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Customer Service Administrative Assistant

Location:
Houston, TX
Posted:
January 08, 2024

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Resume:

TARIAL NELSON

Houston, TX *****

ad2j2j@r.postjobfree.com

832-***-****

Billing processing, Coding, collections, denial claims, Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments, preparing

patient charts and insurance verification.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Cash Vault Teller

Wells Fargo

June 2018 to Present

Processes, monitors, and validates coin and currency amounts in the vault according to company standards and regulations. Maintains an accurate record of all cash exchanges. Counts money and balances the vault. Insurance Coder/Verification Specialist

Comprehensive Sleep Medicine Associates - Sugar Land, TX May 2017 to Present

Responsible for reviewing patients’ case and insurance coverage information to personalize the call contents to the patient. Determining the correct codes for patient records. Study patients’ scanned requisition record and input all information relating to insurance coverage. Take and verify all patients’ demographic information when registering them for the service or program. Using codes to bill insurance providers.

Establish contact with the ordering physician’s office or customer service department to resolve issues concerning missing vital information from patients scanned requisition record. Assign and sequence all codes for services rendered. Communicate with insurance companies about coding errors and disputes. Process all prior authorization.

Billing Processor/ Front Desk

KIDS DENTAL ZONE - Harvey, LA

March 2013 to August 2016

Completed several activities related with medical administrative functions, including appointment scheduling, patient registration, claim documentation, system entry, and distribution of sample pharmaceuticals. Work directly with patients and contacting hospitals, calling patients, typing letters, taking notes during patient/ doctor interactions, and collecting and entering data related to clinical and administrative procedures. Key Accomplishments:.

WORK EXPERIENCE

Recording and reconciling medical data.

Coded and billed medical claims for various hospital and nursing facilities. Verified patient eligibility and claim status with insurance agencies. Answer and resolve patient billing inquiries.

Preparation of medical statements and cost reports as needed. Record payments, send monthly statements.

Invoice clients using time & expense software.

Customer Service Rep Manager

CASH ADVANCE - Gretna, LA

October 2009 to December 2012

Performed daily maintenance of the loan applicant database. Provided expert financial advice on title and both educational and personal loans. Operated office equipment such as copiers and fax machines. Entered information into computer databases.

Processed and routed incoming mail.

Cross-trained and provided back-up for other customer service representatives when needed. Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Cash Vault Teller

CAPITAL ONE BANK

March 2004 to August 2009

Monitored and tracked securities transactions, fund transfers, margin accounts and option trading. Performed extensive analytical calculations, including a complete audit of each mutual fund. Verified details of transactions, including funds received and total account balances. Deposited third party checks, as well as monthly reserve transfers. Opened and assigned new client accounts.

Balanced batch summary reports for verification and approval. HIGH SCHOOL DIPLOMA in GENERAL STUDIES

L.B. LANDRY HIGH SCHOOL - New Orleans, LA

CASH (9 years)

BILLING (3 years)

DOCUMENTATION (7 years)

SCHEDULING (3 years)

CUSTOMER SERVICE (10+ years)

Data Entry

Time Management

EDUCATION

SKILLS

Cash Handling

Computer Skills

CPR

October 2017

SKILL HIGHLIGHTS

Healthcare billing proficiency Strong organizational skills Problem resolution ability Courteous demeanor

Appointment scheduling proficiency Large cash/check deposits expert Office management professional Customer service expert Insurance verification competency Opening/closing procedures Computer charting Cash handling

Insurance billing specialist MS Excel expert

Dental office expertise Detail-oriented

OSHA training Data entry

Front office procedures expertise Administrative support CPR HIPAA compliance

Dentrix Computer proficiency

Analytical abilities

Self-directed

SKILLS

10-Key, Account Management, Active Learning, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Internet Research, Letters and Memos, Medicaid regulations, Medical and clinical services, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management

CERTIFICATIONS AND LICENSES

ADDITIONAL INFORMATION



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