Tiffani Funderburk

Address - **** OakLawn Ave., Apt. D Charlotte, NC 28206

Contact - ad2j3o@r.postjobfree.com 704-***-****

CAREER OBJECTIVE

Highly organized individual with customer service and clerical skills looking for a Medical Office Specialist Position. Love working with others, very fast learner, and very eager to learn more about being a Medical Office and Billing Specialist.

§Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Microsoft PowerPoint

§Skills: Decision-making skills; Critical thinking skills; Time management skills; Organized; Customer Service oriented

§Honor/Rewards: Alpha Beta Kappa, Student Ambassador and Honor Society 4.0

QUALIFICATIONS

Greenway EMR HIPAA Compliance Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers Medical Billing Medical Office Medical Administrative Patient Registration Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology

EXPERIENCE

Walgreens / Save- A -Trip Representative, Work from home- Orlando, Florida

Walgreens Specialty Pharmacy 05/2020-10/2021

Handle inbound and outbound telephone calls

Walgreens Save-A -Trip clients that need assistance with their medication’s refills.

Genesys EMR software: to document the patient’s names, date of birth, and medication information.

Outlook and Teams: for general email communication and training purposes.

Omnicell Systems: access to communication to manage telephone and log in and out

PMAP software: access to log into the telephone system and management incoming and outgoing calls

Abide by all HIPPA guidelines and uses medical terminology.

I also schedule vaccination appointments.

Broad -Path/EMI Health Dental Member Services, Work from home– Tuscan, AZ

12/2017-03/2018

Medical Billing

Provided and explain health benefits to members and providers.

Gave claim information to providers and members.

Assisted members or providers with online services.

Received payments for members.

Confirmed members insurance coverage for the providers.

Broad-Path/Ambeter, Medicare MSR Team, Work from Home– Tuscan, AZ

10/2017-11/2017

Customer Service Representative

Verified members insurance coverage.

Took payments for members.

Explained bill and online services to the member.

Reviewed or explained claims for members or providers.

Extended assistance to members and providers.

Convergys/ Blue Cross Blue Shield NC– Charlotte, NC

11/2014-07/2015

Customer Service Representative

Assisted and explained health benefits to members and providers.

Provided claim information to providers and members.

Offered support to members or providers with online services.

EDUCATION

Ultimate Medical Academy Associate of Science in Health Sciences - Medical Office and Billing Specialist, 2019

Fully accredited, accelerated program providing instruction in medical administrative procedures such as appointment scheduling, revenue cycle management, reimbursement methodologies, insurance claims management and electronic medical records (EMR) systems. Program content includes billing and collections process implementation, industry regulations, laws and ethics and bookkeeping to ensure medical office compliance. Research, professional writing, critical thinking and communications skills are emphasized throughout the program.

VOLUNTEER WORK

Carolina Medical Union Hospital– MONROE, NC

09/2010-04/2012

Assisted Living Care

Assisted with patients everyday living, making sure their needs were met, for example, dressing and bathing.

Made sure patients were involved with daily activities at the center that kept them active and involve with life, like exercising and developing friendships with others.

Would spend time with the patients during stuff they like to do for example reading or drawing.

Planned daily activities for the patients to do, like playing games such as Bingo.

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