General Manager Krispy Kreme
Resume:
Bailey Griffin
Cape Girardeau, MO *****
**********@*****.***
#readytowork
Work Experience
Co General Manager
Krispy Kreme - Cape Girardeau, MO
April 2023 to Present
As the Co-General Manager at Krispy Kreme, I am a dedicated leader overseeing daily operations, team management, and strategic initiatives to drive exceptional customer experiences and business growth. Collaborating with the management team, I play a pivotal role in ensuring operational excellence, fostering a positive work culture, and maximizing profitability. Key Responsibilities:
• Provide strong leadership to a diverse team of [number] employees, offering training, coaching, and performance feedback to optimize individual and team performance.
• Directly supervise store operations, including staffing, scheduling, and employee development, to ensure efficient service and optimal productivity.
• Implement effective sales strategies, resulting in consistent revenue growth and achievement of financial targets.
• Maintain a sharp focus on compliance with company standards, safety regulations, and health protocols, ensuring a safe and hygienic environment for both staff and customers.
• Lead marketing initiatives, including fundraisers, promotions, and community engagement, to enhance brand visibility and customer engagement.
• Utilize data analysis to identify trends, make informed decisions, and implement process improvements to drive operational excellence.
• Cultivate strong relationships with customers, addressing inquiries and feedback promptly and professionally to ensure an exceptional customer experience.
• Collaborate closely with the co-management team to develop and execute strategic plans, enhance customer satisfaction, and achieve business objectives.
• Foster a positive work culture that values teamwork, professionalism, and a commitment to delivering exceptional products and service.
My role as the Co-General Manager at Krispy Kreme exemplifies my ability to lead, strategize, and execute in a dynamic and customer-centric environment. Through effective team management, strategic planning, and a commitment to operational excellence, I consistently contribute to the growth and success of the store.
Freelance Graphic Designer
Fiverr - Cape Girardeau, MO
January 2023 to Present
As a versatile and innovative Freelance Graphic Designer, I provide creative design solutions that meet the unique visual communication needs of diverse clients. Through a combination of artistic flair, technical proficiency, and effective collaboration, I create impactful designs that resonate and captivate target audiences.
Key Responsibilities:
• Collaborate closely with clients to understand their design objectives, branding guidelines, and project requirements, ensuring alignment with their vision and goals.
• Conceptualize and develop a wide range of visual assets, including logos, branding materials, marketing collateral, social media graphics, and website layouts.
• Translate conceptual ideas into visually appealing designs, employing a keen understanding of color theory, typography, and layout principles.
• Utilize industry-standard design software (such as Adobe Creative Suite) to create and edit graphics, illustrations, and multimedia elements.
• Manage project timelines and deliverables, maintaining clear communication with clients to provide updates, gather feedback, and ensure timely project completion.
• Incorporate client feedback and revisions, adapting designs to meet evolving needs while maintaining high-quality standards.
• Stay current with design trends, tools, and techniques, continuously enhancing my skills to deliver cutting-edge and effective design solutions.
• Manage administrative tasks, including invoicing, contract negotiations, and client communications, to maintain a smooth and professional freelance operation.
• Develop and maintain a strong portfolio showcasing a diverse range of design projects and styles. Assistant Manager
Dairy Queen - Cape Girardeau, MO
May 2022 to June 2023
As an Assistant Manager at Dairy Queen, I played a vital role in supporting daily operations, ensuring exceptional customer service, and fostering a collaborative team environment. With a focus on efficiency, quality, and team development, I contributed to the overall success and growth of the establishment. Key Responsibilities:
• Assisted the General Manager in overseeing day-to-day operations, including staff scheduling, training, and performance management.
• Led and motivated a team of 10+ employees, fostering a positive work culture and ensuring a high level of customer satisfaction.
• Supervised food preparation, presentation, and quality control to ensure adherence to Dairy Queen's standards and procedures.
• Managed inventory levels, monitored stock rotation, and coordinated with suppliers to maintain optimal inventory levels and minimize waste.
