Deborah Boucher, PMP, CSM, SA, LPM

ad2j3a@r.postjobfree.com • 860-***-**** • linkedin.com/in/deb-boucher

Portfolio Project Management & PMO Director

Establish and lead state-of-the-art Portfolio & Project Management Offices.

Highly experienced Portfolio Management & PMO leader with successful track record for standing up Portfolio & Project Management functions and leading organizations through maturity growth models. Driven visionary eager to bring strategic impact to organizations by providing streamlined delivery practices that maximize ROI and align with business objectives.

Highlights of Expertise

Strategic Program Delivery

Agile Development

Lean Portfolio Management

Vendor Management

RFI/RFP process

Training & Development

People Management

Negotiations

Systems Analysis

Cost Containment

Organizational Change Management

Career Experience

Otis Elevator, Farmington, CT

Director, Digital Technology Portfolio Project Management & PMO (2020 to Oct 2023)

Built a Portfolio Management & PMO from the ground up, enabling Otis to deliver the highest ROI and provided transparency to the $40M+ investment portfolio consisting of 50+ projects. This included upskilling and hiring ~20 project management leaders aligned to the business pillars. Directed Otis Digital Technology’s annual planning process, utilizing portfolio data and decision science to select the highest value investments aligned to the strategic objectives.

Achieved full portfolio transparency leading to stakeholder awareness and risk management.

Utilized a strategic mindset that enabled Otis to align investments to organization strategy.

Led Digital Technology preparation of the strategic annual and long-term planning and investment processes.

Completed RFI & RFP for new PPM tool resulting in better transparency and delivery of strategic projects.

Developed and implemented efficient governance processes and financial management that ensured projects were delivering their benefits as desired.

Defined and implemented key portfolio, program, and project performance metrics (KPIs), utilizing metrics to provide a data centric view of delivery of strategic objectives. This created levers for the leadership to make key project start/stop/stay decisions.

Partnered with functional leadership to ensure appropriate resource planning, execution, visibility, and tracking of portfolio that resulting in 20% project cost savings.

Webster Bank, New Britain, CT

Vice President, Program Manager (2019 to 2020)

Directed management of programs and projects within the scope of Digital Sales & Marketing. Worked with line of business and IT technical leads to facilitate resource estimation, identify, analyze, and respond to overall roadmap and value streams risks.

Enabled the bank to deliver projects with desired ROI in the shortest time and within budget.

Collaborated with procurement to successfully execute RFI or RFP with applicable vendors.

Ensured adherence to all governance, regulatory and audit requirements.

Facilitated the development of processes/metrics to measure program and project scope deliverables.

ESPN/Disney, Bristol, CT

DIRECTOR OF PROJECT MANAGEMENT OFFICE (PMO), MEDIA ENGINEERING (2018 to 2019)

Directed management of programs and projects within the scope of information security, network and security infrastructure, and production system and services.

Prioritized projects and managed staff and vendor relationships, enabling the organization to focus on the highest value projects and ensure smooth & efficient performance of resources.

Spearheaded scaled agilest (SA) training for project managers as part of scaled agile framework implementation enabling ESPN to transform to Agile and delivering on strategic objectives faster.

DIRECTOR OF PMO, DATA PLATFORMS (2014 to 2017)

Managed multimillion-dollar budget balancing project load and resources to deliver large-scale software, infrastructure, and engineering projects. Led cross-functional teams of up to 90 project managers, developers, business analysts, IT architects, and technical writers.

Program managed redesign of espn.com, updating the site to align with current goals and standards, enabling ESPN to maintain its competitive edge.

DIRECTOR OF PMO, STATISTICS DATA REPOSITORY (SDR) REDESIGN (2010 to 2014)

Oversaw 50-person team of developers, business analysts, IT architects, and project managers. Implemented key performance indicators (KPIs) and Objectives & Key Results metrics (OKRs).

Directed 4-year program initiative to address Statistical Data Repository technical limitations that delivered cost savings approaching $16M.

ASSOCIATE DIRECTOR OF PROGRAM MANAGEMENT, PLAYBOOK (2007 to 2010)

Program Managed technology platform upgrade migrating users from Oracle Forms to SOA .NET application. Supervised program and project managers and business analysts to coordinate all aspects of SDLC, including financial tracking and reporting along with project, change, and risk management.

Hartford Insurance Group

SENIOR PROGRAM / PROJECT MANAGER (2003 to 2007)

Program Managed development and data projects and orchestrated all aspects of programs, including vendor, resource management and IT Governance.

Led $50M initiative to upgrade a key operational platform to facilitate simplification of marketing efforts and improve productivity by aligning internal capabilities with vendor applications.

Travelers Property Casualty Corporation, Hartford, CT

After developing software for the property and casualty personal & business lines, moved through a leadership rotational program incrementally perfecting my project management leadership skills.

Senior Project Manager (1999 – 2003)

Successfully managed and delivered multiple complex projects, ensuring adherence to project timelines, budgets, and quality standards.

Information Technology Leadership Development Program (ITLDP): Rotational leadership program with increasing levels of responsibility. (1997-1999)

Rotation 1: Lotus Notes Developer – Developed and maintained Lotus Notes applications for National Accounts business segment.

Rotation 2: Y2K overall Travelers/Citigroup Project Manager - Successfully managed the Y2K enterprise project, ensuring that all systems and applications were prepared and compliant for the year 2000 transition.

Rotation 3 (final): Enterprise Data Center Operations Manager - Managed daily operations of a large-scale data center, ensuring smooth and uninterrupted functioning of critical infrastructure and systems.

Software Developer (1989 to 1997)

Designed and coded software applications, adhering to industry best practices and standards.

Collaborated with cross-functional teams to gather requirements, analyze user needs, and design software solutions.

Conducted thorough testing and debugging of software applications to ensure optimal performance and functionality.

Education, Activities & Credentials

Bachelor of Science (BS), Management Information Systems, Central Connecticut State University

Chairperson, Travelers Insurance IT Leadership Charity Golf Tournament

Credentials:

Certified Project Management Professional (PMP) – Project Management Institute

Certified Scrum Master (CSM) – Scrum Alliance

Safe Agilest (SA), Scaled Agile Framework (SAFe)

Lean Portfolio Manager (LPM)

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