Business Analyst

ad2j2n@r.postjobfree.com +1-469-***-****

Over 8 years of experience as a solutions-driven business analyst with a keen awareness of developers and end-users needs and able to deal with user groups at all levels efficiently. Technical writing skills, communication skills and creating detailed designs and development specifications being the major strengths. Highly analytical and process-oriented business analyst with in-depth knowledge of database types; research methodologies; manipulation and visualization.

•Experienced as a Business Analyst in Aviation, Finance, Retail, and Healthcare domains and an in-depth understanding of the business process models underlying these domains.

•Strong Knowledge and hands on experience with SDLC methodologies like Agile/scrum and Waterfall

•Excellent understanding of Business Requirements Gathering, Evaluating Database Sources, Translating Requirements into Specification/ Functional and Technical Documents.

•Design and review of various documents including the Software Requirement Specifications (SRS), Use Cases, Business requirements document (BRD), Use Case Specifications, Functional Requirement Document (FRD), Functional Specifications Document (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents.

•Experience attending and collaborating on the conduction of SCRUM meetings: Sprint Planning, Sprint Review, Daily Stand-Up Meeting and Retrospective Meetings.

•Expert in doing Use Cases, creating Activity diagrams with UML using modeling tools such as MS Visio.

•Conducted Joint application development (JAD) sessions with relevant Subject Matter Experts and documented reports, implementation requirements, project status reports, oral presentations, e-mails, etc.

•Authored business and system requirements analysis and functional specifications with supporting business process flows (data modeling), Traceability matrices, risk analysis.

•Experience in working with the design/UI team over rationalization and digital marketing of applications towards creating a better interface.

•Organized, goal-oriented, self-starter, and ability to master new technologies, manage multiple tasks while following through from start to completion with limited supervision.

•Great expertise in MS Office (Word, PowerPoint, Excel, and Visio).

•Experienced in collaborating with internal and external colleagues from a range of disciplines including Product Management, Agencies, IT, ManTech, Business Partners, Architecture, Development, and User Experience Design

Project Methodologies

Agile, Waterfall, Rational Unified Process (RUP), Hybrid

Business Modeling Tools

MS Office, MS Visio, Microsoft Azure Cloud, Rational Rose,

Enterprise Architect

Requirement Management Tools

Rational RequisitePro, ServiceNow, BMC Remedy

Databases

SQL Server, Oracle, MS Access

Quality Assurance

QCM, JIRA

Version Controls Tools

Visual Source Safe (VSS), Concurrent Versions System (CVS)

Operating Systems

Windows 10/7/XP, Linux

Programming Languages

C, SQL, T-SQL

STATE OF OH, DEPT. OF COMMERCE, COLUMBUS, OH

[AUGUST 2022 – PRESENT]

BUSINESS ANALYST

PROJECTS:

Working as the primary Business Analyst for the State of Ohio, Department of Commerce over a project for Division of Securities to build an automated application for managing Ohio State’s registrations, examinations and cases including complaints, dispositions, and hearings for financial institutions.

RESPONSIBILITIES:

•Created, updated, and enhanced internal support documents to assist internal and external stakeholders.

•Provided implementation project management support to client institutions and processors in assigned region to ensure customer expectations are exceeded.

•Identified and implemented process and procedural improvements as approved by manager.

•Coordinated external provider relationships to ensure accurate and effective services integration.

•Developed, coordinated, and executed project plans, task schedules and resource activities to ensure on-time and effective project delivery.

•Proactively identified and managed operational process improvements to increase service quality, efficiency, and/or business relationships.

•Reviewed and analyzed audit and workflow reports to ensure requests are progressing within standard SLAs.

•Reviewed team’s portfolio of Client implementations to ensure aged items are escalated timely.

•Conducted regular review sessions to ensure focus on continuous improvement.

•Attended meetings and training as required to continue development and to enhance knowledge of management products, processes, and technologies.

NETJETS, COLUMBUS, OH

[OCTOBER 2021 – JUL 2022]

BUSINESS ANALYST

PROJECTS:

NetJets is a private jet company that offers fractional aircraft ownership, private jet leases, and private jet card programs. Working as a Business Analyst for Owner Services Team over multiple applications and projects including ServiceNow Incident Support for the team.

RESPONSIBILITIES:

•Created and/or managed backlog user stories that defined new features for our team.

•Expertise in interpreting data and analyzing results using statistical techniques and providing ongoing reports.

•Lead the Production Support team to help resolve all/any application-based issues encountered by business users, based on incidents received in ServiceNow que.

•Expertise regarding data models, database design development, and segmentation techniques.

•Identified factors that lead to better program outcomes and helped to develop statistical models.

•Conducted statistical tests of significance and correlation analysis.