• Played a key role in achieving and exceeding sales targets through effective upselling, promotions, and customer engagement strategies.
• Supported the implementation of marketing initiatives, including in-store promotions and social media campaigns, to drive foot traffic and increase revenue.
• Enforced health and safety regulations, ensuring a clean and safe environment for both employees and customers.
• Utilized point-of-sale systems for order processing, cash handling, and reporting, ensuring accurate financial transactions.
• Assisted in budget management and cost control efforts, contributing to the store's profitability.
• Provided exceptional customer service by promptly addressing customer inquiries, resolving issues, and ensuring a positive dining experience.
General Manager (GM)
Dairy Queen - Jackson, MO
August 2022 to November 2022
As the General Manager at Dairy Queen, I assumed full responsibility for overseeing all aspects of store operations, driving exceptional customer service, and fostering a high-performing team environment. Through strategic leadership and a commitment to operational excellence, I played a pivotal role in ensuring a seamless and enjoyable dining experience for patrons. Key Responsibilities:
• Managed day-to-day store operations, including staffing, scheduling, inventory management, and employee development, to ensure efficient service and optimal productivity.
• Led and motivated a team of 15 employees, providing training, coaching, and performance feedback to enhance individual and team performance.
• Developed and executed sales strategies and promotional initiatives, resulting in consistent revenue growth and achievement of financial targets.
• Ensured compliance with company standards, health regulations, and safety protocols, maintaining a clean and safe environment for staff and customers.
• Spearheaded marketing campaigns, community engagement events, and social media initiatives to enhance brand visibility and customer engagement.
• Utilized data analysis to monitor trends, identify opportunities for improvement, and make informed decisions to optimize store performance.
• Provided exceptional customer service, addressing inquiries, concerns, and feedback promptly and professionally to ensure a positive customer experience.
• Managed budgeting, cost control, and financial reporting, contributing to the store's profitability and overall financial health.
• Created and maintained a positive work culture that emphasized teamwork, professionalism, and a dedication to delivering outstanding products and service. Sales Associate
Aqua Otter Water Solutions - Cape Girardeau, MO
November 2021 to February 2022
As a dedicated Sales Representative at Aqua Otter Water Solutions, I played a pivotal role in driving sales growth and expanding the customer base for innovative water treatment solutions. Through strategic outreach, effective communication, and relationship-building, I contributed to the success and reputation of the company.
Key Responsibilities:
• Conducted comprehensive market research to identify potential clients and target industries, developing tailored sales strategies to maximize revenue and market share.
• Proactively reached out to leads, prospects, and existing clients through cold calling, email campaigns, and networking events to promote Aqua Otter's water treatment solutions.
• Presented and demonstrated the benefits and features of products to potential clients, addressing their needs and concerns while showcasing the value proposition.
• Developed and maintained strong relationships with clients, understanding their specific requirements and customizing solutions to meet their individual water treatment needs.
• Collaborated closely with the technical team to ensure accurate product information and specifications were communicated to clients, enhancing overall customer satisfaction.
• Prepared and delivered persuasive sales presentations, negotiating contracts and terms to secure new business opportunities and close deals.
• Managed a dynamic sales pipeline, tracking leads, opportunities, and interactions in a CRM system to facilitate efficient follow-ups and timely communication.
• Provided post-sales support, addressing client inquiries, troubleshooting any issues, and ensuring their ongoing satisfaction with Aqua Otter's products and services. General Manager
Dominos Pizza - Franklin, VA
February 2018 to November 2021
As the General Manager at Domino's, I led all aspects of daily operations, strategic planning, and team management to ensure exceptional customer experiences and consistent business growth. Through dynamic leadership and a commitment to excellence, I played a pivotal role in driving operational efficiency, fostering a positive work culture, and maximizing profitability. Key Responsibilities:
• Oversaw store operations, including staffing, scheduling, and employee development, to ensure seamless service and optimal productivity.
