JOWANDA COBB

*** ********** *****

Durham, North Carolina 27703

413-***-****

ad2j1e@r.postjobfree.com

PROFESSIONAL PROFILE

Highly motivated and determined CNA with 20 years of extensive hands-on experience, within the healthcare industry. I started as a CNA in 2000. I maintain an open line of communication with care providers and office staff to ensure quality care for the residents. Trained in inventory control and customer service. Scheduling appointments for patients. Verify insurance claims. Resolve discrepancies between staff. Prepared letters for insurance companies for clients. Answered telephone calls from clients, also called clients if they had complaints. I have excellent customer service.

• Skillful with Microsoft Word and with a typing speed of 35 words per minute

EDUCATION

Ultimate Medical Academy- Associate in Science Degree- Medical Billing and Coding, 2016

• Medical Terminology, Electronic Health Records, Electronic Medical records

• HIPAA Compliance, Medical Office Procedure, Scheduling

• Anatomy & Physiology, Third Party Payers, Government Payers, Greenway

• ICD-9-CM, ICD-10-CM, HCPCS, Insurance Claims

Eastern Shore Community College- Nursing Aide Certificate- 1999 WORK EXPERIENCE

Nuance Communications

Quality Documentation Specialist

Work from home 04/2021-02/2022

● I listened to a prerecorded office visit between the physician and the patient

● I followed HIPAA guidelines when listening and sending the information.

● I sent the patient’s information to their electronic medical record

● Maintains database by entering new and updated customer and account information.

● Entered customers' information into the database. Highland House- Fayetteville North Carolina

Certified Nursing Assistant (CNA)

03/2019-07/2021

● I care for residents on a daily living basis.

● I charted on the care that was given to them.

● I trained new employees that I was assigned.

North Carolina State Veterans Home- Fayetteville North Carolina Certified Nursing Assistant (CNA)

05/2006-05/2016

● Provided quality care to residents on a daily basis according to the guidelines of the organization.

● Assisted residents with activities of daily living such as personal hygiene, bathing, dressing, feeding, vital signs and transportation to and from various locations.

● Facilitated new employees’ orientation and training procedures ensuring all company guidelines and policies were adhered to.

● Charted on the progress and or decline in health and activities.

● Collected fluid specimens from residents and tested the cultures and or sent them out to the lab.

• Performed health care related tasks such as monitoring vital signs and administering medications under the direct supervision of the head nurse. Volunteer Work

Impacting Lives 2020- Present

Skills

Customer Service

Data Entry

Medical Terminology

Wpm 35

Problem Solving

Organization Skills

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