Roselia Rodriguez

Salem, OR *****

ad2j87@r.postjobfree.com

+1-503-***-****

Willing to relocate to: Salem, OR - Keizer, OR - Wilsonville, OR, Woodburn, OR -Newberg, OR -Albany, OR, Corvallis, OR,

Authorized to work in the US for any employer.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Administrator

A Golden Hand Home Care Services Inc. - Salem, OR

July 2023 to Present

I am responsible for supervision and management of staff including, Interview prospective candidates and hiring. Assigning, evaluating, and taking disciplinary actions. I direct, supervise and evaluate caregiving and office personnel and coordinate services of all team members of the multi-teamed site(s). Perform routine visits to patient homes or institutional setting and/or participate in on-call schedule, cover shifts as needed. Overseeing the daily operations, running audits, ensuring that the agency is in compliance with the OHA and maintain updated records of business activity by ensuring compliance with legal regulations and guidelines. Provide additional support to employees as needed (e.g., answer phones, take messages). Write letters, faxes, emails etc. Answer incoming calls, emails and texts specifically directed towards leadership i.e., employment verification Act as the point of contact for internal/external clients as well as internal staff members.

Volunteer

Be my eyes - Remote

July 2020 to Present

Provide visual assistance to visually impaired individuals that are a part of the Be my eyes community. Take calls at random, provide verbal information about surroundings and immediate concern. Medical Assistant

Small town pediatrics - Silverton, OR

November 2022 to August 2023

Interview patients and document basic medical history Organize and scheduled appointments.

Updated and filed medical records and insurance reports. Arrange hospital admissions and laboratory services. Checked with patients and typed up patient's charts. Assisted during medical examinations/procedures.

Produced and distribute correspondence memos, letters, faxes and forms. Prepare and clean treatment rooms and medical instruments.

Reviewed Patients immunization records in preparation for WCC examination's, prepared forms for provider signature's,

Medical Assistant

Falls Canyon Surgical - Silverton, OR

June 2022 to November 2022

Interview patients and document basic medical history Organize and schedule appointments

Update and file medical records and insurance reports Arrange hospital admissions and laboratory services Check with patients and type up patients charts

Assist during medical examinations/procedures

Produce and distribute correspondence memos, letters, faxes and forms Prepare and clean treatment rooms and medical instruments. Medical Records Technician

Allymar Health Solutions - Salem, OR

March 2022 to May 2022

• The individual will be responsible for traveling to/from Provider Office locations and performing document sorting, preparation, scanning, downloading, and uploading.

• They will work from a provided list to retrieve the records (either physical scanning or digital downloading from EMR system) on a daily basis and upload the digitized records through a secure upload portal.

Spanish Medical Interpreter

CulturaLink - Salem, OR

January 2022 to March 2022

• VRI (Video Remote Interpreting), OSI (Onsite Interpreting), OPI (Over the Phone Interpreting)

• Provide foreign language interpreting to enable understanding and successful communication between individuals with limited English proficiency (LEP) and providers and staff.

• Provide sight translation of English or other language documents as required.

• Adheres to interpreter standards of practice and code of ethics.

• Provide education to individuals and provider/staff on culturally specific values, beliefs, and practices that are relevant to the encounter.

• Relay concepts and ideas between languages.

• Thoroughly understand the subject matter to effectively convert source language to target language.

• Remain sensitive to the cultures associated with the languages of expertise. Remote National Certified Medical Assistant

Mohammad Rezvani M.D. - Culver City, CA

April 2021 to January 2022

Answer phones and scheduled appointments

Verify insurance eligibility and benefits prior to visit. Submit prior authorizations to insurance companies for medications, durable medical equipment, as well referrals for services with outside providers and/or specialist. Scheduled follow up appointments. Reached out to managed health care provider to switch providers per patient request. Checked patients in/out virtually.

Medical Assistant/Administrative Assistant

ADVANCED FOOT CLINIC - Salem, OR

December 2019 to April 2021

• Schedule new patient referrals received from primary care providers.

• Verify insurance benefits

• Check in patient collect money for co-pay

• Scan medical records

• Answer multiple phone line

• Interpret as needed

• Verify appointment for following day

Caregiver

ComForCare - Salem, OR

September 2019 to December 2019

Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating. Following a prescribed healthcare plan, which may include assisting with exercise and administering medication. Ensuring the client's home is organized according to their needs and that safety measures are in place. You may also be expected to assist with some light housework. Providing emotional support and encouragement to perform necessary tasks. Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair. Transporting or escorting the client to medical and other appointments. Monitoring and reporting changes in health,behavior, and needs.

