Customer Service Administrative Assistant

MONICA Y.RIZO GAITAN

*** ** *** ****** *** ***, Miami FL 33130 Cel 1 -786-***-****

ad2j7p@r.postjobfree.com ad2j7p@r.postjobfree.com

Energetic Professional Business Administration, with emphasis on Audits and Quality Management Systems ISO 9001:2000. I am a specialist in the provision of customer service, willing to fully utilize my experience in the fields of public relations, property management, and with excellent organizational skills and with the ability to learn early and work well in a work environment of fast and highly demanding pace, oriented to the detail and the challenge, assertive, continuous improvement, negotiation, teamwork, and decision making. Proficient in Microsoft Suite. Certified in ICT and office automation. Experience in Public Administration and Legislative Research, Bilingual

(English/Spanish). Notary public.

SKILLS

• Dependable.

• Problem Solving

• Fast Learner

• Strong Work Ethic

• High energy/positive attitude.

• Team Player

EXPERIENCES

2023 – 2023

LEGAL ADMINISTRATIVE ASSISTANT, LAAD, LATIN AMERICAN AGRIBUSINESS DEVELOPMENT CORPORATION S.A, MIAMI, FLORIDA

• I conducted in-depth research and verified the details of cases and regulations in legal documents. Collect, review, and request corrections of documents and prepare legal reports. It was authorizing and sending disbursement authorization communications. Preparing and updating daily records with electronic and physical files. Provided administrative assistance when necessary, and obtained complete knowledge of the entity's legal practices and procedures. In addition to this, I also became familiar with various databases and tracking systems.

• I was making use of excellent research skills and the ability to handle stressful situations. In addition, I communicated with internal clients to help them develop cases, Microsoft Office tools, Outlook, and Microsoft Teams Classic to telework and always efficiently develop functions.

• I purged the Central Archive and each of the 1644 existing files, a task that had not been carried out for more than 7 years, using knowledge in archival science, document management, and Quality.

• Document management processes through flowcharts using the Visio tool. 2022 – 2022

CUSTOMER CLECK/RECEPTIONIST, DEPARTMENT OF REGULATORY AND ECONOMIC RESOURCES- MIAMI DADE COUNTY, MIAMI, FLORIDA

• Responsible for a wide range of duties including assisting guests with inquiries, providing seating instructions, and general information regarding the venue and the different events.

• Provide orientation, directions, and collaboration to our citizens pertaining to the processes and procedures conducted in our office.

• Provide in-depth training to citizens regarding the handling of the online management tool created by this office.

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• Provide upper management with weekly detailed reports on daily activities. Reports include information on guests visiting our office, services rendered and other metrics use to measure performance and effectiveness of our operation.

2021 – 2021

ELECTIONS SUPPORT SPECIALIST, MIAMI-DADE ELECTIONS OPERATIONS, MIAMI-DADE COUNTY, MIAMI, FLORIDA

• Responsible for duplication of ballots not read by the existing machines for such purpose.

• Scan, digitize and organize all the necessary documents for the electoral process.

• Perform administrative tasks in support of the agency’s mission of successfully complete the electoral process

2021 – 2021

ADMINISTRATIVE (TELEPHONE CONSOLE), COMMUNITY ACTION AND HUMAN SERVICES (CAHSD), MIAMI-DADE COUNTY, MIAMI, FLORIDA

• Answered incoming calls regarding seniors not getting their meals.

• Verified seniors personal information to have their meals re-delivered

• Multitasked Using 311 Hub and Miami-Dade Seniors Meals Program to record what the senior had called in for.

• Used Miami-Dade Senior Meals Program to re-deliver missed deliveries.

• Called seniors to inform them that they had a missed delivery.

• Provided seniors with information about other programs. 2020 – 2020

ELECTIONS SUPPORT SPECIALIST, MIAMI-DADE ELECTIONS OPERATIONS, MIAMI-DADE COUNTY, MIAMI, FLORIDA

• Responsible for the distribution, registration, and delivery of furniture, materials, and equipment among the various precincts participating in the election.

• Studied and troubleshot operational issues at the visionary level.

• Planned, developed, and tested new and revised processing systems utilized during the election.

