Christopher Short Email: ad2j3c@r.postjobfree.com. Phn: 469-***-**** NPC# 1266353

Professional Experience:

Nov 2020 to Current: Wardlaw Claims Service, LLC

KIN Insurance – Hurricane and Daily Claims 10/2022 through 06/2023

Commercial Claims Desk Examiner – Plano TX

American Family Insurance and have been trained to work commercial claims. Mainly renters type of claims and now starting onto the hurricane season trained to handle the commercial side of those as well.

Hired to assist with workload for Americas Insurance Company. Americas is a company ran with close to 30 regular daily employees with policy’s sold through Agent Brokers. When 2020 Hurricane season being as busy as it was the company had outgrown its workable case load. Primarily worked Hurricane claims from Hurricane Laura through Hurricane Zeta, including some of the Tropical disturbances of that season. Once the CAT claims were brought under control and moving along, I was also issued day claims. Process was once estimate was reviewed by Field Adjusters Mgmt., I would review and either accept or refuse. If accepted, I would review and then contact Insured to review one more time to make sure all relevant items were included in the FAs scope. Adjustments were needed on roughly 90% of the FAs final reports. If items were clear enough and I could see existing damages from FAs field report photos, I would work as closely as possible with the Insured to complete the overlooked items and make the additions or adjustments in Xactimate. In some special cases the FA would be called upon to revisit the Insureds property.

Aug 2020 to Nov 2020 Wardlaw Claims Service, LLC

Inside Desk Examiner – Waco TX

Worked estimates completed by Field Adjusters for Hurricanes Laura, Sally, Zeta and Tropical storm Eta. Discussed documented losses with policy holders. Reviewed policies for covered items. Discussed amounts of loss with insured and well as the insured’s contractors. Issued payments to insured, unless directed to issue payment elsewhere. Made sure all lines of communication were open among all parties. Position required ability to carry heavy claim load while maintaining the highest levels of customer service as well as ASI / Progressive services standards. Responsible for working claim from cradle to grave. This included initial contact and explanation with insured the entire claim process. Assigned level of severity from 0 to 5 which would trigger a field adjuster for claim level 3 and higher. Worked closely with the field adjusters on each claim. Often requesting revisions or revising estimate myself in Xactimate. Working of the estimate had a strict claim process of 9 total steps. Once all steps were completed claim was paid and closed.

Sept 2019 - August 2020 - WNC Insurance Services / Precise Adjustments

Inside Commercial Claims Examiner – Dallas TX

Hired specifically for the Kentucky National Insurance Third Party Administrator of Claims. Worked closely with KYIN Executive Management, Kentucky based Independent Adjusters and their Adjusting firms to provide the highest level of customer service and satisfaction for the Insured as well as the Insurer. Claims were assigned from time of inception, had sole ownership while investigation was carried out and up to closing of the claim. Basic workflow is as follows: Day claim was reported focused on contact with the Insured to discuss workflow and what Insured could expect during the claims process. Assigned IA to do field inspection of the loss and worked closely with the IA on timely inspections as well as submitting the final report within 5 days after initial contact with the Insured. Verified all possible coverages for listed loss. Maintained close contact with Insured to keep informed on status and any items

Nov 2018 to Dec 2018 Wardlaw Claims Service, LLC

Claims Examiner – Minneapolis MN

Worked as an Inside Claims Examiner. Reviewed estimates completed by Field Adjusters. Discussed documented losses with IA as well as policy holders. Reviewed policies for covered items. Discussed amounts of loss with insured and well as the insured’s contractors. Issued payments to insured, unless directed to issue payment elsewhere. Made sure all lines of communication were open among all parties.

Sept 2018 to Oct 2018 Worley & Co.

Claims Examiner – Carrollton TX

Worked as an Inside Claims Examiner. Reviewed estimates completed by Field Adjusters.

Discussed documented losses with IA as well as policy holders. Reviewed policies for covered

items. Discussed amounts of loss with insured and well as the insured’s contractors. Handled over

100 claims from inspection to completion and closed status

Sept 2017 to Dec 2017 Global Risk Solutions

Claims Examiner - Sarasota FL. Hurricane Irma

Worked as an Inside Claims Examiner. Reviewed files completed by Field Adjusters. Discussed documented losses with IA as well as policy holders. Reviewed policies for covered items. Discussed amounts of loss with insured and well as the insured’s contractors, public adjusters, and often insured’s attorney. Issued payments to insured unless directed to issue payment elsewhere. Handled over 250 claims from inspection to completion and closed status. This also included supplementary payments once work had begun.

Aug 2017 to Sep 2017 Pilot Catastrophe Field Adjuster - Baytown TX

Auto Field Adjuster in the Houston/Bay Town Area. Hurricane Harvey

Worked as an Auto Field Adjuster in the Houston/Bay Town Area. Accessed vehicles brought to the Speed Way (holding area) for flood damages. Main issue was brackish water entering the compartment of the vehicle. If so, vehicle was a Total Loss. Once determined, would inspect vehicle for value. Inspect for all options from tires to paint, looking to get insured the most value for their loss. Inspected 10 cars plus per day

June 2017 to July 2017 Field Property Adjuster – Minneapolis, MN

Reviewed claims issued to me at arrival. Made contact with insured and discussed issues of importance with insured. Scheduled inspection date. Met face to face with insured to do inspection, wrote up estimate, discussed findings and loss amount with insured, and issued payments.

Mar 2017 to June 2017 Inside Adjuster – Irving, TX

Worked as an Inside Adjuster to make sure anything that might have fallen through the cracks was handled.

Re-assigning a new adjuster to making sure a supplementary payment was issued.

April 2016 to May 2016 Field Property Adjuster – San Antonio, TX

Reviewed claims issued to me at arrival. Made contact with insured and discussed issues of importance.

Scheduled inspection date. Met face to face with insured and/or contractor to do inspection, wrote up estimate, discussed findings and loss amount and issued payments.

Aug 2016 to Jan 2017 EA Renfroe & Co.

Inside Adjuster – Auto - Bodily Injury/Liability/Property – Allen TX

Inside Adjuster working Bodily Injury. Assisted in making sure claims were continually moving forward. Answered questions from insured, 3rd parties, and/or attorneys. Did what was needed to keep all parties informed. Fielded inbound calls from all parties involved. Took care of tasks from issuing a rental vehicle to making sure all medical documents had been received so a fair settlement could be issued.

Nov 2015 to Mar 2016 Best IRS

Inside Auto Adjuster – Express Auto – Allen, TX

Inside Auto Adjuster working Express claims. Assisted insured in streamlining claim to quickest possible resolution based upon their coverage limits and company policy for the mutual satisfaction of insured as well as insurer.

Licenses: AL, AZ, CT, FL, GA, LA, MI, MN, MS, NC, NM, NY, OK, SC, TX, VT, WA

Certifications:

State Farm Auto Certification

State Farm AIAC Broadcast

State Farm Policy (Wind/Hail)

State Farm FIAC Broadcast

Xactimate 28 Training

USAA Certified 11/29/2017

California Earthquake

Tower Hill Field Certification

Education

University of North Texas, Denton, Texas

Arts & Sciences with a concentration in Business 1988 - 1992

Methodist Dallas Hospital – EMT Basic 2009 - 2010

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