•Investigated, defined, and resolved data and results in consistencies.

•Played an integral role in assisting senior management to better understand current challenges and opportunities regarding the business.

•Worked on rationalization of a platform used by business users that involved updating the interface to a more current look and feel.

•Implementation, integration and configuration of NetSuite ERP.

•Communicated effectively with audiences of varying technical aptitudes both result and deadline driven.

•Adept at driving project timelines to completion with a cross-functional team

•Assisted with technical analysis to determine present and future performance of reporting tools for the Business and Operational Units

•Prepared defined reports on a scheduled basis for the business.

•Created Project Plan to align with the Statement of work for work streams including User research, User Experience strategy, Rationalization and Future State Architecture.

•Tracked, analyzed, and troubleshooted process flow problems and recommended system enhancements that will resolve them.

•Develop training curriculum and conduct formal training sessions with clients. NetSuite ERP Administration for contracted clients.

NJ TRANSIT, NEWARK, NJ

[MARCH 2017 – AUGUST 2021]

BUSINESS ANALYST

PROJECTS:

New Jersey Transit Corporation, branded as NJ Transit, is a state-owned public transportation system that serves the US state of New Jersey, along with portions of New York State and Pennsylvania. Worked as a Sr. Business Analyst in the Point of Sale (POS) and Finance department for 3 projects as below:

•Development, Testing and Implementation of a Reporting System (BARS) that allow Clients/Users to monitor and analyze a vast amount of system information in an organized and meaningful way. The content of most reports can be customized based upon the available data parameters. This SAP based system is based on retrieving data by creating a query using Web Intelligence. Also, it involves other associated applications that allow our team to manage (add or remove or make changes) back-end, all the modifications that must be made to keep the system updated with constraints related to the data or that might affect the data in any way.

•Development, testing and implementation of a Mobile Application (My Tix) that allows users to conveniently buy tickets online, get access to all the schedules, track their status and other information they need. The application is capable of real time updates, trip planning, displaying tickets/passes with an option of a convenient and secure payment gateway.

•Management of incoming Monthly Data Flow on a pre-designed website and sending all the changes to live locations for updating the fare modifications accordingly, if any.

RESPONSIBILITIES:

•Meet with user and clients to get the Vision Scope document.

•Conducted Focus Group Session with brokers and users, managers and other SMEs to identify those functionalities that would maximize the efficiency of the process.

•Facilitated Workshops to extract knowledge from business experts to be incorporated in process model.

•Utilized agile software development methodology to manage and control software and product development.

•ERP Capability demonstration to client.

•Developed an analysis model that includes business process flow diagrams to document the AS-IS and TO-BE processes.

•Analyzed Business Requirements and created Use Cases, Use Case Diagrams, Navigation Flow, Business Flow Diagrams and Workflow Diagrams for applications and created Activity Diagrams using MS Visio.

•Worked with infrastructure Project manager to identify best approach for gathering requirements using Crystal Reports.

•Assisted independent administrators and report designers in maintenance of systems and report writing using Crystal Enterprise, Crystal Reports, Seagate Info, Oracle, SQL Server and Microsoft Office Suite to produce statistical, budgetary, inventory control, analytical and other reports.

•Wrote and updated User Stories to capture all actions.

•Used agile methodology to Conduct Data Analysis to find missing data fields in the application and customize them and extensively used JIRA.

•Creating and analyzing financial reports along with working with the financial advisors with the Revenue Recognition principles stated in US.

•ERP capability demonstration to Client for implementation of MFGPro QAD application in the organization stream.

•Responsible to analyze results and provide financial observations to upper management.

•Created financial (P&L, Balance Sheet) reports at year end and compared reports with previous year. If any discrepancies found, then contacted and interrogated client (s) to find out reason for discrepancy.

•Provided analysis, understanding and business perspectives on many financial and operational issues.

•Gathered Business Requirements, analyzed data/workflows. Defined the scope, financial projections and Cost/benefit analysis.

•Worked on the financial area of ERP system.

•Worked on the application developed for the credit check and finance management. It provides financial services like online account decision, customers can apply for loans, view and download monthly statements, pay their bills, etc.

•Created test cases and scenarios for Regression, Integration as well as Back-end, GUI and System testing.

•Worked with the team on designing the application’s physical and functional structure to meet the client’s requirements.

•Participated in Creating Master data and map them into various modules of the ERP application.

•Worked with the team in setting up a safe and secure payment gateway, for users to pay for tickets/passes on the mobile app. Also, was primarily responsible to test the application thoroughly, by making the app go through multiple levels of test case scenarios, before letting the application go into production and making sure the application is breach-free.

•Conducted weekly meetings with the project team and weekly status reporting (Score Card); prepared an overall QA status report and shared it with the Team/Senior management using HP ALM 12.5 installed to Azure cloud.

