Agnier Johnson

Customer Service, Handling Money

Rockville, MD 20853

ad2j71@r.postjobfree.com

+1-240-***-****

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following area: Authorized to work in the US for any employer

Work Experience

Crisis Intervention Specialist

Montgomery Crisis Center - Rockville, MD

May 2020 to October 2021

Supporting Individuals via the Helpline - Provide strengths-based, unbiased crisis counseling and support to all individuals who call into the Helpline - Ensure the highest standard for the delivery of evidence based or evidence informed crisis support, including those related to suicide prevention and intervention

- Access and provide resources to individuals in need - Following a call, initiate additional care, support, and connection to an individual in need with counselor. Customer Service, Bank Teller

PNC BANK - Washington, DC

March 2015 to March 2020

Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.

Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.

Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.

Applies product and procedural knowledge to solve customer's problems. Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills Used

A diverse workforce that feels valued, respected and proud of what they do not only performs to the best of their ability, but also positions our company to better understand and provide for our customers' evolving needs.

Cashier/Customer Service

Mcdonalds - Howard County, MD

June 2014 to March 2015

• Greet customers upon their arrival and thank them as they leave.

• Follow the food safety regulations and standards.

• Preparing food in accordance with the chain’s specifications.

• Clean and maintain the designated area during the shift.

• Take orders from customers correctly and efficiently.

• Resolve customers’ complaints when needed.

As a crew member at McDonald’s, you should be comfortable working in a challenging and changing environment. Typically, new employees start in the kitchen where it can be cramped and very hot. While operating cash registers, you will be at the same spot and will have to keep track of multiple groups of people. You need some computer knowledge to be able to operate the POS system of the store. Everybody working at McDonald’s is expected to make a lot of repetitive movements, like picking up objects from the ground.

Cashier/Customer Service

Mcdonalds - Bowie, MD

April 2014 to June 2014

• Greet customers upon their arrival and thank them as they leave.

• Follow the food safety regulations and standards.

• Preparing food in accordance with the chain’s specifications.

• Clean and maintain the designated area during the shift.

• Take orders from customers correctly and efficiently.

• Resolve customers’ complaints when needed.

As a crew member at McDonald’s, you should be comfortable working in a challenging and changing environment. Typically, new employees start in the kitchen where it can be cramped and very hot. While operating cash registers, you will be at the same spot and will have to keep track of multiple groups of people. You need some computer knowledge to be able to operate the POS system of the store. Everybody working at McDonald’s is expected to make a lot of repetitive movements, like picking up objects from the ground.

Administrative Assistant

Food Drug and Administrations - Silver Spring, MD

June 2011 to August 2012

• Schedule and coordinate meetings, appointments and travel arrangements for managers and/or supervisors.

• Answer phones and greet visitors

• Schedule appointments and maintain calendars

• Schedule and coordinate staff and other meetings

• Collate and distribute mail

• Prepare communications, such as memos, emails, invoices, reports and other correspondence

• Write and edit documents from letters to reports and instructional documents

• Create and maintain filing systems, both electronic and physical

• Manage accounts and perform bookkeeping

Administrative Assistants typically work for organizations to oversee routine and advanced duties for other professionals. They work closely with Administrators and other employees to organize files, create correspondence and prepare reports or documents. Their job is to complete a range of clerical tasks including manage calendars, sorting mail, or preparing invoices. They may also be responsible for engaging in event planning and meeting setup and implementation. Education

High school or equivalent

Northwestern Senior High School, Diploma - Hyattsville, MD 2013

Skills

• Cash Handling

• Management

• Office Administration

• Administrative Experience

• Sales

• Customer support (2 years)

• Customer service (9 years)

Certifications and Licenses

First Aid Certification

Assessments

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Adept knowledge of Microsoft Office (Word; Excel and PowerPoint)

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