• Managed a team of 20+ employees, providing coaching, training, and performance feedback to cultivate a high-performing workforce.
• Developed and implemented effective sales strategies, leading to a 5% increase in monthly revenue during my tenure.
• Ensured compliance with company standards and health regulations, maintaining a safe and hygienic environment for both employees and customers.
• Streamlined inventory management processes, reducing waste and minimizing costs while consistently meeting demand.
• Spearheaded marketing initiatives, including promotions and special offers, to enhance customer engagement and loyalty.
• Utilized data analysis to identify trends, opportunities, and areas for improvement, resulting in enhanced operational efficiency and customer satisfaction.
• Cultivated strong relationships with local community partners to foster brand visibility and support community initiatives.
• Collaborated with regional management to achieve company goals, consistently exceeding performance benchmarks and expectations.
Dietary Aide
Southampton Memorial Hospital - Franklin, VA
August 2019 to May 2020
As a dedicated Dietary Aide, I played an integral role in providing essential support within the dietary department of United Healthcare. With a strong commitment to ensuring the well-being of residents and promoting a positive dining experience, I contributed to the overall nutritional care and satisfaction of individuals under our care.
Crew Member
Wendys - Franklin, VA
July 2017 to August 2019
As a dedicated Crew Member at Wendy's, I contributed to the efficient and smooth operation of the restaurant, delivering excellent customer service and maintaining a high standard of food quality. With a focus on teamwork and attention to detail, I played an essential role in providing a positive dining experience for customers.
Key Responsibilities:
• Took customer orders, operated the cash register, and processed transactions accurately and efficiently.
• Prepared food items according to Wendy's standards, ensuring proper portioning, cooking, and assembly.
• Collaborated with team members to maintain a clean and organized kitchen and dining area, including cleaning equipment, surfaces, and utensils.
• Participated in opening and closing duties, ensuring a smooth start and finish to each shift.
• Supported kitchen operations by restocking ingredients, monitoring inventory levels, and rotating stock to minimize waste.
• Engaged with customers in a friendly and professional manner, addressing their inquiries, taking feedback, and ensuring a positive dining experience.
• Followed food safety guidelines and maintained strict hygiene practices to ensure the health and safety of both customers and staff.
• Adapted quickly to fast-paced and high-pressure situations, consistently meeting service and quality standards.
Cashier
Dairy Queen - Courtland, VA
September 2015 to July 2017
As a dedicated Cashier at Dairy Queen, I played a crucial role in delivering exceptional customer service and contributing to the overall efficiency of the restaurant. With a focus on accuracy, professionalism, and a friendly demeanor, I ensured a positive and seamless experience for every customer. Key Responsibilities:
• Processed customer transactions accurately and efficiently using the point-of-sale system, handling cash, credit cards, and other payment methods.
• Greeted customers warmly, provided information about menu items, and assisted in making recommendations to enhance their dining experience.
• Managed customer inquiries, addressed concerns, and resolved issues in a courteous and timely manner.
• Maintained a clean and organized cashier station, including stocking supplies, cleaning equipment, and restocking condiments.
• Demonstrated strong communication skills and the ability to multitask effectively, especially during peak hours.
• Operated and balanced cash registers at the beginning and end of each shift, reconciling sales and ensuring accurate accounting.
• Followed food safety and hygiene standards, adhering to sanitation guidelines to maintain a safe and clean dining environment.
Education
High school or equivalent
Southampton High School - Franklin, VA
August 2011 to July 2015
Skills
• Cash Handling
• Dietary Aide Experience
• Assistant Manager Experience
• Inventory Control
• Food Safety
• Food Preparation
• Retail Sales
• Labor Cost Analysis
• Kitchen Experience
• Profit & Loss
• Kitchen Management Experience
• Restaurant Management
• Sales
• POS
• Management
• Merchandising
• Leadership
• Store Management Experience
• Team Management
Additional Information
I am Microsoft office certified.
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