Daylis Aleman

772-***-****

Dear: Human resources.

I am here by submitting my resume in application for a position in your facility that is currently vacant.

I’m confident my experience, interpersonal skills and ability to handle challenges will make me an asset to your facility. As my resume details I have extensive knowledge in management duties as well as Customer Service.

I would welcome the opportunity to meet with you and answer any questions that you may have and to see how I can be a fit with your facility.

Thank you for your favorable consideration, and I look forward to hearing from you. I can be reached via phone .referenced above.

Sincerely,

Daylis Aleman

Enclosure: resume

Daylis Aleman

772-***-****

Objective

Seeking a position as an administrator in a department that rewards positive results, hard work, loyalty and dependability in a team environment.

Work History

All County Recycling – Key Largo, Florida 2001-2003

Receptionist/Dispatcher

Received phone calls, determined the nature of the calls and directed callers to the appropriate department.

Successfully arranged appointments between clients and employees.

Responsible for typing memos, reports and other correspondence.

Schedule trucks pickups and deliveries and checked for accuracy

Responsible for cash transactions, and bookkeeping

Attend and provide bilingual support

Copart auto auction: 2003-2005 Costume Sales rep

Financial specialist

Performed general office duties.

Handling insurance claims.

Scheduling auctions.

Answering multiline phone system.

Filing, typing memos and letters for insurance comp.

Helping and paying for cars to be picked up and delivered.

Money handling and heavy costumer service skills.

Responds to incoming customer calls concerning new and existing customer accounts within a call center environment.

Maintains company standards during recorded calls in order to ensure high quality service.

Receives incoming calls and makes outbound calls when necessary.

Receives and remedies customer complaints and grievances.

Records all calls in detail.

Receives request for new account service and account cancellation.

Services existing accounts.

Tropical Bakery 2005-2007

Server, Shift Leader

Provide excellent customer services

Greet customers and present menus

Make suggestions based on their preferences

Take and serve food/drinks orders

Up-sell when appropriate

Arrange table settings

Keep tables clean and tidy at all times

Deliver checks and collect payments

Cooperate and communicate with all serving and kitchen staff

Adhere to all relevant health department rules/regulations and all customer service guidelines

Cash out at the end of the night

Closing entire restaurant appropriately.

Kauffs Towing. W.P.B 2007-2010

Dispatcher

Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

Arrange for necessary repairs in order to restore service and schedules.

Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.

Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.

Prepare daily work and run schedules.

Receive or prepare work orders.

Oversee all communications within specifically assigned territories.

Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.

Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

Coverall Health Based Cleaning System, W.P.B FL 2011-2013

Office administrator

using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases;

devising and maintaining office systems;

attending meetings, taking minutes and keeping notes;

managing and maintaining budgets, as well as invoicing;

liaising with staff in other departments and with external contacts;

ordering and maintaining stationery and equipment;

organizing and storing paperwork, documents and computer-based information;

Photocopying and printing and scanning various documents, sometimes on behalf of other colleagues.

recruiting, training and supervising junior staff and delegating work as required;

Arranging both in-house and external events.

H&J Contracting, Wellington FL 2013-2016

Personal Assistance CEO

Planned and supervised all personal travel arrangements including: air travel, ground transportation, and accommodations

Maintained and managed activities, commitments, and deliveries

Planned the time table schedule of business, personal and weekend events

Efficiently managed telephone calls, emails and collected/ sort mail

Assist in meeting planning and events

Scheduled and coordinated weekly activities and fundraisers

Core skills acquired; adaptability, planning and organizing, and good communication skill

Attend business meetings on behave of CEO

Maintaining communication with employment and staff around the company

Foundcare, West Palm Beach FL 2016- 2020

Medical Case Manager/ Eligibility Specialist/social worker

Work in conjunction with medical care providers (e.g. case conferencing, attending rounds); ensuring all clients is case conferenced at medical rounds at least twice per year.

Implement the medical treatment plan by providing counseling on medication, appointment and other treatment adherence issues

Conduct initial pre-screening of clients to determine eligibility for services and appropriateness of case management services.

Verify enrollment in medical care, and support enrollment of the uninsured in Basic Health Care (BHC) if eligible.

Perform client intake and needs assessment including completion of all required paperwork.

Collect core data elements required for ARIES (AIDS Regional Information & Evaluation System) database intake.

Complete client assessment and reassessment including the acuity scale as a standard measure for the system of care.

Develop a comprehensive care plan jointly with the client that includes short and long term goals focused on attaining, maintaining and achieving positive health outcomes.

At least twice annually evaluate and update the client care plan based upon changes to health status and other factors detailed in the reassessment or acuity scale.

Conduct risk reduction counseling and partner counseling and provide referral services (PCRS) with all clients to prevent HIV transmission.

Refer and link clients to appropriate services within the system of care that promote positive health outcomes, treatment adherence, and greater self-sufficiency. Monitor the client’s follow-through with these services.

Review applications for various aid programs and ensure that applicants are eligible for them.

Vverifying that any application forms have been filled out correctly and checking the information on the forms for accuracy.

Having to do with any and every documentation and paperwork as well as computerized record keeping.

Ppreparing and maintaining client files, they must keep track of client appointments and any changes in the policies of their organization.

Educational Development

John I Leonard high school W.P.B

High School Diploma 2004

South University W.P.B

A.S Criminal Justice 2018

South University W.P.B

B.S Criminal Justice. 2020

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