Customer Service Human Resources

Shannon Hartman

Romulus, MI

************@*****.***

+1-248-***-****

Work Experience

Assistant Manager

Dollar Tree - Detroit, MI

April 2023 to Present

Cash handling, customer service, human resources, training, vault proofing, paperwork HR Generalist/Manager

Newberry Medical Staffing LLC - Detroit, MI

January 2010 to April 2023

• Strategic and Succession Planning

• Improving, Investigating, and monitoring employee productivity.

• Coaching and Mentoring

• Structuring compensation and benefit packages, while maintaining a competitive base.

• Labor Relations

• Profit and Loss

• Employee Evaluations

• Employee Relations

• Interviewing, recruiting, and hiring of qualified job applicants.

• Improving relations between staff and employers, while providing training/development opportunities.

• Evaluating staffing needs, recruiting, and retention.

• Maintains compliance with federal, state, and local employment laws and regulations.

• Promote diversity and inclusion.

• Engaging with heads of department for day-to-day operations.

• LEAN

Manager

Kfc - Westland, MI

January 1990 to January 1999

All aspects of managerial operations, HR, report processing, customer service, food preparation, banking Education

Master's degree in Human Resources

Central Michigan University - Mount Pleasant, MI

September 2017 to December 2019

Bachelor's degree in Business Management

Eastern Michigan University - Ypsilanti, MI

January 1999 to August 2017

Skills

• Excellent interpersonal skills.

• Problem-solving skills.

• Analytical skills.

• Meticulous attention to detail.

• Highly organized.

• Proactive nature.

• Leadership

• Supervising experience

• Customer service

Contact this candidate