Mamadou H Bah

*** *******’s Pond Court

Alpharetta, GA 30022

770-***-****

ad2j4e@r.postjobfree.com

SUMMARY

Bilingual (English/French) I.T Professional with A+/ Net+/ MCTS/ MCP/ MCITP certifications, and more than 6 years of software/hardware support specialist experience. COMPUTER SKILLS

Languages

Familiar with: Microsoft Visual Basic, Java

Software:

MS Office 2007/2010/2016 / Remote desktop / LANDesk / VPN / SCCM /

MDM / MAM / Active Directory / AirWatch /ServiceNow / ServiceDesk Platforms:

Microsoft Windows® XP/7/8/10 and MAC(OS)

EXPERIENCE

School Tech Support (Matrix) May 2018-Now

Fulton County School (Atlanta GA)

Assesses malfunctions of hardware for the purpose of determining appropriate actions to maintain computer and network operations.

Inspects computer and network equipment requiring specialized computer repair and trouble shooting skills for the purpose of identifying and verifying repair needs.

Used MDM and MAM to monitor, manage, secure company mobile devices and mobile app.

Used active directory to maintain devices and user’s account.

Used SCCM to install applications and deploy Windows 10 to lab computers.

Used AirWatch to push app and maintain IOS devices

Procures equipment, supplies and materials for the purpose of maintaining availability of required items and completing jobs efficiently.

Repairs computers, peripherals, network equipment and software, requiring specialized computer and electronics repair skills for the purpose of maintaining computer and network equipment in a safe and functional operating condition.

Trains selected personnel for the purpose of ensuring their ability to use new and/or existing software.

Desktop Support Analyst/TEKsystems Feb 2016-May 2018 center for disease control (Atlanta GA)

Member of desktop support team assisting users both local and remote users.

Utilized ServiceNow to organize and keep track of support tickets submitted by users.

Used MS AD to assist in managing and maintaining user and computer accounts.

Used SCCM to deploy applications to user’s computer.

Used troubleshooting skills to assist users with their everyday issues. Product Support Analyst / RICOH March 2014-Feb 2016 RICOH (Chamblee Tucker GA)

Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.

Documenting and resolving service tickets in a timely manner according to SLA.

Provide phone support for all operations using troubleshooting skills.

Provided a high level of customer service to each customer at all times. Windows 7 Deployment Lead / Coordinator Nov 2012-March 2014 AIG (Marietta GA)

Migrate User's computer from XP to Windows 7.

Schedules AIG personnel for deployment of new equipment, maintains inventory of computers.

Used LANDesk or Bomgar to troubleshoot user's software related issues.

Manage daily incoming tickets for local and remote users. Computer Repair Technician April 2010-Nov 2012

Computer Parts & Upgrades (Douglasville GA)

Recommend parts and build PC per client’s demand.

Performed hardware and software repair for all Computer Platforms.

Setup hardware and install requested software to client’s computer.

Provide onsite repair for clients.

Quality control Nov 2008-April 2010

Partner-Tech (Duluth GA)

Recommend parts and build PC per client’s demand.

Evaluated Company’s product specification and aligning them with customer requirements.

Maintained and setting up documentation of control procedures.

Ensuring product compliance with national legislation and standards.

Evaluate and execute test and procedures properly based on product modifications. EDUCATION

Interactive College of technology

Chamblee Tucker, GA

Associates (Computer Information Systems)

2009-2012

DeVry University 2012-2014

Atlanta, GA

BA (Technical Management)

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