Mary E. Samuels

**** ********* *****

Virginia Beach, VA 23452

757-***-****

ad2j8o@r.postjobfree.com

Professional Experience

August 2020 to January 2021

Customer Service Representative/Claims

Faneuil/Aerotek- Hampton, VA

Duties: Assisted claimants via phone queue in completing applications for unemployment benefits with Virginia Employment Commission January 2019 – June 2020

Concierge Harbor's Edge Retirement Community- Norfolk, VA Duties: Maintained Front Desk, Answered phones, assisted residents as needed

July 2016 - January 2019

Insurance Specialist /Operator Virginia Oncology Associates Duties: Researched patient’s accounts to offer payment solutions; processed payments, routed calls to appropriate providers and locations April 2014 - August 2015

Account Specialist I Avalon Bay

Duties: internal recovery, placed outbound calls to delinquent residents to secure payments; via call queue answered current and prior residents’ billing concerns; processed payments,assisted internal partners from leasing offices

August 2012-April 2014

Financial Services Representative ABNB FCU

Duties: via call queue answered member concerns regarding banking accounts; up sold products and services

January 2011-January 2013

Food Service First Baptist Church Southhill

Duties: Prepared and served food for banquets, receptions, luncheons and church ministries, shopped for food and supplies January 2009-July 2012

Member Services Representative Amerigroup Community Care Duties: via call queue answered member and provider concerns regarding medical, dental and vision benefits

January 2006-December 2008

Customer Satisfaction Bank of America

Duties: via call queue answered customer’s credit card billing concerns; recommended and up sold products and services January 2005 – January 2006

Cox Communications Chesapeake, VA

Quality Control Supervisor

Duties: assisted team in time management; monitored and tracked production and quality results; delivered performance evaluations; submitted payroll via Kronos for Operations department ; attended biweekly management staff meetings

Education

January 2005 –May 2007 Strayer University Chesapeake, VA Business Management/Human Resources

Certifications

January 2014 – State of Virginia Health Insurance License

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