Erica Neely

Kansas City, MO *****

ad2j9o@r.postjobfree.com

+1-816-***-****

Skilled and knowledgeable customer service Collector with proven success in bringing accounts current. Offer a caring approach in dealing with customers while using persuasive communication and negotiation skills to overcome objections and develop solutions. Expert Mircosoft user. Efficient customer service equipped with the necessary abilities and experience to successfully pursue collections. Proficient in investigating accounts, reviewing statements, and locating delinquent customers. Handle difficult situations with a calm, analytical approach. Talented customer service skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Willing to relocate: Anywhere

Work Experience

Sales Associate

Asurion - Kansas City, MO

April 2022 to November 2022

• Sales representative

• Assisted an average of [120] customers per day

• Sales to get the product we were selling

• Communicated with customers over the phone

Collections Specialist

Alliance data - Lenexa, KS

June 2020 to October 2021

· Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options.

· Prevented returns to delinquency through strong follow-up strategies for different types of accounts.

· Maintained balances within optimal credit levels and coordinated approval for excess balances.

· Made long-lasting impact on issues impacting recurrent account delinquency by giving management regular feedback on front-line collections trends.

· Received payments and post amounts paid to customer accounts.

· Helped customers get back on top of payment demands by setting up accommodating plans.

· Convinced customers to make immediate payments using persuasive techniques and in-depth knowledge of [Type] rules.

Senior Customer Service Representative

Centrinex - Lenexa, KS

November 2018 to August 2019

· Communicated best practices to team members, continuously helping to optimize standard operating procedures for responses to different concerns.

· Guided customers through advanced concerns and reduced future call burden with first-call resolutions.

· Took on challenging calls from less experienced customer service team members.

· De-escalated conflicts using calm and professional approaches combined with advanced procedural knowledge.

· Defined problems and draw valid conclusions to build effective solutions for customers and staff.

· Handled escalated customer issues on behalf of customer service team members.

· Prevented future errors by logging calls in with complete documentation of employee actions. Senior Customer Service Representative

The Results company - Raytown, MO

February 2017 to November 2018

· Created and maintained appointment schedules for service providers with balanced approach.

· Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.

· Communicated best practices to team members, continuously helping to optimize standard operating procedures for responses to different concerns.

· Supported strategies to continuously improve customer service by documenting inquiry resolutions in case management system.

· Trained junior employees in customer service practices and performance strategies. Education

High school diploma

Don Bosco high school - Kansas City, MO

May 2009

Skills

• Microsoft Word

• Negotiation

• Software troubleshooting

• Communication skills

• Organizational skills

• Customer service

• Accounts receivable

• Cold calling

• Time management

• Microsoft Excel

• Microsoft Office

• Leadership

• Sales

• Microsoft Windows

• Technical Support

• Computer Networking

• Troubleshooting

• Operating Systems

• Computer skills

• Typing

• Jira

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