Billie-Jeanne Harris

*** ****** **.

Barberton, OH 44203

770-***-****

ad2j9l@r.postjobfree.com

PROFILE

Multiple years of Administrative Assistant and Team Leadership supporting various levels of executive roles, with a proven record of accomplishments in the areas of customer satisfaction, creative complaint resolution, training of staff, international travel arrangements, calendaring, and general office operations/management. I effectively handle sensitive and confidential information according to all organization & governmental standards and rules. I have strong organizational abilities combined with excellent interpersonal, communication, and leadership skills. I have extensive experience supporting and working with a large team and multiple levels of management. My experience has afforded me the ability to build and maintain successful relationships with individuals at all levels. I am a skilled compassionate assistant with an excellent ability to adapt to changes in a fast-paced environment, manage competing demands and deal with frequent changes or unexpected events, while maintaining day-to-day responsibilities. ACCOMPLISHMENTS

•Created training manual and tools for all employees and new hires

•Created new flow to improve management and auditing vendor file creation and auditing

•Instituted a supply redistribution program and process to donate unused supplies to local elementary school

•Created a system to train and test employees. Improve survey ratings of governing body by 32%

•Developed a peer accountability method for team

•Initiated a "You've Been Caught" fake ticketing program for HIPAA violations, for management to show employees what their potential fine(s) would be increasing HIPAA compliance KEY SKILLS

•Arrange domestic and international travel arrangements

•Effectively, manage multiple schedules and calendars

•Accurately run and distribute reports, with necessary creation of charts and graphs

•Management of corporate procurement card including reconciliations

•Effective support of multiple managers

•Expense management according to company guidelines

•Negotiate and plan events with offsite vendors, hotels and caterers

•Compile, transcribe and distribute minutes of meetings

•MS Office

•Type 70 WPM

•Professional presentations

•Exercise discretion and confidentiality

•Maintaining a patient database for charitable gift distribution

•Detail oriented and very organized

Customer Service/Problem Solving

•Maintain excellent cross-departmental relationships to expedite workflow of reports to prevent slowdown of product production

•Defuse irate customer situations and assist patient/customers until they have a satisfactory result

•Process and qualify new vendors requests, ensuring proper documentation requirements are met and maintained internally and externally for audit requirements

•Implement supply-ordering system and organized supply room to consolidate unused supplies throughout department and reduce supply costs by 25%

•Create policies and procedures for incoming team members Billie-Jeanne Harris

361 George St., Barberton, OH 44203 • 770-***-**** • ad2j9l@r.postjobfree.com EMPLOYMENT HISTORY

Veterans Health Administration, 7/2021 – 10/2023

ADVANCED MEDICAL SUPPORT ASSISTANT

Answer all incoming calls and properly handle the request. Schedule patients for appointments, check patients in for appointments, screen patients for covid at entrance, Provide back up support for other outpatient clinics in the area. Cancel clinic appointments and reschedule patients. Act as a float for all AMSA positions for call outs and absences.

Georgia Department of Transportation, 6/2018 – 6/2021, Atlanta, GA ADMINISTRATIVE ASSISTANT

Answer and direct all incoming calls. Schedule work crews according to need and urgency. Maintain proprietary software system (Information Management System) of complaints and concerns from the public. Provide back up support for the District Engineer and the Assistant District Engineer. Provide accurate information regarding DOT projects and direct constituents to the proper department. Retrieve all outside inquiries via the “Remedy” system and process them to the correct area/person for attention. Maintain calendars for all meeting spaces and rooms. Atlanta Vanguard Medical Associates, 03/2017 – 6/2018, Smyrna, GA FRONT OFFICE ASSISTANT

Provide excellent customer service in person and on the phone. Pay close attention to detail for errors in the template. Distribute mail. Answer all incoming calls and either schedule appointments or direct them appropriately. Counsel patients on outstanding balances create care estimates & set up payment plans. Assist patients’ questions and concerns acting as the first line of resolution for the team.

Piedmont Physicians Group/Piedmont Healthcare Systems, 01/2014 – 06/2016, Atlanta, GA SR. PATIENT CONTACT CENTER REPRESENTATIVE/TEAM LEAD Led and coached a staff of 25 permanent and temporary scheduling representatives. Trained new & existing staff on updates, changes & standard operating procedures for the Patient Contact Center for patient scheduling and template management. Performed quality checks on staff calls. Acted as first line of resolution for patient complaints with escalation when necessary. Instituted peer checking system as new physicians and primary care locations were added to the call center scheduling duties. Monitored time and attendance for team. Found and executed new ways to engage team including team building and recognition programs. FRONT OFFICE ASSISTANT Maintained several physicians schedule in the Rheumatology group. Provided excellent customer service in person and on the phone. Paid close attention to detail for errors in the template. Distributed mail. Answer all incoming calls and either scheduled or directed them appropriately.

Georgia Cancer Center of Excellence/Grady Health Systems, 12/2011-01/2014, Atlanta, GA SECRETARY 2

Provided administrative support for Executive Director. Conducted education classes for employees regarding JCAHO & HIPAA policies, standards & penalties. Coordinated training classes, reserved rooms and ordered food when appropriate. Performed monthly JCAHO rounding. Maintained environment of areas, reporting problems & repairs to appropriate departments. Prepared monthly goals reports & created PowerPoint slides to inform employees of progress to reaching annual & monthly goals. Processed Emory Resident Physicians monthly payroll & submit to payroll department for payment from the Emory payroll department. Updated department policies and procedures to posted to intranet. Provided back up assistance to others in the department as needed. Performed internet research for cancer statistics to include in presentations for the Director.

Billie-Jeanne Harris

361 George St., Barberton, OH 44203 • 770-***-**** • ad2j9l@r.postjobfree.com ADDITIONAL SKILLS

•Professional presentations

•Assist in annual team performance evaluation preparation

•Detail oriented and very organized

•Conduct research, compile data and prepare reports for consideration by executives

•Exercise proper judgment in Executives absence

•Quality customer service for internal & external customers

•New hire and Joint Commission trainer

•Management of gifts and donations/budgets from benefactors •Training EDUCATION

Perimeter College – General Studies, Continuing education and professional development Ohio University – General studies

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