•Experienced in writing complex SQL Queries, Stored Procedures, Triggers, Views, Cursors, Joins, Constraints, DDL, DML and User Defined Functions to implement the business logic and also created clustered and non-clustered indexes

•Researched and analyzed data, made appropriate recommendations based on findings.

VERIZON WIRELESS, WARREN, NJ

[JUNE 2016 – JANUARY 2017]

BUSINESS ANALYST

PROJECTS:

Verizon Wireless is an American telecommunications company which offers wireless products and services. Used Kronos application for scheduling. Used power center to transform the data from various data sources. As part of this project, we also migrated the data from SQL server to Oracle. The Migration project we accomplished was to move the legacy application from SQL Server stack to Verizon Standard Oracle stack.

RESPONSIBILITIES:

•Worked in Agile framework across the board.

•Owned, prioritized and maintained the product backlog while partnering with cross-functional teams to deliver high-quality solutions.

•Work with business stakeholders to rank and prioritize the backlog, and to ensure user stories are ready for the next sprint.

•Look for abnormal error message in the log file of the ERP application and take corrective actions.

•Created User Stories into Product Backlog Items (PBIs) and lead PBI grooming sessions for Prioritization and Sprint planning.

•Provisioning and access governance experience with and understanding of security on systems such as Active Directory, LDAP/Unix, DBMS Oracle and manual provisioned applications

•Create design documents and functional specifications for development and enhancement work efforts

•Gather requirements by conducting meetings and brainstorming sessions with SMEs and senior management.

•Providing adequate End-user training of the client to work in the ERP environment.

•Involve in conducting JAD (Joint Application Development) sessions with the entire team to come up with the possible solutions for the business problems

•Responsible to create AS IS and TO BE Business Process Flow diagrams in MS Visio

•Assist Project Manager to identify risks and create mitigation plans

•Understanding of directories (AD/LDAP) and group structures, policies etc.

•Responsible for collecting and documenting the business and technical requirements for the Network applications which interface with the OSS/BSS applications.

•Responsible for capturing the requirements for the Integration between Network and OSS/BSS applications.

•Been a part of Architecture and modeling team and have used SOA (Service Oriented Architecture)

•Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.

•Applied Unified Modeling Language (UML) methodology to create use case diagrams and sequence diagrams in Rational Rose.

•Upgrade the strategy about how to optimize sale of different products within reasonable cost and how to control the inventory.

•Working with clients to better understand their needs and present solutions using structured SDLC approach.

•Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application.

•Translated the user business requirements into functional requirements for OSS/BSS development.

•Created baseline process maps with Visio based on mapping sessions.

•Participated in Basic Level Design review and sign off sessions for all components.

•Conducted Daily Stand-Up Meetings to decide what needs to be get done.

•Documented user requirements using UML diagrams, use cases using MS Visio.

•Responsible for SQL tuning and optimization using Analyze, Explain Plan and optimizer hints.

•Developed the project plan with the PM assistance and included provisions for project scope changes and issues and initiated efforts to make enhancements, created work process flows and work break down structures.

•Business re-engineering to align into the best process to fit into ERP product.

•Created current state flow diagrams and also depicting the future state flow diagrams in MS Visio by interviewing various SMEs and feedback from IT solution architects

•Prepared artifacts such as BRDs, FRDs, Use Cases & UML diagrams using MS Visio

•Provided the best practices for SailPoint functionalities and implementation

SPECTRUM HEALTH, GRAND RAPIDS, MICHIGAN [AUGUST 2015 – APRIL 2016]

BUSINESS ANALYST

PROJECTS:

Spectrum Health is one of the nation’s largest and most respected healthcare management companies. The main objective of the project was to design its Electronics Claims Processing (ECP) system to accept the electronic claims coming from the various providers (doctors and hospitals) and process them. System also incorporates the health insurance products and ERP Systems which help their employees to choose and calculate their Health benefits.

RESPONSIBILITIES:

•Reviewed finalized requirements and use cases with Clients that served as subject matter experts for requirements validation and sign offs.

•Performed GAP Analysis to develop business requirements, created Use Cases, functional requirements, Business Rules, developed wireframes using MS Visio.

•Played key role in System Development Life Cycle Process consisting of Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence

•Elicited and gathered user and business requirements through open-ended discussions, brainstorming and storyboarding/prototyping.

•Participated in Creating Master data and map them into various modules of the ERP application

•Create use case scenarios, process flows, and other supporting documentation as needed to build or define system or process requirements.

•Identified and wrote Use Case specifications for Functional requirements and created business process workflow diagrams in MS Visio adhering to UML standards.