• Actively participated in the projections of staffing levels, equipment, forms, and supplies necessary for the implementation of programs.

• Prepared and reviewed multiple reports. Assisted in budget preparation and equipment requisitions.

• Acted as supervisor in charge of the department’s operation in the absence of my direct supervisors.

2019 – 2019

GREETER, AMERICAN AIRLINES ARENA, MIAMI, FLORIDA

• Responsible for a wide range of duties including assisting guests with inquiries, providing seating instructions and general information regarding the venue and the different events.

• Provided directions to the public assisting to our events always keeping high standards of safety, organization and courtesy.

• Addressed and resolved any questions from our guests in a quick, polite and courteous manner.

• Maintained a professional communication and positive attitude during all the Heat games and Arena events, understanding and enforcing policies and procedures from the NBA and the venue.

• Monitored guests’ behaviors by walking up and down the aisles and observing and reporting to my supervisors any deviation from established safety procedures. 2016 – 2016

ADMINISTRATIVE ASSISTANT, CONJUNTO RESIDENCIAL BONAVISTA 2, BOGOTA, COLOMBIA

• Worked closely with managers and staff in order to provide appropriate care and supervision to each resident while maintaining the daily operations of the facility.

• Responsible for the administration of both staff and clients records, including staff training records, in-service training/continuing education units and other human resources related items. 3

• Responsible for the recruitment, employment, and training of qualified staff. Assisted in the organization and implementation of planned activity programs. Implemented procedures to respond to natural disasters and mass casualty events.

• Demonstrated excellent professional judgment and integrity, particularly in areas related to client care and supervision.

• Responsible for providing administrative, logistical, and secretarial support in all subjects related to the administration of the residential complex with more than one thousand units. 2015- 2016

PRODUCTIVITY COORDINATOR, YMCA, BOGOTA, COLOMBIA

• Responsible for organizing and advising each one of the new entrepreneurs supported by the ACJ

(Organization of accounting and administrative part, collections of portfolios)

• Conducted follow-up to payments and development of business units including but not limited to the restructuring of credits, coordination with the directors of the CAP, and analysis of the operation of the production units.

• Successfully recovered hard-to-collect portfolio and legalese some productive units to Chamber of Commerce.

2014- 2015

PROFESSIONAL CONTRACTOR, CONGRESS OF THE REPUBLIC OF COLOMBIA, BOGOTA, COLOMBIA

• Responsible for providing support and information to the public in the Coordinating Unit of Citizen Attention of the Congress.

• Provided information and guidance to the community in regards to the sixth and seventh permanent constitutional commissions of the Senate and chamber.

• Conducted outreach activities to the general public in order to disseminate information about the Congress, congressmen, the formality and the legislative activity.

• Provided support as required in the public hearings and forums that made the commissions and benches.

• Responsible for generating reports of management, archiving, and control of the information.

• Increased the satisfaction of citizens, improving the levels of attention through personalized customer service, telephone, and via the web.

2000 - 2014

ADMINISTRATIVE ASSISTANT, SECRETARY OF DISTRICT EDUCATION, BOGOTA, COLOMBIA

• Responsible for providing information, personal attention, and telephone to internal and external clients, guiding and solving uncertainties and concerns regarding the District Education functions.

• Processed and generated Notifications of administrative acts to teachers and citizens, creating reports of management, archiving, and control of the information.

• Responsible for the management of the applications of Complaints and Solutions at the City of Bogotá and also in charge of filing for the process of Re-directing Correspondence and meeting attendance.

• Increased citizen satisfaction, improving levels of care through personalized customer service and effective outreach techniques.

EDUCATION

2003 -2009

MASTER OF BUSINESS ADMINISTRATION, COOPERATIVE UNIVERSITY OF COLOMBIA, BOGOTA, COLOMBIA. 2021-2021

NOTARY PUBLIC, THE FLORIDA DEPARTMENT OF STATE, AND THE EXECUTIVE OFFICE OF THE GOVERNOR, FLORIDA 2020-2020

FLORIDA LIFE AND ANNUITY (214), FLORIDA DEPARTMENT OF FINANCIAL SERVICES (DFS), MIAMI, FLORIDA 4

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