**a Rhine Road

Bishop Lavis

****

Cell: 063-***-****

Email: ad2j4k@r.postjobfree.com

MANDY SELBOURNE

PERSONAL DETAILS

Age: 13 September 1977

Identity No: 770**********

Languages: English & Afrikaans (read, write & speak)

Marital Status: Single

Gender: Female

Health: Excellent

Employment Status: Unemployed

OBJECTIVE

I am an individual that has the ability to work as a team member or to work independently when

required to do so. I believe that my happiness lies in the well-being, and success of the company for

which I work. I am open-minded and will try to solve problems wherever I can. Positivity and

perseverance plays a major role in my social and career life.

EXPERIENCE

Dollar Thrifty Car Rental

Position:. Data Capturer

Responsibilities:. Entering vehicle and driver information on Google live sheets

Booking out car with driver information using bluebird (in-house system).

Pulling Reservation, Fleet Due Back as well availability reports for the despatchers.

Entering vehicle and driver information on Google sheets for cars returning from rental

And using bluebird booking cars in.

Booking out shuttles, breakdown and repo vehicles and pulling fleet status reports to

Ensure all shuttles has been booked back into the depot.

Pulling fleet status reports to ensure all cars that’s going on rent and that was booked

Out has been claimed by top office.

Assisting with daily filing done by the quality controller who check the vehicles.

Checking vehicles returning from rent does not have any or additional damages as

Listed by the Quality Controllers check sheet when the vehicle left the depot and if claim

Forms has been provided if there is.

Checking that all tools including spare wheel is still in the vehicle.

Offering additional office support if check sheets and claim forms are requested by

Workshop or Panel shop staff.

Assisting the despatcher to ensure all bookings have been covered and if a car has an

To in it back into the depot and once the issue is resolved to sent it on rent.

CapitaSA : UK Based October 2018 – November 2020

Marks and Spencer (M&S) Campaign

Placing customers orders via web chat/live chat

Following up and tracking customers orders by contacting various couriers

Replacing or refunding customers for faulty merchandise or orders not received by customers.

Checking availability of stock in nearby stores if no availability of stock online.

Using customers post codes on Google maps to check nearest stored and contacting stores to confirm

Availability in size and colours of customers choice and advising customer thereof.

British Gas (BG) Campaign

Assisting customers with their gas & electricity prepayment meter

faults

• Getting Customers who are off supply with their gas & electricity back

on supply

• Booking engineers for customers who have faulty meters

• Checking customers payments on SAP

• Raising refund tasks

• Raising tasks to update customers meter details if system has

wrongfully updated type of meters customers have in their properties

• Assisting customers with new gas cords and top up keys for their

conventional meters

• Assisting customers with top ups and vend codes for their smart

prepayment meters.

Services Department

• Booking of Annual Service Visits and boiler breakdowns

• Tracking the engineer who is meant to visit a customer’s property

• Transferring customers to sales teams who needs home care covers

• Taking excess payments via Ariandi system if customers has an

excess on the account and is booking a boiler breakdown

• Transferring customers to landlord’s department to book ASV & Boiler

service certificate.

The Foschini Group (Head Office)

Department: New Accounts Department

Duration: October 2006 till February 2018

Positions: Capture Clerk

• Data Processing of new accounts accurately and fast.

• Routing applications to employment for confirmation

• Checking if customers proof of income is in order

Employment Clerk

• Confirmation of Employment of Applicants

• Checking ITC for bad debts or any other accounts

• Being alert for fraud syndicates

• Decide whether account should be approved or declined

Helpdesk Clerk

• Liasing telephonically with branches across South Africa aswell as

Namibia,Botswana & Lesotho.

• Assistance to customers with any queries or complaints

EDUCATION

School Attended: Bishop Lavis Senior Secondary School

Highest Standard Passed: Grade 12(Matric)

Subjects Passed: Afrikaans First Language

English Second Language

Accountancy

Economics

Typing

OTHER QUALIFICATIONS

November 1997 Protea College

Certificate Financial Management N4

Subjects: Financial Accounting

Entrepreneurship & Business Management

Management Communication

Computerized Financial Systems

IN-HOUSE COURSES:

• New Accounts System Training

• Telephone Doctor Skills

REFERENCES

Muller Fourie

DOLLAR THRIFTY CAR RENTAL

(Fleet Manager)

066-*******/ 083*******

Chicago Jacobs

DOLLAR THRIFTY CAR RENTAL

(Depot Manager)

081-*******

Buncwane Ncoyini

(Team Leader British Gas)

Capita

084-***-****

Sivuyile Panca

(Team Leader British Gas)

Capita

071-***-****

Sabrina Malagas

Team Leader

The Foschini Group

Parow

Tel: 083-***-****

Contact this candidate