescriptions for Walgreens warehousing.
UC Health
Aurora, Co — Service Associate
October 2021 - January 2022
At this position I was employed at University of Colorado Health Hospital through this temporary agency called Ohm Systems. My responsibilities were to answer calls in a call center setting, and to resolve patient questions independently by asking probing questions to figure out their needs. Most patients called regarding appointment scheduling, some had to be directed to other departments, specialties, while other calls were usually providers calling to contact Doctors in reference to patients. We used multiple systems to resolve customers issues including Microsoft office, Microsoft Excel, and various other software programs. Di printing and scanning for facility.
Kaiser Permanente
Aurora, Co — Service Associate
September 2018 - June 2019
As a service associate I was employed at Kaiser Permanente through this temporary agency. My responsibilities were to answer calls in a call center setting, and to resolve patient questions independently by asking probing questions to figure out their needs. Most patients called regarding appointment scheduling, some had to be directed to other departments, specialties, while other calls were usually providers calling to contact Doctors in reference to patients.
AAA
Denver,CO – Customer Service
September 2015 - June 2018
I answered calls for AAA's call center on Colorado Blvd. and set up service requests for members to receive roadside assistance. I served as the first point of contact providJoing general information to members as well as technicians using google maps, and an internal system called D3 I communicated location information and answered questions with detail. In this position
Modis Staffing
Aurora,CO – Pharmacy Technician
October 2014 - July 2015
Performed general filing duties including sorting amd filing materials,
and correspondence of records for business transcripts. Organization of
business forms other materials according to an alphanumeric, date,
subject, and color coded system. Created and processed prescription
orders assisted in handling incoming calls in a call center environment
for Kaiser Permanente mail order pharmacy
Fleet Cars
Denver CO— Admistrative Assistant
March 2014- June 2015
I worked for various employers starting with a company called Fleet Cars which is a a carrier in the car hauling industry where my responsibilities included answering calls and directing them to the correct department for resolution. I answered calls to the from drivers and closed jobs for them by documenting the truck number and enter the truck ID which contains the amount of vehicles on the w/o. I also, put together E-mails responding to our customers which are the drivers who transport the vehicles to the dealership. As a part of my job I also, looked up and located for the dealerships that we delivered to.
My second opportunity was as Administration in a warehouse role. My job consisted of me boxing and transporting records for Mercy Housing. Once we filed the paperwork and reorganized the shelves. We then labeled the boxes and transported them to the warehouse from the office.
EDUCATION
Great Basin High School, Clearfield Ut—
October 1999 - December 2001
Refrences
Freda whitley — 303-***-****
SKILLS
Has created Sales and implemented sales systems in roadside and insurance for Goodsam Enterprise.
Expert in Logistics.
Time Management.
Exceptional Customer serv.
Has met and exceeded sales goals.
AWARDS
Was top tier salesman for insurance sales 3 months for Good Sam Enterprise.
Received an award for best customer service for going above and beyond for my customers.
Graduated top of my class as an honor student.
LANGUAGES
English.
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