Breanna Taylor-Myles

Vancouver, WA *****

ad2j4c@r.postjobfree.com

+1-559-***-****

Breanna L. Taylor

Fresno, CA

559-***-****

ad2j4c@r.postjobfree.com

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Statement

• A self-motivated and hard-working individual ready to put forth initiative and problem-solving skills to successfully deal with challenges and effectively handle difficult situations. Detail-orientated, resourceful and highly organized. An energetic and fast learner who is committed to excellent customer service.

Work Experience:

Michael's Messenger Service, Dispatch Supervisor- 2021 - 2023

• Receive medical items and understand instructions from the healthcare facility.

• Ensure that medical item/s are securely stored in the delivery vehicle.

• Ensure that the documentation corresponds to each item.

• Ensure that all documentation is credible and accurate.

• Map out a route to the destination, considering traffic and mileage.

• Ensure the punctual collection and delivery of medical items from the healthcare facility.

• Ensure that recipients sign delivery receipts and designations are verified.

• Ensure the safety of each item delivered.

• Accurately count and take inventory of medical items to be collected or delivered.

• Perform all duties within HIPAA regulations.

The Radisson Hotel Portland Airport,Night audit-2019-2021.

• Check in all and check out guests

• Set wake up calls

• Set up shuttle rides

• Answer customers calls

• Create a great guest experience

• Set up breakfast

• Keep lobby sanitized

• Roll the night over for the next day

• Close gift shop

• Process y-rates

• Keep lobby sanitized

• Help out any guest that has a question or an issue Amazon, XL Warehouse- 2018-2019

• Unload and load 50lb to 150lb packages from trailers

• Use pallet jacks

• Move 700-800 packages within 4 hours

Make sure all packages are in great care ( No tips or tears)

• Have a positive attitude

• Be a team player

Shamrock bartender, October 2018-January 2020

• Prepared alcoholic or non-alcoholic beverages for bar and patrons.

• Interacted with customers, taking orders and serving snacks and drinks.

• Assessed bar customers' needs and preferences and making recommendations.

• Having great memory was key!

LimeBike, Customer Service September 2017-2019

• Dispatcher for our field operations team to locate and retrieve and repair the company's product.

• Work closely and thoroughly communicate with customers and field operations teams to provide expedient, high quality customer service and repair dispatch.

• Co-ordinate and arrange bike maintenance pickups between customer support and field operations teams nationwide (Through Via Email and Phone Support).

• Monitor status on product and give tracking information on the company's products

• Greeted 80+ phone calls from existing customers/nationwide citizens

• Answered calls from existing and non existing customers.

• Solve any problems the customers might have.

• Empathize with distressed or irate customers.

• Deescalate every irate customer so that we won't have to escalate the situation

• Provide customers with great customer service.

• Ability to adapt to new internet platforms quickly. Alorica, Customer Service Jan. 2015 - Jan. 2016

• Handled large volume of calls, while providing excellent service.

• Responsible for utilizing customer service and sales skills to achieve the following goals

• Provided resolution to existing customer concerns Acquire New Customers

K.O. Wireless, Sales Representative Feb. 2012 - Jan. 2014

• Provided great Customer Service to ensure that the customers were satisfied

• Advertising new material via phones calls and Internet Recommended merchandise based on the customers’ needs Computed sales prices.

• Total purchases and processed payments

.

Charles Taylor & Sons Co., Team Member Jan. 2013 - Jan. 2015

• Filled out paperwork and made sure all files were up to date.

• Answered calls from interested clients

• Advertised sale/ company deals online

• Kept office organized

Education

• J.E. Young High School Graduated 2015

• Completed w/ 3.6 GPA

• Continued at Clovis International for a semester

• Completed a Course at Central adult school for my CNA Certification

• Currently attending Fresno city college.

Volunteer Work

• Kids Day Volunteer June 2009 - 2012

• Poverello House Volunteer November 2009 -

February 2011

June 2014

Skills:

• 5 years and 4 months of Customer Service experience.

• Managed high turnout rate while maintain quality service greeting and assisting costumers.

• Hardworking and Reliable

• Great Problem Solving Skills.

• Ability to work under pressure

• Fast learner

• Ability to adapt quickly

• Phone experience + Email experience

• Great availabilty

Work Experience

VIP Representative

Fresno Bee - Fresno, CA

May 2018 to Present

Responsible for handling inquiries from the call center, distributors, and management as well as answer the phone calls from customers.

The goal is to provide over the top customer service to all customers, both print and digital, and have a well informed local and call center staff to handle all customer service requests. Customer Service Representative

LimeBike - Fresno, CA

September 2017 to Present

Answer calls from existing and nonexisting customers. Solve any problems the customers might have.

Deescalate every irate customer so that we won't have to escalate the situation Provide customers with great customer service.

Education

High school diploma in Biology

Fresno City College - Fresno, CA

August 2017 to December 2017

Skills

• Bartending

• Pallet Jack

• Load & Unload

• Hotel experience

• Front desk

• English

• Microsoft Word

• Customer service

• Night Audit

• Guest Services

• Auditing

• Cash Handling

• HIPAA

Certifications and Licenses

CNA

October 2017 to October 2019

Certified nurse assistant

Contact this candidate