Summary

Successful senior manager with extensive experience within the manufacturing industry. I have led teams of 10 direct reports, within a company of 85 people, with 14 automatic t-shirt presses.

I pride myself on my strong interpersonal skills, enabling me to build positive relationships with customers and colleagues at all levels. My excellent organizational skills enable me to prioritize my workload efficiently, whilst maintaining high standards of service. With several years of management in manufacturing & customer service, I've experienced a level of satisfaction in various product areas, and I take great satisfaction from supporting and training other individuals throughout their careers while promoting a positive company culture.

Professional Experience

PrintPro Tees, Haverhill MA

Operations Manager (October 2018 – October 2023)

Supervises/Manages all areas of day-to-day operations, including all departments of Silkscreen Business, including 10 direct reports and 85 employees in a manufacturing environment with 14 automatic t-shirt presses.

Established high standards of performance to ensure efficiency, quality, and cost-effective management of resources with measurable goals and objectives for all Supervisors and Press Operators.

Collaborates with department heads to align operational goals to maximize company objectives.

Schedules work for all departments.

Hires, trains and monitors performance of new employees

Monitors productivity and adjusts workload where appropriate.

Monitors and maintains company budget, ensuring operational activities are within budgetary guidelines.

Monitors and manages operational performance, identifying issues and implementing corrective actions.

Maintained customer relationships with clients.

Troubleshoots issues with Silk Screen Presses, insuring minimal workflow interruption.

Schedules (and/or performs) Preventative Maintenance for all equipment.

HR – Handled the HR portion/paperwork of hiring/terminating employees.

Worked weekly with Paychex for company payroll.

Maverick Integration, Nashua NH

Service Manager/Materials Coordinator (October 2013-October 2018)

Inventory Control

QuickBooks

Worked with Salesforce – as part of company CRM

Purchasing

Assisted in Project Management

Job/Production Management

Assisted with getting techs out the door for jobs, with proper materials.

Warehouse Management

Shipping/Receiving

Scheduling, Scheduled Techs for Jobs

Worked with clients remotely to troubleshoot issues with Home Systems

Traveled to client homes to QC installation projects upon completion.

Set up, coordinated with Production, parts, RMA’d goods and advance replacements.

Body Rags Clothing Co., Pelham, NH

Operations Manager (December 1997- October 2013)

Supervises/Manages all areas of operations, including all departments of Silkscreen Business, including 6 direct reports and 35 employees in manufacturing.

Establishes high standards of performance.

with measurable goals and objectives for all Supervisors and Press Operators.

Establishes highly effective training tactics and action plans to achieve desired results.

Schedules workload

Trained and monitored performance of new employees.

Monitors productivity and adjusts workload where appropriate.

Troubleshoots issues with Silk Screen Presses, insuring minimal workflow interruption.

Schedules (and/or performs) Preventative Maintenance for all equipment.

Salem Sportswear/Pro Player/Fruit of the Loom, Hudson NH

Press Operator (March 1992- December 1997)

My knowledge was greatly appreciated to assist in helping get other presses running and prints looking nice.

Picker/Packer

Shipper/Receiver

Part of Travel Crew that traveled for ALL Playoff Sporting Events, where I had been named employee of the month a couple of different times, due to hard work on the road.

Education

ITT Tech

Framingham, MA (1990-1992 2 years)

Extra Tid-Bits

Helped develop/customize 3 different ERP systems.

Used LEAN manufacturing to help maximize work potential

Strong customer service skills

Mechanical – VERY Hands on

Extensive Computer Knowledge

Strong Leadership Qualities

Vast Shipping & Receiving Knowledge

Microsoft Office

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