Rona Kesiya Maraon

Mandaue City, Cebu Philippines 6000 Cebu City, Philippine

+639*********

ad2j8c@r.postjobfree.com

Good day!

I would like to express my interest in your post.

I have worked in the call center industry for almost 9 years, with personal/ executive assistant experience. Having exposure as a trainer and a team leader for 5 years, I also have experience handling a team and skills in coaching.

I am very keen on details, proactive, and a good team player. We used Asana, Zoho, Trello, Slack, Olark and other CRMs for our tasks. Hope to hear from you soon!

Education

Southern Leyte State University

Bachelor in Special Education –Graduated (Licensed) Cebu Institute of Technology University

Masters in Clinical Psychology - On going

Work Experience

Customer Service Specialist

Telstra

September 2014 - January 2016

I was part of the retentions team, handling cases for our clients. These cases are accounting issues and bad customer service experience.

Chat and Email Specialist/ Onboarding Trainer

HelloTech - Cebu City September

2016 to April 2021

The company provides services like mounting TVs, and assistance with computer and internet troubleshooting.

I was part of the customer service team, handling chats, emails, and calls. We also have a logistics team, which works together with us.

Having experienced being a trainer and a team leader in a BPO setup so I too have the experience and skills in coaching.

Personal Assistant

GetSetUp

May 2021 to September 2022

I handle Administrative Tasks for the Client. The company provides 1-hour lessons for seniors, and I was part of the team that organize the process. From setting up zoom meetings, to making sure the lesson runs smoothly.

General Virtual Assistant

Private Client

April 2021 to March 2023

The company owns rental properties, from Airbnb to Booking. Part of my tasks was to manage the extranet accounts, which are the overall back end of Airbnb and Booking. I answer inquiries on the site and check if the details are synched with our own tool which is ASANA. Hobbies and Interests

Painting

Film Photography

Reading and Travelling

Professional Skills

IEP Planning for children with Special Needs

Art Therapy

Minimal Speech and Physical Therapy

MS OFFICE proficient

Adobe photo shop

Photo editing and photo retouch

Data Entry

Experience on using customer service apps like:

Zoho

IFS(KEAP)

Ring Central (RC)

Zendesk

Asana

Olark

Slack

Contact this candidate