Customer Service Call Center
Resume:
Jovon
Bray
Customer
Services
Specialist
Jovon Bray
Seattle, Wa 98034
**********@*****.***
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Objective
Results-oriented Community Engagement Manager professional with more than ten years experience in project management, marketing communications, and community engagement planning. Has achieved significant outcomes in planning and executing large-scale marketing and community events by raising over $1 million in the community campaign. ㅡ
Experience Painter Pals / Community Engagement Manager June 2017 to March 2022, Oakland, Ca
Designed volunteer and community engagement opportunities within agency portfolio initiatives and measured areas (including one-time and ongoing volunteer opportunities, skills-based volunteering, volunteer recruitment and training, awareness and education events, etc.)
CDS / Call Center Customer Service Representative III April 2010 to June 2017, Roseville, Ca
As a Call Center Customer Service Representative III, responsible for Resolving customer complaints by following guidance from the company's customer service policies, including seeking additional information from the customer, escalating unresolved issues to supervisors or managers, and generating reports on customer satisfaction levels.
ABS / Client Account Manager II/Specialist
September 2004 to April 2010, Sacramento, CA
Managed customer accounts and generated sales to new or existing customers while providing exceptional service.
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Education
CSUS / Bachelor's Degree in Communication
September 2002 - May 2006, Sacramento, Ca
Awards: Dean’s List, Recipient of the Class of ’05 Scholarship ㅡ
Skills Marketing Communications, Strategic Planning, Purchasing. Customer Service/Call Center Supervisory Experience. Customer Service, Event Coordination, Marketing, Sales
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