Professional Summary:

To apply the skills and experience that I have learned with a company that embraces the culture of growth and success. I have accumulative experience in customer service and clerical office work and have progressive responsibilities in ensuring quality customer service. I am proficient with automated customer and vender account tracing systems, efficient at juggling multiple tasks, and working under pressure. Broad industry experience includes healthcare, maintaining legal documents, finance, and collections. I am highly ambitious and also have background in sales, marketing and advertising, along with market analysis, forecasting, and client needs assessments.

Skills:

Microsoft Word & Microsoft Excel (advanced)

10-Key, Typing (50-55 wpm)

Cite-ware (photo scanning)

Conflict resolution

Extremely organized

Powerful negotiator

Client assessment & analysis

Team leadership

Work History:

Amazon Fulfillment Center- Shipping Specialist (10/18-Current)

Responsible for scanning, packaging multiple orders from several different chutes. Other duties included gift-wrapping high priority orders with a time deadline, and ensuring that packages get sent to the correct destinations.

American Trucking Business Service (ATBS) Finance Rep. (06/17-09/18)

Handled check and credit card collection payments in the finance department from clients who are truck drivers from all around the U.S. As part of the collection department, main duties were to contact independent and company truck drivers regarding their past due tax bill to bring their accounts current.

Lutheran Medical Center – Environmental Services Aide (05/15-06/17)

Properly cleaned and sanitized assigned patient rooms, surgery rooms, and nurse station. Also complied with health guidelines by utilizing the proper cleaning chemicals. Assisted in maintaining cleaning schedules for operating rooms and vacant patient rooms.

Denver Housing Authority – Customer Service Tech II Rep (01/14-05/15)

Processed rent payments. Also reported changes of income and adjust rent amounts. These transactions were done through shared database for the city. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Education

Denver East High School – Diploma Received (2005)

References available upon request

References

Personal

Meghan Martinez - 720-***-****

Richard Martinez- 720-***-****

Cindy Lucero- 720-***-****

Professional

John Pastore – 303-***-****

Tamera Casberian – 720-***-****

Zabeda Mir 720-***-****

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