Business Development Customer Service
Resume:
CHELSIE
HOLLEY
***********@*****.***
Grand Prairie, TX United
States
S K I L L S
Training and development
Business development
Process improvement
Relationship building
Customer service
Solutions planning
Teamwork
Motivation
Verbal communication
P R O F E S S I O N A L S UMMARY
Highly successful at demonstrating and promoting products to customers in wide of settings. Builds immediate connections, showcases features and captures attention of skeptical people. Articulate communicator with adaptable mentality focused on closing consistent sales.
E X P E R I E N C E
S A L E S A M B A S S A D O R
It Works
ARLINGTON, TX
January 2020 Current
Entered, updated, and maintained daily activity and prospect information.
Exceeded monthly sales goals by [Number]%.
Assisted new and existing customers in account set ups and cancellations.
Offered customers samples, coupons and other incentives to drive sales of the target products.
Sold products being promoted and kept records of sales. Learned about competitor's products to stay ready for common questions and redirect objections toward the current promotion. P I C K E R P A C K E R
Sam's Distribution Center
Justin, TX
March 2018 January 2020
Ensured packages contained correct products and supplies before completing packaging processes.
Readied packages for shipping by preparing products in accordance with established guidelines.
Upheld quality standards and federal guidelines in all processes. Picked proper items and quantities according to pick lists. Generated shipping labels and paperwork, including packing lists.
Q U A L I T Y A S S U R A N C E I N S P E C T O R
Denison Industries
Denison, TX
June 2015 January 2018
Maintained accurate inspection records
Assisted with corrective activities to resolve non-conformance issues.
Communicated sub-part results to appropriate personnel to drive production improvements.
Performed post-resolution follow-up to verify adequate resolution of issues.
Established final inspection procedure, resulting in jobs shipped complete, on time, and matching job specifications. Completed first-piece inspections to check fabrication process against requirements and fully documented results. O F F I C E A D M I N I S T R A T O R
Pynes Personal Care
Paris, Texas
March 2006 July 2016
Answered phones and provided customers with pricing and delivery information.
Inventoried office supplies and ordered supplies from approved vendors.
Maintained database of current customers, updated data, and purged system of inactive account information.
Received, screened, managed, and directed all incoming telephone calls.
Improved cash flow by managing customer billing cycle, invoicing, and past-due notices.
Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.
Prepared payroll, maintained all records, and oversaw accounts receivable and accounts payable.
Retrieved, prepared, and scanned hard copy reports into electronic medical records.
Answered phone calls and correspondence and preparing service requests to assist customers.
Used QuickBooks to organize records of financial transactions. Performed simple bank transactions and basic bookkeeping operations.
Drafted correspondence and reports using MS Office tools, including Word and Excel.
Answered phones, faxes, and emails while upholding all patient confidentiality protocols and standards.
Operated and troubleshot all kinds of office equipment, keeping equipment operational such as personal computers, scanners, and facsimile machines operational.
Worked I'm field doing home assessments on out patients and caregivers.
Promoted for the business to sell our company and ensure that I could bring in as many clients as possible.
C U S T O M E R S E R V I C E R E P R E S E N T A T I V E Results
Paris, Texas
May 2010 September 2014
Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
Recommended products and services to members and educated customers about relevant offerings.
Responded to customer questions and complaints and documented consumer communications.
Utilized organization's computer system to look up and record information concerning member accounts.
Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues. Documented detailed notes in CRM system to track customer interactions.
Answered incoming calls and assisted customers with questions. Used upselling and cross-selling techniques to provide solutions to customer issues.
E D U C A T I O N
A S S O C I A T E S O D B U S I N E S S A D M I N I S T R A T I O N Colorado Tech University
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