Advanced Medical Support Assistant Mental Health

Veterans Health Administration - Salem, OR

June 2017 to September 2019

Performed various administrative functions in the Medicine, Patient Care Services, Behavioral Health, Community Based Care, Critical Care, Emergency Medicine, Primary Care, Surgery Service, Compensation/Pension/Occupational Health, Health Administration, Imaging, and the Physical Medicine and Rehabilitation Service Lines. Worked in a fast paced environments where emergency, walk-in, and admission patients are processed. Daily personal use of computer (PC) applications as well as numerous veterans Health administration programs.

-Responsible for initial submission of employees Timesheets.

-Scheduling, canceling, re-scheduling patient's appointments and/or consults

-Entering no-show information

-Monitoring the electronic wait list

-Preparing for clinic visits

-Monitoring both inpatient and outpatient appointments for areas of responsibility

-Ensuring encounter forms are completed in order to obtain appropriate workload credit

-Verifying and updating demographics and insurance information

-Processing all emergency and non-emergency transfers to other VA facilities or private hospitals

-Performing basic eligibility, co-pays and pre authorization requirements for speci c coverage (i.e., TRICARE, sharing agreements, etc.)

Medical Support Assistant/ophthalmology/optometry/Audiology/Physical Therapy

Veteran's Health Administration - Salem, OR

December 2014 to June 2017

Responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA National Scheduling Guidelines. This would also include scheduling, canceling, re- scheduling patient appointments/or consults. Have all performance elements of lower grades. b) Develop/maintain effective and efficient communication with the patient and the interdisciplinary team, as well as other outside agencies. This includes the use of secure messaging to patients. c) Participate in team meetings to help manage and plan patient care, as appropriate. d) Set deadlines and priorities, adjusting the flow to help meet these deadlines. e) Work with team to reinforce the plan of care and self-help solutions. f) Enter relevant patient care information related to appointment scheduling into the electronic medical record. g) Monitor pre-appointment requirements (i. e. x-rays, labs, etc.) h) Monitor Electronic Wait List (EWL) to verify and validate accuracy and resolve issues. i) Participate and provide input in problem solving on operational issues or procedures in team meetings. j) Perform administrative follow up actions specific to SSC patient care as well as normal outpatient care. k) Participate in and independently follow up on team huddles, share information, and collaborate with the medical team to assure continuity of care. l) Evaluate patient information and clinic schedule lists to determine whether patient is vested and report what clinical reminders are due. m) Demonstrate knowledge of the technical health care process as it relates to access to care. n) Demonstrate knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within the complex systems environment. o) Demonstrate knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and revenue process. p) Demonstrate knowledge of medical terminology due to the technical nature of language utilized by clinicians.

1. Provide Veterans, visitors and fellow staff members' guidance with directions to various places within the St. Cloud VACS, both physical locations as well as via telephone. 2. Follows HIPPA rules and shares data with others on an as needed basis. 3. Answers phones and transfers calls as appropriate. Has the knowledge and understanding of how to handle a suicide call.

Compensation Examiner

State of Oregon Department of Justice - Salem, OR

July 2014 to October 2014

Salem, Oregon

As a Claims Examiners I worked independently and as a team to determine applicants' eligibility under the Oregon Crime Victims' Compensation Program, based on state and federal criteria. Was responsible for making award determinations and may authorize up to $47,000 (per claim) in compensation. Claims Examiners also provide training, outreach and communication with clients, service providers, victim advocates and criminal justice personnel.

The Compensation Section processes over 7000 claims each year led by crime victims in Oregon. The Section assists financially with losses and expenses resulting from person crimes. CVSD pays over $6 million each biennium to cover compensation claims led by victims, sexual assault forensic medical exams and child abuse medical assessments. The

Crime Victim Compensation Program is the payer of last resort following insurance and any other resources an individual has at their disposal. The Mission of the Oregon Department of Justice is to serve state government and to support safe and healthy communities throughout Oregon by providing essential justice services.

National Certified Medical Assistant/Medical Interpreter Salem Gastroentorology - Salem, OR

February 2011 to April 2014

• Roomed patients took vitals, medications and record in patients chart

• Provide foreign language interpreting to enable understanding and successful communication between individuals with limited English proficiency (LEP) and providers and staff.

