***** *. ******** *****

Conroe, TX *****

347-***-****

ad2j7x@r.postjobfree.com

Melissa Whatts-Vazquez

SKILLS

Excellent communication and interpersonal skills with the ability to work under pressure

●Expert knowledge of Epic

●Administrator skills

●Peoplesoft Expert

EXPERIENCE

Bellevue Hospital Center - OB/GYN, New York — Coordinating Manager

April 2006 - PRESENT

● Assist patients via phone, including scheduling appointments, mailing letters, and notices, sending messages to providers, etc.

●Obtain authorizations for prescriptions and other procedures as needed

●Ensuring proper documentation is collected to complete fee scales/NYC Care applications

●Collecting data in Epic to complete spreadsheets for partnering insurance companies to guarantee revenue

●Manage Provider templates and schedules

●Actively collaborate with providers, nurses, PCAs, and all staff to support clinic flow and address.

●Seek to address patient issues/complaints in real-time before escalating to an administrator or Patient Advocacy.

●Assist with onboarding new hires, including identifying workspace and requesting access to systems (Epic, Windows, Picas, Outlook, network, etc.).

● Assist in improving care delivery and clinic functions through participation in performance improvement projects.

●Maintain a safe environment for patients and staff by enforcing safety policies and HIPAA compliance.

●Work collaboratively with the Nursing admin to ensure adequate supplies are available in the exam and preceptor rooms.

● Conduct environmental rounds to proactively identify and resolve issues, collaborating with Environmental Services, IT, Facilities, and other departments as necessary.

●Prepare evaluations

●implementation of standard work and excellent patient experience; address deficiencies in real-time.

●Actively collaborate with front-desk leadership to ensure front-desk operations support the superb patient experience.

●Participate in daily huddles in the Daily Management System (DMS) to review reports and data, problem-solve, and spread best practices.

● Attend/ Participate in department meetings

●Greeting patients, answering a heavy volume of phone calls

● Registering patients on Epic (ensuring all demographic information is correct and current)

●Screening for insurance, collecting co-payments

●Arranging ambulance services for patients

●Perform other duties/responsibilities as required and assigned.

Municipal Credit Union, New York — Teller Supervisor

July 2000 - April 2006

Supervised teller team to ensure adherence to quality standards and proper procedures

●Managed vault and conducted monthly audits

●Implemented corporate or departmental policies, procedures, and services standard in conjunction with management, including coaching and motivating direct report

●Trained and instructed employees in job duties and company policies

●Prepared and issued work schedules, deadlines, and duty assignments to teller staff

●Assisted tellers when balancing problems occurred using knowledge of common errors

●Ensured due diligence procedures and compliance were followed regarding suspicious activities of large currency transactions above $10,000 and monetary instruments purchases (i.e., cashier's checks, money orders, and traveler's checks) in amounts exceeding $3,000 and above were reported to AML/BSA promptly.

●Ensured money supply for banking center needs was met based on cash limits and business demands.

●Balanced and replenished the ATM

●Monitored and reviewed banking center security procedures and controlled access to the vault and teller cash drawers

●Promoted the bank's products and services by consistently cross-selling at every opportunity

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EDUCATION

Dewitt Clinton High School, New York — High School Diploma

September1994 - June1998

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