Customer Service Dispatch Coordinator
Resume:
JOHN V. ZELLER
PHOENIX, AZ ****9
ad2j8d@r.postjobfree.com
SUMMARY
Experienced Dispatch Coordinator working in the Transportation Industry. Skilled in Logistics Operations, Field Management, Customer Service, Dispatch Scheduling, Inspection Reporting, Microsoft Office programs (Excel, Outlook, Word, Access) Leadership, Regulatory Compliance, Organizational Change Management and Future State Business Changes. Extensive knowledge specializing in Genesis and LTL Tracking Systems, Warehouse Tracking and Inventory Auditing. Gather and interpret data from various systems for audit compliance.
HIGHLIGHTS
Expert in customer relations
Complex problem solving
Strong communication skills
Knowledgeable in Microsoft Office products.
Basic knowledge of Map Translation
EXPERIENCE
Dispatch coordinator
Ruan Transportation
June 2022 – Present
Work on multiple complex projects, keeping on schedule for all deliverables for Internal as well as external customers stretching over multiple States
Performs a wide variety of data retrieval using appropriate tools. Prepare any needed reports of findings and recommendations.
Dispatch Coordinator
McLane Food Services
Dec 2019 – June 2022
Work on multiple complex projects, keeping on schedule for all deliverables for Internal as well External Customers stretching over multiple States.
Performs a wide variety of data retrieval using appropriate tools. Prepare any needed reports of findings and recommendations.
Prepare daily manifests and records for Driver Inspection Reports.
Cultivate strong working relationships with internal customers including the Regional Managers, Warehouse Operations, Delivery Specialists, Customer Service, Inventory Control, Safety Directors, and other departments in need of assistance.
Formulate necessary analysis and recommendations to assist internal customers in creating positive advances in their department combined with a good understanding of business functions, systems and industry requirements.
Ability to identify and remove performance barriers and concerns for continuous improvement through problem solving analysis.
Outstanding managing and multi-tasking skills.
Ability to work under pressure and meet deadlines.
Excellent communication, both verbal and written
Excellent capability to learn and adapt well to new technologies quickly and collaborate to teach others.
Mentored new Coordinators in optimizing performance and providing informal leadership, coaching, training and motivation to ensure individual and team performance in meeting team goals and targets while enhancing team building skills.
Gather and write needed Business Documentation.
Communications Training Officer/Back-up Lead Dispatcher
American Medical Response
May 2015 – Oct 2019
Responsible for completing Training Documentation, Policy and Procedure updates, Real Time Call Audits, Data Analysis, Training recommendations and possible Corrective Action Reporting.
Work closely with Management, Supervisors and Team Leads to review and organize Coaching Interventions, Evaluations and validate that any needed Quality Assurance Standards are followed. Resolve issues and exception work by analyzing and data reporting.
Responsible for specific data collection and quality assurance.
EDUCATION
Glendale Community College
CPR Certificate – Up To Date
Fire Management
ASU
Business Management
Multiple Certificates in Fire and Emergency Response.
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