Customer Service Business Development

Linda M. Puryear

SALES MANAGEMENT CUSTOMER SERVICE BUSINESS DEVELOPMENT

AREA OF EXPERTISE

Store Operation Management

Sales and marketing

management

Visual Merchandising

Inventory Management

Revenue generation

P&L Management

Sales and Promotions

Profit Building and Sales Growth

Courier Service

Customer Service

Staff Training & Development

Budgeting & Forecasting

Event Management

Public Relations

New Account Development

Time Management

Lead Qualification

Client/ Vendor Relations

Business Transformation

Sales/ROI Forecasting

Market Research/ Analysis

Sales Presentation and

Negotiation

Team Collaboration

Performance Management

Customer Service

Strategic Communications

Leadership and Development

Problem Resolution and

Decision-Making

EDUCATION

Cerritos College; Norwalk, CA

Associates in Business

Administration 1993

Major; management and

marketing

Columbus High School; Norwalk,

CA 1988

REFERENCES

Gloria Porter: 509-***-****

Gail Peralta: 562-***-****

PROFILE SUMMARY

Result-focused sales and marketing professional with over 10 years experience in managing all aspects of clothing and jewelry store operations (P&L, merchandising, sales, customer service, inventory, personnel and payroll management). A business owner with extensive experience in managing courier services for banks and pharmacies. Possess clear evidence of achievement in areas such as lead generation, successful marketing, profit maximization, customer retention, revenue generation and business development. Exceptional ability to establish rapport with customers, gain trust, and build strong repeat and referral business. A collaborative leader, team-builder and advocate of accountability and empowerment with strong organizational, interpersonal, communication, and leadership skills as well as proven success in leading team to exceed corporate growth and profitability objectives. WORK EXPERIENCE

Dodson’s Jewelers Feb 2018-Dec 2018

Sales Associate

Greeted customers in a timely fashion while quickly determining their needs.

Recommended merchandise to customers based on their needs and preferences.

Provided superior customer service to customers and enthusiastically sold high-end jewelry lines

Opened and closed the store, including counting merchandise, and taking inventory of jewelry.

Responsible for opening and closing registers, register management of POS system and merchandise returns.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Ensured proper presentation, organization, storing and replenishment of stock

Gave customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose.

Executed daily/weekly/monthly sales goals

Consistently improved the level of customer satisfaction and outperformed sales every quarter approximately, 10% over goal

Maintained and updated jewelry records, organized inventory reports of the store reducing shrinkage by 9%

Increased sales of sales of jewelry by 14% with effective marketing/closing techniques.

Fred Meyer Jewelers; Spokane, WA

Sales Professional

Displayed merchandise and promoting materials

Greeted and advised customers on quality and trends of jewelery

Explained cuts, carats, color, and clarity in jewelry and gems to customers

Provided estimate on repairing luxurious watches and custom jewelries

Suggested jewelry designs to customers suitable for certain occasions

Prepared bills, provided warranty certificate, wrapped merchandise, made invoices, and collected payment

Customer Service Representative

Listened attentively to customer needs and concerns; resolved issues in a timely manner that meet or exceed customers’ expectations.

Increased customer base sales by 60% and gross profit by 42% within two years.

Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files.

Provide sales support and advisory services to management to achieve monthly sales targets and increase market share.

Solidified long-term quality relationships with diverse customers to provide total satisfaction as well as to generate sales and new business opportunities 208-***-****

310 S. Shelley Lake Lane,

Spokane Valley, WA 99037

ad2j3x@r.postjobfree.com

WORK EXPERIENCE

Plato’s Closet; Spokane, WA

Store Manager Jan 2014 – Sept 2014

Managed store merchandising team, including managing products through their life cycle from creation to disposition, vendor management, meetings, and negotiations (minimum purchase quantities, rebates, and costs).

Implemented retail marketing strategies meeting budgets and achieving timely delivery of opening activities for new stores, relocations, and remodels.

Created merchandising displays to maintain customer interest and sustain momentum in sales.

Significantly reduced shrinkage by salvaging, pricing and remerchandising slightly flawed items.

Utilized social media to boost interest in store promotions and speed movement of merchandise.

Coached and Counsel Sales Associates; prepare and deliver performance reviews, enforce proper loss prevention procedures.

Reduced Loss by 10 % by implementing better customer service and cost reduction strategies.

Directed product selection, sales goals, promotional activity, vendor funding, product marketing, and site merchandising.

Increase employee retention rate by 20% through initiatives such as coaching and performance meetings.

Maintained and analyzed profit and loss reports to adapt to the needs of the company TNL Courier; Spokane, WA

Owner and Manager Feb 2005 – Jul 2013

Established Courier Company to provide courteous and efficient delivery and pick-up of packages to various companies, including banks and pharmacies.

Managed a staff of 12 by dictating routes and dispatching daily

Worked closely with dispatch drivers, coordinated services and monitored activities on the receiving dock

Maintained updated information regarding drivers and route coverage or other issues impacting transit delays

Ensured smooth running of daily operations and delivering activities

Performed management operations and update productivity and routing software systems regularly

Assisted in daily activities to ensure proper scheduling and safe and timely service delivery

Provided pertinent information to dispatch staff and clients courteously

Consistently maintaining an on time performance of 99% and ensuring quality service was provided during each customer interaction by providing efficient and professional delivery service

Maintain pick-up/delivery logs and vehicle maintenance logs to document duties performed Advance America; Spokane Valley, WA

Assistant Manager Feb 2005 – Jun 2007

Processed background checks and loans

Handled accounts receivable

Developed sales and marketing skills for the company

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