•Collaborated with stakeholders in defining user, system, scope and project requirements for the new system enhancement.

•Business Requirement Document and Functional Requirements Document preparation and requirement walk-through with the technical team.

•Participated in the full Software Development Life Cycle (SDLC) using Waterfall methodology

•Documentation of System specification preparation for existing applications and Requirement Traceability.

•Facilitated JAD sessions for analysis, design and development strategy.

•Gathered and documented UX/UI (visual) requirements (using Microsoft Excel and PowerPoint) and created simple UX designs and UI wireframes.

•Performed requirements review with the business stakeholders, developers, and QA team.

•ERP rollout and handover to client.

TAPESTRY (COACH, KATE SPADE), NYC

[DECEMBER 2014 – JUNE 2015]

BUSINESS ANALYST

PROJECTS:

Tapestry business units creates offers to help sell products, reduce inventory of goods, or to help promote a new product line. These offers allow for discounts and special deals when the product is purchased via various selling channels that include the Point of Sale in stores and e-commerce platforms. In order to support the different offers that the Tapestry business units create, the SAP Promotion module has been configured. One type of offer includes the creation of discounts at the subclass, class, or department level which is handle via the Promotion Discount interface

RESPONSIBILITIES:

•Acted as a Primary Point-of-Contact between the client and technology team, gathered requirements from various end users and analyzed, evaluated, and implemented these requirements into appropriate Business and Technical solutions.

•Extensively used UML Methods in MS Visio, to develop use case diagrams, activity diagrams, and data flow diagrams to represent the system workflow, visualize requirements and capture bottlenecks in the application.

•Performed Data Analysis of existing data through SQL and MS Access.

•Executed SQL queries, to retrieve data from different databases, for data validation & analysis, researching underlying data errors, and generating reports.

•Coordinated with QA team in developing test plan, test cases, test scripts, for conducting black-box testing, functional testing, system testing, integration testing, regression testing, performance testing, sanity testing.

•Facilitated User Acceptance Testing (UAT) with end users by providing necessary training and setting up testing data, test scenarios, and testing environment.

•Played a key role in Defect Management -by identifying & delegating defects, monitoring status, ensuring timely closures, and generating performance reports, to ensure quality software.

•Created Requirements Traceability Matrix (RTM) to track requirements and testing activities, as well as maintained forward and backward traceability throughout the testing and development lifecycle.

•Lead facilitation meetings with various department heads

•Retrieved Data using SQL queries and did Data Mapping and Data analysis.

•Used Visio for the presentation of Process flows to various groups.

•Assisted in on-going process improvement efforts to ensure test planning, execution, and reporting is effective, efficient, standardized, coordinated, and integrated.

•Wrote test plans and created test cases, identified test data and performed functional testing and UAT with business users.

JJ TECHNOLOGIES, RAIPUR, INDIA

[OCTOBER 2013 – NOVEMBER 2014]

BUSINESS ANALYST

PROJECTS:

JJ Technologies offers a wide range of HR, payroll, tax and benefits administration solutions from a single source.

The project was to integrate the HR, Payroll, Tax and Labor Manager into single sign on WFN module where the employees can access all the four services in one environment. Project also involved extensive discussion with clients to understand the existing business processes and rules related to benefit plans and funds transfer pricing, analyzing and optimizing the benefit calculation process with the goal of extracting relevant information pertaining to employee assets and liabilities that be incorporated to the HRIS Front End applications.

RESPONSIBILITIES:

•Actively participated in gathering the business requirements by interviewing the Subject matter experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams

•Developed timelines for project, managed timelines and resources to successful completion.

•Prepared process flow/activity diagram for existing system using MS Visio and re-engineer the design based on business requirements.

•Created and reviewed business requirements Document (BRD), functional specifications Document (FSD), project schedules, documentation, and test plans.

•Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.

•Designed the business requirement collection approach based on the project scope and SDLC methodology.

•Performed extensive requirement analysis including data analysis and GAP analysis.

•Performed extensive Cost benefit analysis, Requirement Analysis including data analysis and gap analysis. Designed and developed project document templates based on Waterfall Methodology.

•Regularly interacted with the Testing team for executing the Test Plans, providing Test Data, creating Test Cases, and resolving issues upon detection of bugs and collecting the Test Metrics.

•Managed product backlog within HP QC, and project information and artefacts using Crystal reports.

•Defined validations to be built into application in line with the functional requirements.

•Played a key role in the planning, testing, and implementation of system enhancements and

•conversions.

Campbellsville University – Ottawa, KS MBA in Information Technology

Indiana State University — Terre Haute, IN l MS in Electronics & Computers Technology

NGEC University — Raipur, INDIA l BACHELOR’S IN ENGINEERING in Electronics and Telecommunication

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