• Provide sight translation of English or other language documents as required.

• Adheres to interpreter standards of practice and code of ethics.

• Provide education to individuals and provider/staff on culturally specific values, beliefs, and practices that are relevant to the encounter.

• Relay concepts and ideas between languages.

• Thoroughly understand the subject matter to effectively convert source language to target language.

• Remain sensitive to the cultures associated with the languages of expertise.

• Reviewed patients record and schedule accordingly.

• Serifed insurance eligibility

• Reviewed estimates and set up payment plans • Assisted with any all-bookkeeping questions. ADHD Coordinator/Health Information

Woodburn Pediatric Clinic - Woodburn, OR

July 2005 to August 2010

Prepared Charts for upcoming ADHD/Autism evaluations by sending Vanderbilt rating scales to schoolteachers and counselors to complete and send back in preparation for the patients initial appointment. Sent out Forms routinely to schools/counselors, parents and any adult involved in the patient's care. Pulled charts the day before in preparation for the next day's clinic appointments. Pulled charts as needed to medical records requests while observing and abiding all HIPPA laws. Translated documents as needed. Was available for interpreting as needed. Responded to request from law offices, DHS, and any other entity as needed.

Education

Associate in Business Management

Community College of the AirForce - Montgomery, AL April 2012 to April 2013

Associate's degree in Business Management

American InterContinental University-Online - Chandler, AZ September 2009 to June 2011

High school diploma in Business Management

Mckay High School - Salem, OR

September 1998 to June 2001

Skills

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• Next Generation Sequencing (7 years)

• Epic (7 years)

• Medical Terminology (10+ years)

• Medication Administration (3 years)

• Microsoft Outlook (10+ years)

• Time & Attendance Systems (3 years)

• CPRS (5 years)

• Care Giver

• Direct Care

• Home Care

• Time & Attendance Systems (3 years)

• Scripting (10+ years)

• Personal Care

• Home Health

• EMR Systems

• Insurance Verification

• Medical Records

• Experience Administering Injections

• Behavioral Health

• Ophthalmology Experience

• Microsoft Excel

• Office Experience

• Customer Service

• Spanish

• English

• Front desk

• Administrative experience

• Typing

• Medical office experience

• Time management

• Documentation review

• Medical receptionist

• HIPAA

• Data entry

• Primary Care Experience

• Medical Scheduling

• Interpretation

• Patient Care

• Triage

• Nursing

• Clerical experience

• Phone Etiquette

• Translation

• Vital Signs

• Microsoft Powerpoint

• Employee Orientation

• Office Management

• Anatomy Knowledge

• Medical Billing

• Process improvement

• Leadership

• Multi-line phone systems

• Multi-line phone systems

• Databases

• Multi-line phone systems

• Analysis skills

• Intake

• Medical documentation

• Windows

• Computer literacy

• Caregiving

• Physiology knowledge

• Care plans

• Filing

• Spanish

• Customer service

• Typing

• CPT coding

• EMR systems

• Care plans

• Athenahealth

• Phone triage

• Spanish

• Expert

• Medical terminology

• Laboratory procedures

• Microsoft Word

• Communication skills

Military Service

Branch: United States Army

Service Country: United States

Rank: Specialist

June 2000 to January 2005

Establishes operation and work procedures; inspects dining facilities, food preparation/storage areas and dining facility personnel; determines subsistence requirements; requests, receives and accounts for subsistence items; applies food service accounting procedures; prepares production schedules and makes necessary menu adjustments.

Performs preliminary food preparation procedures. Prepares and/or cooks menu items listed on the production schedule. Bakes, fries, braises, boils, simmers, steams and sautes as prescribed by Army recipes. Sets up serving lines, garnishes food items, and applies food protection and sanitation measures in field and garrison environments. Receives and stores subsistence items. Performs general housekeeping duties. Operates, maintains, and cleans field kitchen equipment. Erects, strikes, and stores all types of field kitchens. Performs preventive maintenance on garrison and field kitchen equipment.

Certifications and Licenses

Certified Medical Assistant

Driver's License

BLS Certification

May 2023 to May 2025

CPR Certification

May 2023 to May 2025

Certified Administrative Professional

Assessments

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Proficient

December 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Attention to detail — Proficient

May 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

August 2021

Identifying and resolving common customer issues

Full results: Proficient

Home health aide skills — Proficient

June 2022

Providing care to patients in a home setting

Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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