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Customer Service Project Manager

Location:
Jacksonville, FL
Posted:
January 08, 2024

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Resume:

Joseph E Powers

SUMMARY

A highly motivated team leader with 25+ years experience in leading teams to success. Proven track record of delivering projects and results on time within budget while driving employee engagement and productivity. Possesses strong leadership, problem-solving and communication skills with a focus on delivering exceptional customer service. 2067 oak water drive.

Jacksonville FL 32225

541-***-****

ad2j6z@r.postjobfree.com

EXPERIENCE

Surfer The BAR General Manager

January 2016 - December 2020

● Ran day to day operation of a full service bar and restaurant with sales upwards of

$11 million annually

● Recruited and trained all management staff while keeping the employee turnover rate below 4% from 2018-2020 which consisted of 105 employees

● Met and exceeded profitability in 2018-2019 while staying under budget and worked closely with the accounting team to build a declining budget geared specifically to this concept

● Developed, implemented and managed business plans to promote profitable bar and food sales

● Created and deployed successful strategies to boost bar and restaurant performance and streamlined food and alcohol prep process to reduce waste

● Promoted Surfer the bar through participation in and sponsorship of community events as well as collaborated with marketing team on new promotional campaigns

● Operational excellence in loss prevention, customer experience,customer satisfaction and employee turnover. This was accomplished by interaction with customers and staff on a daily basis, resulting in a constant positive flow in guest satisfaction and staff performance

● Conducted regular reports on store performance, led weekly meetings with the full management team as well as attended monthly meetings with company heads. Bearcon Group Owner/Project Manager

2012-2016

● Organized and facilitated the complete construction process for all managed projects from planning through completion

● Implemented corrective action plans to reduce work delays caused by severe weather resulting in increased work efficiency overall

● Created and installed new labor and inventory systems to improve distribution and usage of construction supplies, machines and tools. This decreased the average project completion time overall as well as decreased supply cost

● Specialized primarily in the restoration and rehabilitation of historic homes. the is resulted in higher learning of lead abatement, asbestos awareness, new building codes and heavier research on purchasing and or fabricating discontinued building materials

● Supervised onsite work to verify and ensure that efficiency, quality and safety requirements were fulfilled, resulting in much fewer customer complaints and concerns

Verella Construction Group Project Manager

2010-2012

● Lead and or supervised the construction of two large commercial projects and fourteen residential projects in jacksonville

● Coached, mentored and supervised a team of over 40 crew members in the field including engineers,subcontractors and laborers resulting in greater productivity and efficiency

● Primarily used architectural, structural or finishing drawings/blueprints for takeoffs and generating estimate

● Effectively negotiated contracts to create mutually beneficial agreements, saving SKILLS

Staff leadership

Team building & development

Problem solving

Communication

Critical thinking

POS operation/microsoft office

Inventory and cost control

Time management

marketing

AWARDS

Best new restaurant 005 florida

times union

Employee of the year nationwide

ruby tuesday corporation 1998

Food network Episode winner

-Celebrity iron chef with jaguars

quarterback David Garrard

North florida food fight

restaurant winner, helping to

raise half a million dollars for the

homeless

Invited to participate on Fox

networks Master Chef

hundreds of thousands of dollars in construction costs

● Insured occupational health and safety regulations were being complied with Lily Bistro LLC Owner

2004-2009

● Owned and ran day to day operation of upscale full service restaurant and bar

● Wrote and implemented all training materials and guidelines as well as training exercises for management and all other departments

● Exceeded annual sales projections by over $550,000 in 2005 and 2006. Also beat 1.5 million dollar protection by $400,000 in 2007

● Maintained less than 10% employee turnover in a total of five years of operation

● Awarded best new restaurant in 2005 by the florida times union. This was significant considering more restaurants opened in 2005 than any other year in Jacksonville

● Was invited to participate on Celebrity iron chef (food network) and also Master chef

(fox network)

EDUCATION

Ed White high school, Jacksonville FL — Diploma

1990-1993

Florida State College Jacksonville, Associates in applied science 1994-1996

Marketing management

PROJECTS

Hope For The Homeless

Original member and co-founder

Jacksonville offshore sport fishing club

Current tournament fisherman

East Coast Surfing Association

Former east coast surf competitor



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