Medical Assistant,Office Manager, transcriptionist

Heidi L. Eddy

*** *. *** **., ** Junta, CO *****

Mobile: 719-***-**** **********@*****.***

General Office Clerk- Receptionist-Transcriptionist-Medical Assistant Proficient in all office support work including: Good customer service, typing, word processing, filing, scheduling appointments, operating multi-line phones with detailed messages, transcription, payment handling, computer data entry, all office equipment, purchasing, accounts payable/receivable, reconciling bank statements, deposits, payroll, payroll taxes, ICD- 9 coding, Certified Medical Assistant with AVRMC.

CERTIFICATIONS

Valley Vocational School, Office Specialist Program ACCOMPLISHMENTS

• Office Manager for a community substance abuse/ domestic violence program serving three counties averaging 400 clients per year.

• Created a tracking program for client attendance with multiple tracking abilities.

• Supervised and trained other support staff and created a well organized and efficient office.

• Purchased and contracted for office equipment.

• Introduced a computer based bookkeeping system to conform to the state government requirements for billing grant monies.

• Implemented voice transcription system and transcribed counselor notes.

• Managed patient referrals and followed through to insure appointments were promptly and accurately scheduled.

• Learned and implemented procedures for ICD-9 coding and CPT coding.

• Assisted in examinations, treatment and surgery at a veterinary clinic.

• K-12 substitute teaching.

• Learned and implemented two chiropractic programs (Autumn 8, Seamless).

• Learned and implemented Avamark Veterinary program. Computer Skills- Quickbooks, Microsoft Word, Windows, Meditech, Avamark. Office Demeanor - Professional, hard working, self- motivated, results oriented, caring, dependable, team player and cheerful.

OFFICE EXPERIENCE

Sims Family Practice M.D., La Junta. CO.

Referral Coordinator/ Transcriptionist/ Receptionist/ Medical Assistant Hired as referral coordinator, then subsequently also handled transcription and receptionist duties. Trained as medical assistant by Arkansas Valley Regional Medical Center with certification, taking patients vital readings, giving injections, etc. Backfilled for other positions during absences and vacations. Called patients for appointments and handled all referrals to specialists with insurance verification. Responsible for all patient billing, ICD-9 codes and CPT coding. Balanced money received against charges entered and balancing the cash drawer daily. Pathfinders Community Counseling Services, La Junta, CO. Office Manager

Managed all bookkeeping including payroll, payroll taxes, accounts payable/receivable, balancing the books, deposits and purchasing. Trained other support staff and insured the office ran efficiently. Introduced and performed all transcriptions for the counselors. Produced accurate minutes during staff meetings. Covered for the office coordinator when she was absent. Assisted Program Director with grant writing. Pueblo West Chiropractic Center

Receptionist/Chiropractic Assistant

Learned and implemented two computer programs. Answered all incoming phone calls. Checked patients in and out. Entered all doctors notes. Collected all payments and balanced cash/credit cards. Assisted in chiropractic care.

Ark Valley Animal Hospital, La Junta, CO.

Lead Receptionist

Implemented Avamark program. Answered all phone calls to schedule appointments and called clients every day to follow up after surgery/appointments. Checked clients in and out, collecting payments. Entered all charges for surgeries and appointments. Documented all medications or procedures in chart. Checked in inventory documenting expiration dates. Assisted the office manager doing deposits and balanced cash drawer/credit cards every evening.

WORK HISTORY

• Sodexo Inc. 07/2019-11/2019

Cashier/Food Prep.

• Rocky Ford Police and Fire Dept. 10/2018-11/2018 Dispatcher

• Boss Hogg’s Restaurant 04/2018-09/2018

Bartender/Waitress

• Bent County Correctional Facility 09/2017-01/2018 Security/Unit management Clerk

• Bent County Correctional Facility 05/2017-09/2017 Correctional Officer

• Armor Sheet Metal Inc. 11/2016-05/2017

Bookkeeper

• Ark Valley Animal Hospital 09/2015-05/2016

Receptionist

• East Otero School District, La Junta, CO. 08/2014-05/2015 Substitute teacher

• Pueblo West Chiropractic Center 01/2014-08/2014

Receptionist/Chiropractic Assistant (CA)

• East Otero School District, La Junta, CO. 08/2012-01/2014 Substitute teacher

• Dr. Jason Sims, M.D., La Junta, CO. 01/2008-04/2012 Referral Coordinator/ Transcriptionist/Receptionist/ Medical Assistant

• Ark Valley Animal Hospital, La Junta, CO. 11/2005-11/2008 Veterinary Assistant

• Pathfinders Community Counseling Services, La Junta, CO. 02/1995-11/2005 Office Manager

EDUCATION

Graduate, Stuart's Draft High School Emphasis on business Stuart's Draft, VA.

Graduate, Valley Vocational Technical School Office Specialist Stuart's Draft, VA.

REFERENCES

Penny Allen - Pueblo, CO. 719-***-****

Danelle Berg - La Junta, CO. 719-***-****

Janette Bender, CO. 719-***-****

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