Workforce Development Customer Service
Resume:
AUSTIN H. JONES, JR.
Clarksdale, MS 38614
OBJECTIVE: Seeking business opportunities that will allow me to utilize my experience in employment training and customer service, in the public or private industry.
HIGHLIGHTS:
Over 12 years experience in workforce development program design and management
Negotiated strategic alliances and financial contracts with public and corporate entities.
Directed all operations of proprietary trade school, including relationships with funding sources/ student financial aid programs and post program placement.
Increased revenue / enrollment of proprietary school by 300%
10 years’ experience as full-service chain restaurant General Manager
Achieved sales growth in every restaurant.
Achieved Highest Total Controllable Income nationwide with Steak and Ale and Copelands of New Orleans
Managed staff in excess of 75 employees
Possess over 20 years in general management experience.
Accounts Receivable, Accounts Payable, Inventory Control Management
EDUCATION:
Benedictine College, Atchison, Kansas
Bachelor of Science in Business Administration
EXPERIENCE:
Catholic Charities, New Orleans, LA 2021-2023
Jones Investments, Clarksdale, MS 2004-2021
Workforce Development Management, Hartford, CT 2003-2004
Tulane-Xavier National Center for the Urban Community, 2000-2002
Orleans Private Industry Council 1992–1995, 1999
Workforce Development Management, New Orleans, LA
Texas Southern University, Houston, TX
Automatic Data processing, Houston, TX
Utica Junior College, Utica, MS
Coahoma Junior College Clarksdale, MS
Employment Specialist Manager – Assist adults with families for long term employment with their present skills, upgrading or changing of skills for long term employment with the Archdiocese of New Orleans in various programs.
Property Management – Managed ten rental homes, collection of rent, maintenance and repair of houses, new clients lease agreements, evictions of clients and hiring of subcontractors when needed for maintenance and repair.
Employer Services Manager – Served in multiple capacities with publicly funded workforce development programs in the City of Hartford, CT., including Job Training Partnership Act (JTPA) and successor Workforce Investment Act (WIA) administrative and service agencies. Positions held include both case management supervisor and director of WIA program with Community Renewal Team for the capital region for the state of Connecticut.
Employer Services Manager – Developed strategic alliances and contracted with public and private sector employers to employ eligible individuals, supervised staff of Account Executives and Job Developers in the placement of over 5,000 participants.
Center Manager – Managed JTPA service center supervising staff performing intake, assessments, case management and training for workforce development programs serving 2,500 clients.
Program Manager – Ran and developed various programs related to workforce development including summer youth initiatives, and Job Fair for over 2,500 participants; Managed the most successful OJT program in the history of Orleans Parish. Familiar with MIS, reporting and compliance, proposal preparation, review and audit requirements.
Job Developer – Managed eligible participants seeking employment, including “hard to serve” populations such as ex-offenders, long-term assistance recipients (welfare to work), non-custodial parents, displaced workers, substance abusers, youth in foster care.
EDUCATION / TRAINING MANAGEMENT
Refrigeration School of New Orleans, LA
Director 1996 - 1998
Assumed leadership role at proprietary trade school; Forged alliances with three surrounding parish (county) governments and with private sector employers to increase enrollment by 300%; Assessed needs of corporate partners and instituted part time programming to accommodate employees; and, Directed all operations of school including financial management and reporting, regulatory compliance and licensing, contracts, human resources, relationships with funding sources / student financial aid programs and post program placement.
Professional Hospitality Training, Inc., New Orleans, LA
Director of Greater New Orleans, 1990-1992
Developed, marketed and conducted training programs for the hospitality industry.
RESTURANT MANAGEMENT
Silvermoon @ The Crossroads, Clarksdale, MS
Owner & General Manager, 2004-2006
Designed, set up and organized the complete facility; Created the menu designs, recipes, computer system, integrated the payroll, financial reports, sales report, inventory reports, and various other operational reports into the management of the restaurant; Set up hiring procedures with the WIN Job Center in establishing employment opportunities with the citizens of Coahoma County.
Copeland’s of New Orleans, New Orleans, LA
General Manager, 1985-1989
Responsible for overall management of full service and casual dining restaurants including pre-opening and new menu rollouts; Increased sales in every restaurant; Developed and trained Assistant Managers and restaurant trainers.
Steak & Ale Restaurants, Houston, TX
General Manager, 1977-1984
Responsible for overall management of full service and casual dining restaurants including pre-opening and new menu rollouts. Increased sales in every restaurant; Developed and trained Assistant Managers and restaurant trainers.
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